Retention X
Retention X
Rating
5.0
feedback
110
chart
#355
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
5%
-
Less than a year
65%
-
More than a year
28%
Reviews Summary
Retention X is highly praised by ecommerce merchants for its valuable insights, user-friendly interface, and exceptional customer support. Users appreciate the detailed metrics analysis, customer behavior insights, and LTV monitoring capabilities of the app. The platform is commended for its ability to provide actionable data that helps in making informed decisions to improve customer retention and boost revenue. The support team, including individuals like Alexandra, Kori, Nadine, and Allie, is highlighted for being responsive, knowledgeable, and instrumental in helping users maximize the app's features. Some users mention minor issues like anomalies in the merchandising function but overall express satisfaction with the app's performance and impact on their businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 10, 2025
I highly recommend this app for tracking your data and setting up your segments! They offer great support and are very present to help you during the onboarding process. I had two meetings with Kori — she’s super friendly and very proactive in helping us get everything set up!
April 8, 2025
I've had the opportunity to work with Retention X across multiple brands, and it has been an invaluable tool for understanding holistic customer behavior while also allowing us to drill down into specific segments and cohorts with ease. The platform provides quick, actionable insights into consumer data and behavior, eliminating the need for time-consuming manual analysis. Plus, the support team is fantastic—always responsive and willing to help troubleshoot or provide guidance whenever needed.
Thank you so much for your raving review! We're delighted to hear that RetentionX has been an invaluable platform to support your team with uncovering the most actionable data points for your business. Our success team is dedicated to supporting you every step of the way. We appreciate your trust in our platform and we look forward to supporting your continued success!
March 28, 2025
We love using Retention X to achieve a more detailed metrics analysis. Alexandra has always been really helpful during our time with Retention X, even more during crunch times!
We're thrilled to hear you've found RetentionX to be an insightful tool to better understand your customer data! We appreciate you taking the time to recognize our strategist team as well! Thank you for sharing your experience with us and we look forward to supporting your continued success.
March 27, 2025
Retention X is pivotal in helping make day-to-day decisions. The ability to understand the average time between purchases. Seeing LTV through different lenses has helped to make crucial decisions around advertising. There are also a ton of resources around each set of data to ensure you understand what you're looking at.
Thank you for your wonderful review! It's great to hear you’re enjoying the platform to better assist in your day-to-day decisions with extensive customer data available to you. We are committed to supporting you through your journey and look forward to the continued collaboration!
March 19, 2025
Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies! Kori on the customer team is always really helpful and quick whenever I have a query.
Thank you so much for your kind words! We're thrilled to hear that you found our app helpful in so many sectors of the business. It's wonderful to hear that our customer support team has been supportive throughout! It’s also great hearing our merchandising feature stands out against others! For a bit of context, as soon as RetentionX evaluates your products' performance within the collection grid, it begins to test the impact of shifting previously lower positioned products to a higher position based on their performance score. This allows for discovery of those hidden champions! This testing is required to determine the most optimal placement for each of your products. Of course, if anything ever seems off, we’d love to take a closer look and support wherever we can! We look forward to our continued collaboration together!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more