All reviews

Rating Breakdown

  • 5
    98% (698 ratings)
  • 4
    1% (10 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)
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5 / 5 Share

June 20, 2023

To date, my store have not processed any returns. However, I would like to express my appreciation for the prompt and kind support received via the chat feature with setting up the Exchange Submission page on my website. As soon as the rep was granted permission to collaborate it literally took them a few moments to complete the task, by which they confirmed the change. Thanks so much of the support and I will update this review whenever the first exchange is submitted and processed.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2023

such a great customer services , the APP is easy to use , 24/7 customer services , the functions of the app can be customized upon on your request. The app was designed for return & exchange, but we were looking for recycling function our new sustainable campaign and we requested to Prime return team , they just provide extra support to built us new function. Highly recommended

Store

CUBIC

Using app

11 months

Total reviews

5

Average rating

3.4

5 / 5 Share

June 13, 2023

Great customer service. They helped me get return prime all set up on my website free of charge and made it super simple via their online chat. Just installed as of today, so no experience with functionality yet, but I'm hoping it's as good as their customer service!

Store

Devium

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2023

This app makes processing returns so much easier than what we were doing previously. The dashboard is clear and easy to use, and the onboarding process was done in a matter of minutes. I would recommend this app to anyone dealing with a large amount of returns on a regular basis. Thank you wonder woman!

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 13, 2023

When it comes to finding the best service, there are a few things that can make a big difference. First and foremost, it's important to look for a service provider that is reliable and trustworthy. This means finding a company that has a proven track record of delivering quality results, and one that takes customer satisfaction seriously.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 12, 2023

Our experience with Return Prime has been first class. Their returns portal is very efficient and user-friendly. Their customer service is also brilliant, they are very accommodating to suit your brands needs and figuring out a plan that works best for you. Highly recommend!

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

Support was super helpful, easy to navigate and use and support have worked with me almost all day trying to help me. We're all set and good to go and it's been a great process. Thank you

Using app

About 6 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

June 7, 2023

Return Prime has helped us to manage the returns easily. It increased the customer experience for our customers. The timely and effective support. The efforts they have put in, deserve an appreciation especially Shubham from the team. Thank You.

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 6, 2023

Easy to use and navigate, the best part is the customer service. Quick responses and kind service made for a great experience no matter how big or small the issue is. I would definitely recommend this to any business conducting orders with returns. 10/10!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2023

The team at Return Prime are incredibly helpful. The app is super easy to navigate too, it has made my returns & exchanges for my customers a seamless process. Thank you!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 31, 2023

Return Prime also impressed me with its excellent customer service. Whenever I had a question or needed assistance, their support team was readily available to help. They were professional, knowledgeable, and genuinely committed to ensuring that my return experience was smooth and hassle-free. Their prompt and friendly responses made me feel valued as a customer.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2023

Wonderful service and superb support system. I recommend this app for easy return and exchange policy. GREAT

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2023

Excellent returns app and the support was quick and wonderful! Lots of inbuilt functions on the free plan

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2023

I LOVE this app. It's so easy for our customers to return products from their order and so I have more time to focus on my business. The support team is great and ready to help anytime. I really appreciate this point because even when you have a lot of knowledge in Shopify, still you are not able to develop but the team is there to help. We had an issue we faced and the app wasn't able to fix this yet but I talked to the support team and they created a solution for us within days. BIG LOVE!

Using app

About 2 months

Total reviews

11

Average rating

4.3

5 / 5 Share

May 29, 2023

Great and a well thought app. Have incorporated all the features required in a return module. Support team is super active too!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2023

It is a great application that you will need in your store, and they also have the best support team that I have ever dealt with, especially Mr. Shubham, who does an amazing job and makes your dealings with the application easy and beautiful. I recommend this application to you through my personal experience

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

I would recommend this app for the level of dedicated customer support I received while setting up my return process.

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

May 25, 2023

We just installed the app a few days ago and we were still not sure how to operate properly and had a few questions. Great support! Thank you, Wonder.

Using app

2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

May 24, 2023

Wonderful experience. Return Prime is such an easy-to-use app. Customer service is very good and they support always. We are using Return Prime for some months now and we love the app, as all return handling is easy and straightforward. Excellent experience so far.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 24, 2023

Wonderful experience. Complete reverse order process automated. Recommend to add more LSP partners and create a provision to refund while picking up the order. Fabulous team for responding and closing the queries raised.

Store

Tasva

Using app

7 months

Total reviews

4

Average rating

4.0