Easy Returns Management System
Handle Return Requests & send Prepaid Shipping Labels
Rating
4.4
feedback
44
chart
#4,582
All reviews
Rating Breakdown
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Sept. 25, 2024
May 17, 2024
The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.
May 26, 2022
This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!
Oct. 16, 2021
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS
Oct. 15, 2021
The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!
June 29, 2021
Easy to navigate and alot of insight on returns. I can only recommend this app and i would not wanna be without it.
July 31, 2020
This app is straightforward to navigate and makes returns quick and easy. Customer support is excellent.
May 21, 2020
We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.
April 6, 2020
Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.
Nov. 25, 2019
We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us. Thank you Vivek for all your help.
March 26, 2019
It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.
March 9, 2019
Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.
Feb. 27, 2019
Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!
Feb. 15, 2019
It is a very good app, featuring all the necessary modules for handling the return management in an easy and efficient way. Customer support is awesome, they are very prompt and make sure the issue is resolved at the earliest. I have used other apps too for this but I have found this app as most promising.
Jan. 31, 2019
Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.
Nov. 15, 2018
This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far
March 26, 2018
It is the best returns app on Shopify PERIOD. Customer support has been A+, and the developers have made a number of enhancements to the app based on common sense needs requested by Shopify users. This app has saved us an incredible amount of time in comparison to previous returns suites on other software platforms, and in trial testing other Shopify RMA alternatives. In trialing a few other return app options through the Shopify Store, and we knew in 5 minutes that this app was the one we could use and grow with. Highly recommended.
March 11, 2018
Great app and the team are super helpful and responsive! Definitely recommend.