All reviews

Rating Breakdown

  • 5
    97% (654 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (7 ratings)

Reviews with Text

  • 96% (645)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2023

Return Prime has helped us to manage the returns easily. It increased the customer experience for our customers. The timely and effective support. The efforts they have put in, deserve an appreciation especially Shubham from the team. Thank You.

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 6, 2023

Easy to use and navigate, the best part is the customer service. Quick responses and kind service made for a great experience no matter how big or small the issue is. I would definitely recommend this to any business conducting orders with returns. 10/10!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2023

The team at Return Prime are incredibly helpful. The app is super easy to navigate too, it has made my returns & exchanges for my customers a seamless process. Thank you!

Using app

10 months

Total reviews

10

Average rating

5.0

5 / 5 Share

May 31, 2023

Return Prime also impressed me with its excellent customer service. Whenever I had a question or needed assistance, their support team was readily available to help. They were professional, knowledgeable, and genuinely committed to ensuring that my return experience was smooth and hassle-free. Their prompt and friendly responses made me feel valued as a customer.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 30, 2023

I LOVE this app. It's so easy for our customers to return products from their order and so I have more time to focus on my business. The support team is great and ready to help anytime. I really appreciate this point because even when you have a lot of knowledge in Shopify, still you are not able to develop but the team is there to help. We had an issue we faced and the app wasn't able to fix this yet but I talked to the support team and they created a solution for us within days. BIG LOVE!

Using app

About 2 months

Total reviews

11

Average rating

4.3

5 / 5 Share

May 29, 2023

Great and a well thought app. Have incorporated all the features required in a return module. Support team is super active too!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

I would recommend this app for the level of dedicated customer support I received while setting up my return process.

Using app

1 day

Total reviews

3

Average rating

3.3

5 / 5 Share

May 25, 2023

We just installed the app a few days ago and we were still not sure how to operate properly and had a few questions. Great support! Thank you, Wonder.

Using app

2 days

Total reviews

11

Average rating

5.0

5 / 5 Share

May 24, 2023

Wonderful experience. Return Prime is such an easy-to-use app. Customer service is very good and they support always. We are using Return Prime for some months now and we love the app, as all return handling is easy and straightforward. Excellent experience so far.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2023

Wonderful experience. Complete reverse order process automated. Recommend to add more LSP partners and create a provision to refund while picking up the order. Fabulous team for responding and closing the queries raised.

Store

Tasva

Using app

6 months

Total reviews

4

Average rating

4.0

5 / 5 Share

May 24, 2023

Return Prime is such an easy to use app. Customer service is very good and they support always. Return Prime has helped us to manage the returns easily. It increased the customer experience for our customers. I highly recommend to anyone looking for simple to use return system!

Store

Aaheli

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

Great support experience from WONDER. also the app is great, and they will add more functionalities in the future.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

May 23, 2023

Good customer service! The support team help us set the app perfectly! And let us know how to use the APP will be more suitable for our store

Using app

About 12 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

May 20, 2023

Amazing A+ service! Always there to help immediately and one on one click by click service! Love it!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

I was able to live chat with someone right away after downloading to customize the app to fit my needs. The chat support is super helpful.

Using app

About 1 hour

Total reviews

9

Average rating

2.9

5 / 5 Share

May 18, 2023

If I could 50 stars, I would. Return Prime is such an easy to use app. It took me 15 mins to figure it all out, and I love how easy it is to give our customers an optimal return experience. This is an incredible app, however the best part about it was the onboarding experience. Shubham was just fantastic - he was patient, answered all my questions and made sure I was set up for success. Post launch, he was available to hop on as many calls (not that we needed it) in case if we faced any issues. He even offered to train my dispatch team, which saved me so much time and saved our company 100s of hours in managing and tracking returns. Highly recommend the team and would recommend other vendors to learn from their merchant success offered.

Store

Peach

Using app

18 minutes

Total reviews

16

Average rating

4.8

5 / 5 Share

Dec. 1, 2023

Excellent customer support! It was amazing that Shubham was proactive in ensuring the app was working well & live for my store by reaching out directly to me about my oversight when he noticed I did not launch it properly. It truly speaks to their level of service and commitment to a quality experience with using the app

Using app

7 months

Total reviews

13

Average rating

5.0

5 / 5 Share

May 11, 2023

Very good service and very happy with the App. It's easy to use and customer support is exceptional. Highly recommend it

Store

MsLila

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 10, 2023

Wow wow wow! The onboarding experience was super easy. I had a slight hiccup with the installation, but their amazing customer support Wonder was an absolute dream in helping me not only install the code, but customise the graphics to correspond with our website. All the while communicating with some kick arse GIF's that made me smile while I waited. Once I thought our conversation was coming to an end, they said they would quickly check our logistics integration. Like, talk about going above and beyond.

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

May 8, 2023

best app alos integrates with indian lostics provider as well everything is good also the developer is supportive

Using app

8 months

Total reviews

8

Average rating

5.0