Retainful : Email Marketing
Abandoned Cart Recovery and Email Marketing Automation
Rating
4.3
feedback
11
chart
#2,185
All reviews
Rating Breakdown
Review RSS Feed
Nov. 21, 2024
Incredible support. I had some difficulty setting up the app, and got on a zoom call with Madhav and he resolved the issue in a few minutes. Very responsive as well. Looking forward to how the rest of the journey plays out.
Oct. 28, 2024
Madhav, Aravind and Kaarthicka have been IMMENSE in helping me problem solve my Abandoned Cart Recovery system and getting it up and running. They were patient and attentive - I was constantly kept in the loop with the progress and involved in every part of the process. I can't thank them more enough.
Oct. 9, 2024
I really liked how they helped me with my issue in setting up the automation. It really helped me in boosting my number of orders.
July 9, 2024
We have been using a Retainful Email marketing app and we have generated excellent revenue after doing marketing automation. Also the team is very helpful, especially Madhav and Saranya who helped in setting up the store and automation. Thanks
May 15, 2024
During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.
We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused. We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.
March 11, 2023
I installed this app because the Shopify stock abandoned email did not work... unfortunately this app displayed poorly in Yahoo email with oversized images. I eventually got the Shopify emails to work and they look better. Please let me know if any coding is leftover after uninstalling the app
Using app
5 months
Total reviews
12
Average rating
4.3
Thank you for the valuable feedback. We fully understand the formatting issue you were having with Yahoo mail and we are already working on a fix. We would also like to reassure you that there are no coding leftovers in the site as discussed in our email thread. Please don't hesitate to reach out to us anytime if you would like to give our app another chance in the future. We are eager to assist you in any way we can!
Sept. 1, 2022
Retainful is perfect for creating a standardised process for following up with e-mails custom discount codes using referal schemes and much more. Overall a great app to have and excellent customer service. Ramesh was there and went through the app step by step setting everything up with me. Highly recommend, 10/10
Aug. 24, 2022
The developers of this app are super helpful and accomodating. Anytime I have run into an issue they have helped fix it and make it right. They even took the time to create custom email templates for me for all the automated emails. Highly recommend working with them!
Thank you. Really appreciate the feedback :-)
April 1, 2021
Really bad experience. The way they are using to count the amount of customers is so bad and it is the perfect way to charge you more and more. When you edit an email the platform does not respond well and is not making any change... There is not possible to edit emails in HTML (is it so complex to include this feature?) Until you do not fix all these issues does not make sense at all to use this app. You are just expending money for a general bad experience.
Hey Thanks for the feedback. We're so sorry about the trouble with editing emails. I'm sorry that this shouldn't have happened at all. And it appears there is a misunderstanding about the contacts count. Our CEO, Ramesh, has sent you an email to follow-up here, and we'd love for you to give Retainful another try for your store. Thanks Team Retainful
Aug. 25, 2020
The support and customer service is exceptionally good.Great AP so far, very user fiendly. All features are available in trial period unlike most other appications. Loving the support and results !!
Thank you so much for the review and the support. Really appreciate it. We're glad to help you :-)
July 14, 2020
The App has been great so far. It has quite a bit of flexibility in editing of the email. It's easy to use as well. They are constantly adding new functionality, and support has been very timely and super helpful. Keep it up!!
We're so glad that you're loving Retainful! Thank you so much for the review and the support 😄