Return Prime:Return & Exchange
Manage Return, Exchange, Return Label, Refund, Store Credits
Rating
4.8
feedback
679
chart
#286
All reviews
Review RSS Feed
June 17, 2024
Great app with excellent customer service! They have fixed a few things I was having trouble with. Always quick, easy, and efficient! Very happy with the app!
Dec. 14, 2023
Still exploring the feature but the support has been phenomenal throughout setup, with agents able to adjust my flow for me when I get stuck.
Dec. 14, 2023
the app works very good and the support is excellent! they also listen to you if you have ideas how to upgrade the app. Im very happy to work with them!
Dec. 13, 2023
Best customer servies and quick response. Support person was really helpfull and quick to respond.
Dec. 5, 2023
The service that I have received was so seamless. One of the best experience and very smooth I'll say . Greeva has been very helpful and patient with the whole process of making me understand the dashboard and other additional feature that i was not aware about .
Dec. 5, 2023
They are so helpful and all work very well even they work for three days special to give me code to run something special in my store they stay with me for 2 hours till they make sure that all work well thanks guys
Nov. 30, 2023
The app itself is so easy to use and very customer friendly. The support I received when setting up was amazing too. Would definitely recommend.
Nov. 30, 2023
The help desk at Return prime is amazing and excellent, helped me with a critical issue which was pending for a long time, very quick response and resolution, appreciated
Nov. 28, 2023
Absolutely phenomenal customer service! They respond with lightning speed, guide me through every step, and the app is incredibly user-friendly. Without a doubt, it deserves a rating of 1000 stars.
Nov. 28, 2023
Nov. 28, 2023
What impressed me the most was their user-friendly automated return and exchange system. If you're looking for a company that excels in addressing return and exchange issues, and values a straightforward refund process, I highly recommend Refund Prime Company. service is incredible.
Nov. 22, 2023
I had a great customer service call with Shubham. I had been using the app for a year but not to it's full potential so I highly recommend doing a call with their call center. He taught me how to automate more processes to save my warehouse's team time and efficiencies. Also how to set up more parameters around what products can be returned or exchanged. And introduced me to this new system that offers customers discounts to deter returns and change them to exchanges. It was a very productive call and Shubham was very helpful.
Nov. 20, 2023
I just installed this app to my store. So I can’t really give a review on the app as of yet… but what I will say is that the customer service representative are phenomenal and I had the pleasure to be assisted by “Wonder” she was patient and such a big help she made sure to answer all my questions and help set my entire account up with the app. Keep up the great work . I will follow up with a review about the app once I see how well it works for my store
Nov. 14, 2023
Been on Shopify for more than 4 years and never experienced the level of helpfulness and enthusiasm from customer service as I did from the Order returns team. Answered all my questions and helped us get set up with ease. Highly recommend.