Retainful Email Marketing, SMS
Retainful Email Marketing & SMS Marketing for Shopify
Rating
4.6
feedback
25
chart
#2,074
All reviews
Nov. 26, 2025
Retainful has helped me a lot with my store. Their cart recovery and email tools actually work, even on the free plan. I noticed a clear improvement in customer engagement and abandoned carts started coming back. The setup was simple, support was helpful, and everything runs smoothly in the background. If you’re a new store owner or want to recover more sales without stress, Retainful is honestly one of the best apps to start with.
Nov. 25, 2025
Nihasini helped us to set up our email campaigns. She is very knowledgeable and helpful
Oct. 24, 2025
I spoke with kaarthika, who was very helpful helping me with an email and pop up automation. She was patient and understanding. Great customer service. Thanks!
Oct. 17, 2025
Sept. 17, 2025
Have been using retainful for a several years, and I love the support and help you get from the team. Very recommended for anyone who needs an easy and functional email marketing system and automations. Very powerful tool and easy to setup.
June 24, 2025
Superbe application, facile d'utilisation et de personnalisation. Le support (en anglais) est très réactif et m'a aidé à résoudre mon problème dans les 24 heures. Je recommande !!
June 12, 2025
The Team is very prompt and helpful. The developer (Mr. Arvind) and Ms Kaarthika was able to live upto my expectations. Thanks.
March 16, 2025
I was exploring the possibility of switching from Klaviyo to retainful and signed up for help. Karthika provided excellent support. She was very patient with a technically challenged person like me on multiple occasions. The support I received was the deciding factor for me to switch. Thank you, Karthika, for your continued support in answering all my questions and helping me setup.
March 10, 2025
Kaarthika was very helpful and helped me arrange all the aspects required for my shop. Very easy to understand and made things much easier than I was feeling. Highly recommend
Feb. 26, 2025
Niha resolved all of our issues. Fast and professional support via zoom call! Highly recommend!
Jan. 28, 2025
Exceptional support! I had trouble setting up the app and emailed Ramesh for assistance. Since I was unwell with the flu, he went above and beyond by setting everything up for me, over many days of me emailing him A LOT! His prompt and thorough help has left me eager to delver further. Thank you Ramesh!
Dec. 11, 2024
Madhav was incredibly helpful and truly focused on making everything perfect for me. It's rare to see customer service that is so dedicated to ensuring the customer's success.
Nov. 21, 2024
Incredible support. I had some difficulty setting up the app, and got on a zoom call with Madhav and he resolved the issue in a few minutes. Very responsive as well. Looking forward to how the rest of the journey plays out.
Oct. 28, 2024
Madhav, Aravind and Kaarthicka have been IMMENSE in helping me problem solve my Abandoned Cart Recovery system and getting it up and running. They were patient and attentive - I was constantly kept in the loop with the progress and involved in every part of the process. I can't thank them more enough.
Oct. 9, 2024
I really liked how they helped me with my issue in setting up the automation. It really helped me in boosting my number of orders.
July 9, 2024
We have been using a Retainful Email marketing app and we have generated excellent revenue after doing marketing automation. Also the team is very helpful, especially Madhav and Saranya who helped in setting up the store and automation. Thanks
May 15, 2024
During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.
We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused. We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.