Easy Returns Management System

May 17, 2024

The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.

May 26, 2022

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

Oct. 16, 2021

Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS

Oct. 15, 2021

The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!

July 31, 2020

This app is straightforward to navigate and makes returns quick and easy. Customer support is excellent.

May 21, 2020

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

March 26, 2019

It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.

March 9, 2019

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

Feb. 27, 2019

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

Jan. 31, 2019

Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.

Nov. 15, 2018

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

Feb. 12, 2018

Great app! Customer support is speedy and helpful. Overall this has made our returns process so much easier.

Dec. 7, 2017

We've been using this app for almost a year now. Simple to use on front and back ends, and works well! Glad to have it going into the holiday season this year :) Their customer service team is super responsive, for the few questions I've had. The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends. They do a great job delivering the big picture and will hopefully improve in years to come. Overall very happy. Best I've found!

Sept. 12, 2017

Great tool to get returns in order. The only time I had a problem, the customer service team resolved it extremely quickly!

Aug. 18, 2017

The platform is great because it runs inside the Shopify platform, unlike others that run on their own platform. Easy to install with your theme and simple for customers to process their requests. Good support.

Aug. 16, 2017

I like the idea of the app and the app is easy to setup. I think it is ridiculous that you can not customize the return window. We offer a 14 day return from the time of delivery. The app automatically starts the window at time of order creation so if you don't ship the same day you are already cutting into the customer's return window. All of our products are made to order so by the time we ship their return window has already expired. I emailed support, they simply said it can not be customized. Other app creators would make an effort to customize the app to the company needs. All and all not thrilled, I removed their app.

June 7, 2017

This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.

May 23, 2017

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

Oct. 30, 2019

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too! Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

Feb. 24, 2017

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!! They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.