Seel Worry‑Free Purchase
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No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi, I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered. I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails. To ensure we can help you immediately: 1. Please email me directly at [email protected] 2. You can also reach our support team at [email protected] I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide: - The claim details you're concerned about - The approximate dates of your previous email attempts We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact. Best regards, Henry Product Manager, Seel
Just get this, hope this could assst with package issues
I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.
Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.
Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.
Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.
Highly recommended! The customer service will promptly respond to all my inquiries, very good customer service. Orders with lost products can also be processed for us in a timely manner.
More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us. The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive. Very happy with how this app has helped my online sales grow.
Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
Great app, it increased my conversion rate and makes my customers a lot more loyal. customer service helped me a lot and they were very helpful.
Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.
We are a small swimwear brand so we can’t compete with the major retailers return policies. Seel allows us to offer refund for method paid and is great! I highly recommend it. Our customers are thankful to have the option of seel.
Thank you for your support! Seel offers the easiest way to build Amazon-like post-purchase experiences that even SMB merchants can use at almost zero cost & risk. We are coming up with new products including Estimated Delivery Date and Guaranteed Delivery Date to pump up your conversion and customer confidence for the upcoming holiday season. Keep following us and wow your shoppers!
Ran into an issue with the app working. Reached out to the help team and with in a couple hours they had figured out the issue and came up with a fix. Great support!
Just launched on my site and excited to let my customers know they now have this option. The onboarding process and customer service has been top notch!
I have used the app for the past month. They have great customer service and provide timely follow-ups. The app has been a value-add offering to my customers and so far so good. Would recommend to other online stores.
I highly recommend this service and this app. Very professional company to work with. Extremely happy with this service!
This app is amazing it allows me to have a return option for my customers and doesn't cost me anything, just allows me to gain customers! Seel is great and I highly recommend Seel to any business. Setup is easy and quick I didn't even have to lift a finger Seel did everything!
great app and concept! The on-boarding team are amazing, so helpful. Highly recommend. They worked with us every step of the way to ensure Seel was implemented correctly
The Kover App is amazing! It’s both beneficial to customers as well as the business. Now we can offer returns on certain items that we would normally not be able to offer. Absolutely love it! ~ Suzanne
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