ReturnGO Returns & Exchanges
ReturnGO Returns & Exchanges
Rating
4.8
feedback
327
chart
#1,895
All reviews
Rating Breakdown
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Nov. 14, 2024
This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money. I have raised this issue with return go and they said well thats how it works. If you running an accounting system for your sales, its a nightmare to fix and correct this issue.
Thank you for providing detailed feedback on exchange handling and its impact on your accounting system. This is a known issue, and we offer various solutions to address it, recognizing that different merchants have unique preferences and requirements. We’ve tried reaching out via email but haven’t heard back yet. Please feel free to contact us so we can better understand your specific use case and collaborate on finding the best solution for your needs.
Nov. 4, 2024
So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.
Nov. 1, 2024
I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...
Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction. We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.
Oct. 26, 2024
Bad App. It can not cancel the plan from the dashboard
Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge base article to guide you through the process. It seems you reached out to our chat support shortly after installing the app on a Sunday, and we regret that we couldn’t assist you in real-time. We apologize for any inconvenience this may have caused. We’ve been trying to reach you over the past 10 days to help resolve this issue, but haven’t heard back. Please feel free to get in touch so we can clarify and address any concerns you may have. We’re here to support you and improve your experience!
Oct. 15, 2024
Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.
Oct. 10, 2024
Excellent customer service and always fast response form the support team.
Oct. 1, 2024
I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.
Sept. 27, 2024
The team at ReturnGO is responsive, supportive and understanding of our needs. What they cannot solve in the moment, they take away to help find a solution where possible. Our returns process is much smoother these days giving both our internal team and our customers a better experience.
Sept. 23, 2024
We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you
Sept. 10, 2024
Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!
Sept. 4, 2024
A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.
July 30, 2024
Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.
July 26, 2024
Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!
July 24, 2024
Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.
July 18, 2024
I have received excellent customer service and onboarding. Turnaround time with customer support and the ability to video chat with their team has been incredibly helpful!
July 16, 2024
Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy
June 25, 2024
The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.
June 5, 2024
Best in class support, a deeply involved ruleset, and automations? This app is just the best at what it does. I could not give any higher praises to this app and team, if you are nervous about your returns process, that ends here.
June 5, 2024
ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!