Return Prime:Return & Exchange

Dec. 24, 2024

Its a great app

Dec. 23, 2024

I highly recommend giving this app a spin if you are looking for a product return solution! It works great out of the box and has many integrations to choose from. We asked them to add an integration they didn't have listed and their team and ours were able to create a new one very quickly and it works amazingly well. Their support team is probably their best kept secret. Any question or problem I had, they were more than willing to help me out and stay on top them. Their support team is probably the best team I have ever worked with by far, y'all rock! 5/5 app and team! =)

Dec. 19, 2024

Been using the app for 6 months, and processed thousands of returns. Great service and speed with questions and always happy to help :)

Dec. 19, 2024

good app, easy to use, easy to set up for all sorts of exchange policies whether you organise shipping label or customer has to ship back its all covered. fast support. no complaints.

Dec. 18, 2024

Awesome customer service. Very quick answer even at 1AM. Very satisfied up to now with the app

Dec. 16, 2024

very prompt service and clear communication

Dec. 13, 2024

The customer support team at Returns Prime is exceptional! They are prompt, helpful, and ensure all queries are resolved efficiently

Dec. 13, 2024

Good Support

Dec. 12, 2024

Chatting with WONDER was so easy and quick. She has a lot of patience and always willing to help with a smile. Thank you so much for assisting me every time I need help.

Dec. 12, 2024

I recently migrated from WooCommerce to Shopify and have been searching for a return exchange portal that suits my businesses' returns policy. My key priority was to have it as flexible as possible for my customers to ensure that they have a smooth shopping experience (especially being able to exchange for OTHER products not just variants). I tested about 20 other apps via the Shopify App Store and all were either really limited in features or did not have the right support. I'm really happy to have come across Return Prime as their customer service is also top-notch. The reply to all my queries instantly and I know my customers will appreciate this portal. There are so many features you can customise on this to suit your store! Highly recommend to any ecommerce store who wants to give their customers choice in order to minimise refunds to original payment method.

Dec. 11, 2024

Jusqu'à présent, je suis plutôt satisfaite. Le service client est très réactif et offre une aide complète et personnalisée à chacune de mes demandes. Equipe très serviable. L'interface est agréable, et le rendu sur mon site est à la hauteur de mes attentes. À voir par la suite, au fil de son utilisation.

Dec. 10, 2024

Very impressive features and support ! Would highly recommend Return Prime.

Aug. 5, 2025

Support for the app is very poor. It takes ages to get the team to revert and tickets created are treated with low priority. We have a feature wherein people can request for a return if a product is damaged. However, the app doesnt allow people to upload the image (despite it being a mandatory field in the app itself). We have been trying to get them to debug this without any luck.

Dec. 5, 2024

Really fast and helpful Customer Service.

Dec. 3, 2024

Super helpful customer support.

Nov. 29, 2024

Nov. 28, 2024

Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.

Nov. 28, 2024

Amazing customer service! Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

Nov. 27, 2024

I had the pleasure of working with Adebayo, and I must say his support was exceptional! He was incredibly patient, detailed, and went above and beyond to assist me with my queries. His guidance made a complex process much easier to understand. Thank you, Adebayo, for your outstanding service! Highly recommend this support team!

Nov. 27, 2024

I have just installed Return Prime and was impressed with the ease of set up and support available. After using a much more expensive app that required extra $ to access additional functions, I am very happy with the price and functionality. The inclusions in the one price such as exchange for higher value items, customer incentivisation options and no limits on number of rules for returns and exchanges is great.