Retention X
Retention X
Rating
5.0
feedback
122
chart
#516
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
13%
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Less than a year
70%
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More than a year
16%
Reviews Summary
RetentionX is highly praised by ecommerce merchants for its accurate data, easy integration, and exceptional customer service. Users appreciate the insights provided by the app, which have helped them make informed decisions to boost retention and revenue. The platform's intuitive dashboards, advanced segmentation tools, and valuable customer insights have been highlighted as key strengths. Additionally, the support team, particularly individuals like Kori, Nadine, and Allie, has been commended for their responsiveness and expertise in guiding users through the app's features. Overall, RetentionX is seen as a valuable partner in understanding customer behavior, improving retention strategies, and driving business growth.
Highlights
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Sept. 24, 2025
We've seen a handful of other companies that claim to do what RetentionX does, but none have lived up to their promises. RetentionX is the real deal. Accurate data, extremely easy integration and onboarding, and some of the best account management and customer service we've seen. For companies looking to scale in a disciplined and sustainable way, RetentionX is an invaluable tool... Highly recommend.
Thank you for your kind words! We're grateful to support you and we appreciate you sharing your experience using RetentionX thus far. Thank you for giving our success team an amazing shoutout as well! It's incredible to hear how valuable the platform has proven to be for your business and we genuinely look forward to supporting you through your continued success!
Sept. 22, 2025
Thank you for sharing your review of RetentionX! We are thrilled to see you enjoy the platform thus far and look forward to our continued support of your goals and success.
Sept. 19, 2025
this app has been successful in moving stock by rejigging and reorganising collection pages based on product engagement and has provided key information that it's on products and repurchasing logistics I especially love the pricing structure that is based on orders and therefore we are charged as a reflection of orders rather than a set price Kori has been exceptional in navigating the software and offering insight
Thank you so much for sharing your thoughtful review! We’re delighted to hear that the Merchandise Optimization feature has been such a success for your brand, and that you’ve been able to uncover additional insights along the way. Your feedback on pricing is greatly appreciated—just to clarify, RetentionX bases monthly rates on active customer count rather than order count. We truly value your partnership and look forward to continuing to support your growth.
Sept. 19, 2025
I have been using RX for a few years now and honestly having access to this type of data has played such a strong part of my CRM decision making process. Not only is the platform super easy to navigate and gives you such tangible insights the team behind the app are great too. Always willing to help and are always looking for ways to improve what they have or give you more insights. Such a great tool.
Wow! Thank you so much for your support. We are honored that RetentionX has become a staple in your tech stack over the years. Thank you for recognizing our support team as well! Our team is dedicated to supporting you every step of the way and we look forward to supporting you for as long as you'll have us.
Sept. 18, 2025
RetentionX is more than just an app, it's become a partner. Their monthly coaching service is surprisingly affordable for the value it provides. But overall, just the app presents your data is such an easier way to digest for all things retention. Hard to understand why this isn't mandatory for any DTC company.
Thank you so much for your thoughtful words! We are so grateful for your support and even more thrilled to hear that you already see the value in RetentionX. We appreciate your kindness and are committed to helping you meet your goals successfully!
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