ReturnGO Returns & Exchanges
ReturnGO Returns & Exchanges
Rating
4.9
feedback
321
chart
#1,851
All reviews
Rating Breakdown
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Sept. 9, 2021
I used this app to reduce our customer service touchpoints on returns & exchanges. The constant updates/development into this app have been incredible to our success.
Sept. 8, 2021
Top notch support. Very quick response with actual solutions to the business problems. The development of the app seems to be very active with new features on the way in response to particular business needs. Thanks guys. Oh and by the way, the design of the app is great and feels like 2021 unlike many other return apps there.
Sept. 8, 2021
Great experience with their CS team, specifically Lian & Junessa. So helpful & got to the root of an issue that was affecting our returns, but now it's solved! The app itself is definitely worth it as an affordable option out there.
Sept. 8, 2021
Beautiful, streamlined interface and super easy to set up. I also received amazing support when I needed to change some wording. Highly recommend.
Sept. 1, 2021
I have been looking for a returns app that can manage returns, accommodate exchanges, and is simple to use. I have used and reviewed several, and none were perfect - they either lacked functionality, were very complex or cumbersome to use, or were too expensive for my small business. ReturnGo looked promising, so I gave it a try. I am very glad that I did because it is exactly what I need. The interface is simple to use both from the admin and end user; there are several return options that can be implemented & adjusted as needed. Most of all, the support team is fantastic and very responsive. I had adjustments I wanted to make to work for my specific setup and the team has replied quickly, resolved all my questions, and implemented solutions that work for me. Highly recommended, I will definitely keep it in my store.
Sept. 1, 2021
This app has so far made my returns process simple! I have only just started using it and I am so happy. The support chat is so helpful too.
Aug. 20, 2021
Thank you very much for such an amazing app! Very easy to use, friendly UI, easy to control return and exchnage requests.
Aug. 17, 2021
Much more features and options in this one compared to the counterparts. Very friendly customer support and some very ambitious future plans for this app.
Aug. 15, 2021
Amazing app, and AMAZING customer service! If you don't have it yet, download it. It will save you so much time from doing the usual back and forth with your customers. Install and add your carrier (don't forget to add $ balance like I did at first) to get your prepaid labels sent to your customer. Put everyhing on automated and let it go.
Aug. 12, 2021
I love that I can just set it and forget it. This app takes care of all the tedious work. I has saved me time and saved me from a lot of headaches. I think one of the best things about this app/company is the EXCELLENT customer service. I love that I can just chat with support get my questions answered quickly. If I ever have any troubles, I know I can count on their help. Thank you!!!
Aug. 8, 2021
I am still in the trial period of this app and can already tell this is a great product with an awesome team behind it. These guys are super responsive and ready to help and take suggestions even on a sunday!! They are coming up with great integrations in the future to support our use cases. Bravo, great find! Awesome app and team
Aug. 7, 2021
really good app. is helping me a lot with the returns i'm dealing with. must say really advance AI as well.
Aug. 2, 2021
This app is amazing! But Avid is simply fantastic! Could not ask more! Thank you ReturnGo for your support and app!
July 31, 2021
AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!
July 14, 2021
I used this app and loved it, very helpful and the support is so good! love the team. thank you for your work!
July 13, 2021
By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. The Return Go App continually has gotten better since we first installed it onto our store. For the price and value offered I would say to look no further than this Return and Exchange Portal!
July 9, 2021
I have researched all of the major returns platforms and decided to ReturnGo for our store. I couldn't be happier with the app! There are some features I've requested that the ReturnGo team responded they're currently working on building it out. Sounds like their development team has a great plan in place and I'm really excited about what the app currently provides, as well as what they'll be launching in the future. The value we're going to get from this app is incredible! Their team is so quick to respond to all of my questions, it's definitely worth scheduling a call with them when you install! Really wonderful customer service! I know several of them by name because they're so helpful :)
July 8, 2021
Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!
June 30, 2021
Amazing app, and AMAZING customer service! the app simplifies our return/exchange process, saves soooo much time in handling it, and improves our customers experience. It has a great feature of crediting customers in store credits and their customer support service goes above and beyond, they are super helpful, Very responsive on chat and emails. The app is easy to set up, no coding needed, any question I had was answered quickly, and the value for money is great! Highly recommended.