All reviews

Rating Breakdown

  • 5
    80% (20 ratings)
  • 4
    4% (1 ratings)
  • 3
    4% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (3 ratings)

Reviews with Text

  • 92% (23)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 26, 2025

Retainful has helped me a lot with my store. Their cart recovery and email tools actually work, even on the free plan. I noticed a clear improvement in customer engagement and abandoned carts started coming back. The setup was simple, support was helpful, and everything runs smoothly in the background. If you’re a new store owner or want to recover more sales without stress, Retainful is honestly one of the best apps to start with.

Store

BLYNTRA

Using app

8 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 25, 2025

Nihasini helped us to set up our email campaigns. She is very knowledgeable and helpful

Store

Budeful

Using app

4 months

Total reviews

11

Average rating

4.6

1 / 5 Share

Nov. 24, 2025

Store

Glazeme

Using app

7 days

Total reviews

3

Average rating

2.3

5 / 5 Share

Oct. 24, 2025

I spoke with kaarthika, who was very helpful helping me with an email and pop up automation. She was patient and understanding. Great customer service. Thanks!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2025

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 17, 2025

Have been using retainful for a several years, and I love the support and help you get from the team. Very recommended for anyone who needs an easy and functional email marketing system and automations. Very powerful tool and easy to setup.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

Superbe application, facile d'utilisation et de personnalisation. Le support (en anglais) est très réactif et m'a aidé à résoudre mon problème dans les 24 heures. Je recommande !!

Using app

12 days

Total reviews

1

Average rating

5.0

4 / 5 Share

June 12, 2025

The Team is very prompt and helpful. The developer (Mr. Arvind) and Ms Kaarthika was able to live upto my expectations. Thanks.

Using app

About 24 hours

Total reviews

7

Average rating

4.9

5 / 5 Share

May 8, 2025

love the app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2025

I was exploring the possibility of switching from Klaviyo to retainful and signed up for help. Karthika provided excellent support. She was very patient with a technically challenged person like me on multiple occasions. The support I received was the deciding factor for me to switch. Thank you, Karthika, for your continued support in answering all my questions and helping me setup.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2025

Kaarthika was very helpful and helped me arrange all the aspects required for my shop. Very easy to understand and made things much easier than I was feeling. Highly recommend

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

Niha resolved all of our issues. Fast and professional support via zoom call! Highly recommend!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 17, 2025

Great customer service from Nihasini, Aravindan and Madhav

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

Exceptional support! I had trouble setting up the app and emailed Ramesh for assistance. Since I was unwell with the flu, he went above and beyond by setting everything up for me, over many days of me emailing him A LOT! His prompt and thorough help has left me eager to delver further. Thank you Ramesh!

Using app

10 days

Total reviews

17

Average rating

4.8

5 / 5 Share

Dec. 11, 2024

Madhav was incredibly helpful and truly focused on making everything perfect for me. It's rare to see customer service that is so dedicated to ensuring the customer's success.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

Incredible support. I had some difficulty setting up the app, and got on a zoom call with Madhav and he resolved the issue in a few minutes. Very responsive as well. Looking forward to how the rest of the journey plays out.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 28, 2024

Madhav, Aravind and Kaarthicka have been IMMENSE in helping me problem solve my Abandoned Cart Recovery system and getting it up and running. They were patient and attentive - I was constantly kept in the loop with the progress and involved in every part of the process. I can't thank them more enough.

Using app

19 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 9, 2024

I really liked how they helped me with my issue in setting up the automation. It really helped me in boosting my number of orders.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2024

We have been using a Retainful Email marketing app and we have generated excellent revenue after doing marketing automation. Also the team is very helpful, especially Madhav and Saranya who helped in setting up the store and automation. Thanks

Using app

Over 1 year

Total reviews

8

Average rating

5.0

1 / 5 Share

May 15, 2024

During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.

Using app

24 minutes

Total reviews

2

Average rating

2.0

Developer Reply

We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused. We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.