Retention X: Grow Profit & LTV
Customer journey tracking, analytics & automation — unified
Rating
5.0
feedback
126
chart
#624
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
13%
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Less than a year
69%
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More than a year
17%
Reviews Summary
RetentionX is highly praised by ecommerce merchants for its insightful platform, depth of analytics, and valuable customer insights. Users appreciate the intuitive dashboards, advanced segmentation tools, and actionable data that help them make informed decisions to boost retention and revenue. The support team, especially individuals like Kori, Nadine, and Allie, is highlighted for being knowledgeable, responsive, and proactive in assisting users with setup and analysis. The app is commended for its ability to provide meaningful and actionable data, making it a key partner for businesses serious about growing their eCommerce presence. However, some users mention that it can take time to find the right settings and fully utilize the data, requiring guidance from the account managers.
Highlights
Review RSS Feed
All reviews
March 23, 2026
A really insightful platform. Kori has been fantastic as our Account Strategist and is always providing fast, useful support and helping us strengthen our overall marketing strategy.
Thank you for your kind words! We are grateful for your support, and even more thrilled to hear that you've found the platform to be insightful. It's great to hear that you've found success with your Account Strategist as well. Our goal is to support your growth every step of the way!
March 22, 2026
We love RetentionX! There are so many capabilities and opportunities we're able to identify with their segmentation technology. Our account manager Kori is absolutely incredible to work with - so knowledgeable and always there to help.
Thank you so much for sharing your experience with us! We are so grateful for your support and we're happy to hear you've found RetentionX to be full of actionable insights and capabilities. We're also glad to hear your experience with your Account Manager has been helpful! We look forward to supporting you along your journey to growth and success.
Jan. 2, 2026
A great platform with an impressive depth of analytics. For us, as a small store with a very specific target audience, it does take some time to find the right settings and determine which data is most relevant to use but our Strategist Kori is highly knowledgeable and guides us well through the process, helping us get the most out of the data.
We're so happy to hear you've enjoyed utilizing RetentionX to uncover impactful analytics! Thank you for recognizing our customer success team as well! We appreciate you sharing your experience with us and we look forward to supporting you going forward.
Oct. 24, 2025
Really great and insightful platform. We have been using it a couple of years now to inform decisions and help us build out our strategy. Nadine is always super helpful too for any queries.
We're so happy that RetentionX has been a part of your journey for the last few years! It's amazing to hear how instrumental the platform has been to build your strategies. Thank you for recognizing our success team and we look forward to our continued partnership to success!
Oct. 23, 2025
Great program and service team!
Thank you so much for your support! We are thrilled to hear you are happy with the platform so far and that you've enjoyed working with our success team. We look forward to a continued collaboration!
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