ReturnGO Returns & Exchanges

I used this app for the returns portal. The CS team was really helpful and assist me with all my queries.

This is actually a great app. One star because I was very clear from the start that I needed to do cross-border returns (US returns need to generate a USPS return label to send the return back to us in Canada). This app cannot do this. One star for me doing days of configuration only to realize it can't meet our most basic requirement - a requirement I was explicit about with the support folks I chatted with extensively. If you need to ship returns within Canada or within the US - 5 stars. It's a great app. It's easy to use. The interface for configuration is straightforward with just enough power to enable complex rules and exclusions. The user experience is really nice too. I'm annoyed that we can't use this tool. The support staff were regularly available, easy to chat with and generally very proactive and helpful. I'm just annoyed at having wasted so much time.

This is a great App. If you're looking a return & exchange portal, I highly recommend it and customer service is just outstanding.

Très belle application permettant enfin de définir un portail retour simple et efficace. Possibilité de le connecter avec Gorgias pour notre SAV. Mike et service client ultra efficace !

Lian helped me get this setup for our returns. It took maybe 10 minutes on a chat and a zoom call. This has been the easiest return system that we tried. Others were very confusing. Thanks again!!

Without a doubt the best of the best! Super user friendly and the staff is out of this world! They are friendly, attentive and very easy to understand. In general, returns can be a major pain but this app makes the process so smooth. I was very patient and waited a few months to leave this review. I would highly recommend them to anyone looking for a an easy and practical returns solution!

We've been watching ReturnGo for almost a year, waiting for some functions to be developed. The team at ReturnGo has been very responsive and very receptive to inputs and feedbacks, even before we started using ReturnGo. There were use cases that we have that initially ReturnGo couldn't support, and the team listened and developed functions to support our use cases, and contacted us to let us know to try ReturnGo again. The wait for the developments of the functions have been well worth the wait, and we've recently switched to using ReturnGo. ReturnGo support is very responsive and very patient. The team has grown quite a bit since a year ago. It is apparent that the ReturnGo team is highly professional and tries their best to provide a very robust product and service. We also heard great things about them during a tradeshow from a Israel / US trade representative. The founder is from US, so it feels like working with a US based company. The ReturnGo app from our customer/end user perspective appears to be very intuitive to use. From our perspective, it meets and exceeds the functions that was provided by the prior returns app that we used. The app is pretty tightly integrated with Shopify. There are quite a few return app on the market that works with Shopify. ReturnGo was on our short list of app for consideration.

This app has been a lifesaver for us and our growing business. We no longer have customers asking for special consideration when returning their items as they're limited by an automated system, and our customers are now raving about our easy returns process in their reviews. It has saved so much time and money in processing returns, but I believe has also had an impact on customers ordering more as they can see that returns are easy if they get their size wrong. Before going with ReturnGO, I looked into Loop, ReturnsMagic, Aftership, Return Logic... all the big ones... and after using ReturnGo, I just don't know why anyone would justify the price tag of the big ones when they can get everything here (and more) for a really affordable price. I also want to say a huge thankyou to the team who help out with questions. As of recently, they now seem to have a team that are online during Australian business hours who can usually help with any questions I have, or otherwise will submit a request to the developer team to address once they come online. They're also constantly making great updates to the app that I didn't know I needed, and are very open to suggestions or requests for changes, often logging the change and letting me know when it should be active by. Highly recommend!

Amazing app and support. They helped us to translate the app on our language and adjust it to our needs.

Super service et très rapide! J'ai été accompagnée tout au long du processus dans mes différents questionnements. Très satisfaite!

Great customer support (Mike). Made alot of changed to fit our website's need. Very professional and a great overall experience.

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

Great app. It has better features than what we used before. Very helpful and responsive staff! Thank you *An update - support is very helpful and attentive. The hands-on assistance is commendable. I recommend this app. Cheers!

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

Perfect Return Management App with lots of customization options, super fast support and really fair pricing. Nothing else to say. We migrated from "Return Magic" which Shopify is discontinuing. Give this app a try it's worth it.

Great customer service! I interacted with Nica today but they are always very responsive and human. I am a happy customer for over 5 years and every time I have a need they were prompt, kind and beyond helpful in assisting me. I'm a small client (with irrelevant volumes) and I'm treated like I'm an important client, that's so impressive! PS: I'm not commenting on the app here as I already did in the past but I couldn't recommend it enough! Also, they are always improving it

Amazing app! Makes managing returns and exchanges so simple! Very user friendly with the extremely helpful support team who are extremely knowledgeable and quick with solutions.

We switched to ReturnGo from another well-known solution. Returngo, unlike other providers, offers, among other things, true multilingualism in the returns portal and in the emails. The integration is easy. The excellent possibility to build clean return flows is worth mentioning. The support is particularly noteworthy. The employees are incredibly friendly, helpful and easy to reach. We are looking forward to further cooperation with ReturnGo!