Return Prime:Return & Exchange for Shopify

Return Prime:Return & Exchange

Automate Returns & Exchanges. Turn Refunds into Revenue
Rating
4.8
Feedback
768
Reviews
Chart
#299
Shopify

All reviews

5 / 5 Share
July 14, 2022

Good app! meets the needs of my shop. Very easy and quick setup. Customer support is great! Very fast and efficient :)

Store Using app Total reviews Average rating
MAINPADEL 3 days 2 5.0
5 / 5 Share
July 14, 2022

Good app. Simple to understand and support is second to none. We're a UK business with three warehouse locations. The app is 90% there to supporting all our needs, but the support has listened to all our feedback and are actioning everything we need to make this work smoothly for us. Would recommend

Store Using app Total reviews Average rating
MAAREE 10 days 14 5.0
5 / 5 Share
July 12, 2022

I just installed the app and customer support did an excellent job helping me get set up! My other app was having lots of configuration issues and this one so far seems to be working great!

Store Using app Total reviews Average rating
Nanda Jewelry About 5 hours 7 4.4
5 / 5 Share
July 7, 2022

Having the best time setting this app up! It was really important to me to pick a returns page that matched my business branding and this was it for me. I am a new user of this app but am a big fan already and super excited about it. As a new and small business we do not get a lot of return requests so having a company willing to allow us a free entry level returns option is huge. Scaling up the cost still looks fair as well. This app offers a one hundred percent functional returns page for your customer. Customer service is beyond patient and prompt when contacted. I am loving this app. You will too! Thank you!

Store Using app Total reviews Average rating
MA’AT LUXE HOME™ About 6 hours 9 5.0
5 / 5 Share
July 5, 2022

Their customer service is the best. They are super responsive and patient. We'll recommend their services.

Store Using app Total reviews Average rating
Robin Piccone About 5 hours 4 5.0
5 / 5 Share
July 5, 2022

It has been about a month since we downloaded this app and are super pleased! Any question I have had has been addressed in a timely fashion by Wonder! The free option offers everything we need. Our website looks super clean and easy to navigate.

Store Using app Total reviews Average rating
Laced Shoe Inc About 1 month 7 4.4
5 / 5 Share
June 29, 2022

The person helping me, Wonder, was so patient with their responses and really direct me to better understand the product. They even helped to reorganize a page and add a hyperlink without my prompting. I really appreciate this person going above and beyond with their service!

Store Using app Total reviews Average rating
TSM Shop 14 days 4 5.0
5 / 5 Share
June 28, 2022

The customer service while setting up the app was excellent - Shubham was really helpful in taking us around the app, as well as helping with some initial coding and set-up, with really quick response time. App has worked well so far on our live site.

Store Using app Total reviews Average rating
MATILDA GOAD & CO. 4 months 1 5.0
5 / 5 Share
June 24, 2022

Great, Support! I've never had such an experience with any tool before. Thank you soo much for quick response and help.

Store Using app Total reviews Average rating
Ladiesse About 2 hours 2 5.0
5 / 5 Share
June 22, 2022

Our company needed to switch return apps as our current one is being disconinuted soon. After researching all the different apps recommend by Shopify, we landed on Return Prime and couldn't be happier with the ease of use and integration with their app. Subham, one of their representatives, has already been extremely helpful and responsive in assisting us with the setup of their app and we look forward to working with them for years to come. Would highly recommend this app to any business.

Store Using app Total reviews Average rating
Zoot Sports 5 days 3 5.0
5 / 5 Share
June 21, 2022

It's more easy to manage returns in this way, save a lot of times. Five stars for the support team!!

Store Using app Total reviews Average rating
Legacy of Morocco About 22 hours 5 5.0
5 / 5 Share
June 21, 2022

I switched to Return Prime because my previous returns app on Shopify is shutting down. It LITERALLY took less than 10 minutes for the entire process. Live chat function is AMAZING and they are super quick to respond!! They walked me through the process, super simple, very efficient and extremely helpful. It couldn't have gone more smoothly. Very happy :) I recommend this app to everyone.

Store Using app Total reviews Average rating
FleeceFactory 41 minutes 2 5.0
5 / 5 Share
June 14, 2022

Great support with setting up, thankyou Shubham. I am pleased to be able to offer my customers store credit (without needing a Shopify plus subscription, as you do with some of the other returns apps out there). Very satisfied with the App so far.

Store Using app Total reviews Average rating
First Base 7 days 2 5.0
5 / 5 Share
June 8, 2022

We were struggling with the manual process of approving customer requests at one place and then arranging for pickup at other place. It involved lot of our time only segregating requests, understanding the issue, that's when Return Prime came to our rescue, not only it removed the manual process but also made it an easy experience for our team to manage the returns and exchanges of the orders.. The support team is also very supportive! A must have app.

Store Using app Total reviews Average rating
The White Willow 12 days 10 5.0
5 / 5 Share
June 3, 2022

I amazed on how this app works, i just started to use it, and the main think I love is the Customer Service, I never had such a easy experience like now, these guys are quick and to the point, keep up with your great work.

Store Using app Total reviews Average rating
Aleeza Paris 22 days 7 5.0
5 / 5 Share
May 31, 2022

I really like this return app! The set up is very easy but the customer service is also extremely helpful. They go above and beyond to help you get everything ready for easy returns. The user interfaces very simple on the merchant side as well as the customer side. They also set it up so that it matches your website so everything looks seamless. I'm really happy with Return Prime!

Store Using app Total reviews Average rating
RUFFHAUS NYC 21 days 1 5.0
5 / 5 Share
Jan. 23, 2023

Great and very easy to use app. Customer service is very quick and extremely efficient with any questions we have.

Store Using app Total reviews Average rating
TOBOGGAN 9 months 1 5.0
5 / 5 Share
May 16, 2022

Very good customer service, helped much at the setup! I hope it works without any big problems in the future. Thanks!

Store Using app Total reviews Average rating
Manzude About 2 months 6 5.0
5 / 5 Share
May 16, 2022

very great and the customer service is very thoughtful and nice, glad i get the application and for my store

Store Using app Total reviews Average rating
Swift Microscopes (EU) About 3 hours 1 5.0
5 / 5 Share
June 12, 2026

Been using this app for a while and it's been pretty useful. The live chat support is very helpful as I've run into some questions before and they're always there to help out. Would recommend

Store Using app Total reviews Average rating
Wacky Tropics About 4 years 2 5.0
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