ReturnGO Returns & Exchanges

Feb. 22, 2022

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

Feb. 22, 2022

I use this app to manage all returns and exchanges on our store and it works perfectly. I love the features it offers and also the excellent customer service they provide. I strongly recommend this app.

Feb. 20, 2022

Perfect Return Management App with lots of customization options, super fast support and really fair pricing. Nothing else to say. We migrated from "Return Magic" which Shopify is discontinuing. Give this app a try it's worth it.

Feb. 17, 2022

Exceptional customer service! They are very responsive and human. I am a happy customer for 6 months and every time I had a need they were prompt, kind and beyond helpful in assisting me. I'm a small client and I'm treated like I'm their only/main client, that's so impressive! PS: I'm not commenting on the app here as I already did in the past but I couldn't recommend it enough! Also, they are always improving it

Feb. 17, 2022

Amazing app! Makes managing returns and exchanges so simple! Very user friendly with the extremely helpful support team who are extremely knowledgeable and quick with solutions.

Feb. 16, 2022

We switched to ReturnGo from another well-known solution. Returngo, unlike other providers, offers, among other things, true multilingualism in the returns portal and in the emails. The integration is easy. The excellent possibility to build clean return flows is worth mentioning. The support is particularly noteworthy. The employees are incredibly friendly, helpful and easy to reach. We are looking forward to further cooperation with ReturnGo!

Feb. 15, 2022

Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!

Feb. 15, 2022

Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You! Tapered

Feb. 18, 2022

Best returns app on Shopify hands down. Extremely customisable, very good support and looks very professional. App is updated constantly and keeps getting awesome new features - unlike other apps which are rarely updated. The price is worth very penny. Highly recommend.

Feb. 1, 2022

This app is a game changer when it comes to processing returns. Doesn't take long to set up and is packed with features. What I was most impressed with was the help received from their support team when I had an issue with postage being charged on returns (I only wanted to charge the customer the price difference for the items). Junessa on the help team, was a joy to deal with - pleasant, helpful and more than a little patient with my limited experience. Together with her CTO, they were able to patch a backend fix to my store which solved the issue while I waited! How good is that! Thank you guys.

Feb. 1, 2022

These guys have some of the best support i've seen from all apps on Shopify. Also I tested multiple return apps, this is definitely the best i've seen.

Jan. 31, 2022

Really nice one to handle your returns. Had a lot of problems with all my returns, now everything is super easy!

June 21, 2025

First off, never seen such awesome customer support team on any app before. Kudos to the team - every single one (most recent Junessa)! Now on a technical and operational side, this APP is genius, and makes all exchanges seamless for both sellers and customers... this review is being written after 10 months of actually operating with the app so rest assured this is SOLID! Keep it going guys, hopefully one day people can select exchanges within the portal itself... nonetheless, this is 110% perfect AS IS! Thank you! ✌

Jan. 30, 2022

Super app, best pricing.. very easy to set up rules.. had couple of doubts and the support was super awesome too! Keep it up team!

Jan. 30, 2022

HIGHLY RECOMMEND! Its a great returns app with lots of features and a very responsive support team. Excited to see how they grow in the future.

Jan. 28, 2022

So easy. Great support, amazing functionality. I installed it on one of my sites and then size more of them.

Feb. 22, 2022

Great App, excellent customer service. The app reduced immediately the effort in handling returns. We save time, the customer has a clear tool to handle its request and we turn already returns into exchanges. Work perfectly, highly recommended.

Jan. 27, 2022

We have started using this app recently - The functionalities are great and it will definitely assist us in simplifying our return processes. Also, customer support is always online and happy to assist on questions and difficulties whilst setting up. Looking great so far!

Jan. 26, 2022

Will definitely recommended. The support team is responsible to all my questions and they are trying their best to help. I experience some problems with Canada Post and they will always circle back for the solution. Really really satisfied with their service and will highly recommended.

Jan. 6, 2022

We've been using ReturnGo for a few months now and it has really helped streamline our return process and made things more efficient. The developers are always updating and adding new features. Customer support is excellent!