All reviews

Rating Breakdown

  • 5
    96% (315 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)
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5 / 5 Share

July 14, 2021

I used this app and loved it, very helpful and the support is so good! love the team. thank you for your work!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2021

By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. The Return Go App continually has gotten better since we first installed it onto our store. For the price and value offered I would say to look no further than this Return and Exchange Portal!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 9, 2021

I have researched all of the major returns platforms and decided to ReturnGo for our store. I couldn't be happier with the app! There are some features I've requested that the ReturnGo team responded they're currently working on building it out. Sounds like their development team has a great plan in place and I'm really excited about what the app currently provides, as well as what they'll be launching in the future. The value we're going to get from this app is incredible! Their team is so quick to respond to all of my questions, it's definitely worth scheduling a call with them when you install! Really wonderful customer service! I know several of them by name because they're so helpful :)

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2021

Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!

Using app

6 months

Total reviews

5

Average rating

4.2

5 / 5 Share

June 30, 2021

Amazing app, and AMAZING customer service! the app simplifies our return/exchange process, saves soooo much time in handling it, and improves our customers experience. It has a great feature of crediting customers in store credits and their customer support service goes above and beyond, they are super helpful, Very responsive on chat and emails. The app is easy to set up, no coding needed, any question I had was answered quickly, and the value for money is great! Highly recommended.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2021

Amazing app! It totally simplifies returns/exchanges. Worth every penny. Eyal & Aviad were an amazing help to my experience!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 25, 2021

Eyal went above and beyond with helping me set up this app. I was very overwhelmed at first trying to figure everything out, and he helped me with all of my concerns.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2021

I use this app since a week, and it is great for user experience! Every exchange or refund request is converted into Shopify! The best thing is to have the opportunity to chat with the support for any question. They are super nice and take a lot of comments in consideration. They work hard to add future improvements, and propose always better. I recommend 300% !! Aurelie from HASTKO

Store

HÄSTKO

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2021

Switched from another returns app. This one has much more features and the customer service is very helpful with answering onboarding questions. Highly recommend to anyone who wants next level return management tools!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 23, 2021

Great app and their customer service is really very professional. They are very responsive! I recommend

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2021

Our company is using ReturnGo for the Shopify Plus version. The app support team is very proactive and helpful. This app is suitable for our contact center service process.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2021

We are using this app to offer store credits for our client's return - under Shopify basic. I was looking for an app to simplify the return process and very happy to have found it. The Returngo team has been very responsive and helpful with the application setup. They always reply instantly! We've only been using it for a month as of now, but very happy about it. Big + for us: we can translate all text, offer store credit, have a simple platform in the backend to manage the returns, customize the layout to match our store design.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2021

Great functionalities and even better customer service. Best one we had and we tried a few. Highly recommended!

Using app

About 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

June 7, 2021

Setting up my returns page and automated rules was pretty easy. Thanks, ReturnGO team for helping me to have a quick and fun start.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2021

We are very happy with ReturnGo. The app performs very well in terms of customer experience and we love the idea of the return score. We had some early implementation problems, as are to be expected with such a new product, but the support by the team was outstanding and all is fixed by now. Our only wishes are for automatic return label creation (Germany&Europe) and a bit faster back-end in general. We can really recommend this App!

Using app

3 months

Total reviews

6

Average rating

3.0

5 / 5 Share

May 26, 2021

The best application. No coding needed and it works great with full Shopify integration and best-in-class features like AI. Their customer service is excellent and quick! Glad the app is adding new features to the platform. ReturnGo has been very helpful and easy to use in solving customer service issues.

Store

LE TRE

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2021

We use this app to help with customer returns and it is by far the best out of several we have tried. The developers are quick to answer questions and also have implanted changes that we requested. A+

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2022

Excellent customer service! All the problems we have encountered so far have been resolved within minutes/hours!

Store

Riobec

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

May 3, 2021

Return Go is a fantastic application that allows you to easily manage returns from all over the world. It is very easy to set up and allows you to choose from many types of resolution. The technical support is super efficient, responds very quickly and always tries to fulfill all the requests. Absolutely recommended!!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 28, 2021

This app is the best return management system I could hope for. It integrates seamlessly with the store design, functionality, and the support is through the roof. Customers are using it and are enojying it, making them come back for more shopping. Great overall, and the price and trial period are amazing.

Using app

5 months

Total reviews

7

Average rating

5.0