Rating
1.0
feedback
8
chart
#7,376
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
25%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with customers expressing frustration and disappointment with the app's customer service, functionality, and overall experience. Multiple reviewers mentioned issues with canceling the service, hidden fees, lack of support, and difficulties in managing taxes. Customers reported having to manually file amended returns, encountering rude support agents, and experiencing security concerns with payment information. The app's implementation process was described as lengthy and unhelpful, with customers feeling like they were left to handle most of the work themselves. Overall, the consensus is to avoid using this app due to the numerous challenges and negative experiences shared by users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 1, 2023
It is difficult to give them the title of worst customer service ever, but they earned it. I tried for over 6 weeks to get them to cancel my service and refund me my money only to find out in the fine print that they signed me up for a year and that I have to pay for this extremely bad service from now until July 2024. They only thing they automate is your state taxes, the local taxes YOU must do all the leg work yourself which includes a ton of setup in their system every month (or at least every month a new account is needed) them neglecting to tell me this and in fact straight up LIED to me by their salesman caused me to have to pay over $600 in penalities for local taxes. I asked them multiple times, "Will you do the work to pay the local taxes (all the cities and counties) or will I continue to have to manage that?" Their answer, we will take care of everything. BIG FAT LIE! Stay as far from this company as you can. They might be ok for other things, but in my experience with Shopify it has been horrible. I reached out for over 6 weeks trying to reach someone. I submitted support cases and on their website it says "The support case is being managed by email." There was nothing on the website I could click on. They ignored my repeated emails, including new support cases. I was unable to reach anyone by phone. Very, very bad service. You should have to refund my money just for lying to me and not being up front about an annual contract - that was never mentioned.
We deeply apologize for the frustration and inconvenience you've experienced. We understand the importance of clear communication and transparency, and it's clear that we fell short in this regard. We acknowledge the issues you've faced with the service, and we are committed to addressing them. We will ensure that the necessary information regarding the service terms, setup requirements, and local taxes is made more accessible and transparent for all our users. It looks like our Customer Success team is already working with you to find a resolution. Thank you for sharing your concerns.
Oct. 14, 2023
Our Shopify integration connection on the Avalara side apparently stopped working and we did not catch it. This resulted in Avalara filing $0.00 returns with States. Once we caught the error, we had to manually file amended returns and remit - Avalara has no way to create amended returns even though the data is there (once we reconnected Shopify and imported for the time gap). Unless you're willing to babysit this app, just use Shopify Tax to generate state reports and manually file and remit on your own.
We apologize for the challenges you faced with our Shopify-Avalara integration. We understand the importance of seamless tax filing and will be working on enhancing our integration's reliability and adding the capability to handle amended returns more efficiently. We take your feedback seriously, and we're committed to improving our services. To ensure your concerns are properly resolved, please reach out to us at [email protected]. Thank you.
Aug. 24, 2023
The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!
We apologize for the negative experience you've had with our customer service and support team. This is not the level of service we strive to provide, and we take your concerns seriously. We're committed to addressing your issues and providing a better experience. For further assistance and to address any other concerns, please reach out to us at [email protected].
Aug. 9, 2023
The bad reviews are true. Click off this app and find something else to do your taxes. I saw mixed reviews on this company but decided to take a chance because what they promise seems so convenient. To have a service handle taxes and returns for you seems like a lifesaver as small business owner. Unfortunately I was wrong and all this company has done is waste my time and money with nothing to show for it. Don't make the same mistake, go anywhere else but here for your tax filing software. I'm not one to leave reviews, in fact this is the first one I've ever left for a company I've worked with but I felt like I should warn people about how terrible my experience has been. Its with no exaggeration that I can say this has ben absolutely the worst company I've ever worked with. Implementation took months to complete. They provide no support. They will not answer any emails or support cases. You will be doing a massive amount of the work on set up yourself. It would have honestly been easier to just handle sales tax return filing myself. Their implementation consultants are based in India and you can only get a call with them from 2AM - 8AM Central Time. They won't understand anything you tell them and they definitely will not be able to solve your problems. Support will ignore any emails you send. To ad insult to injury their payment system prompts you to enter your card numbers and information into a plain text document. I was hesitant to do this as it did not seem secure but did it anyway assuming it was safe. 2 days later my card was compromised and fraudulent charges started showing up. Its the first time that has ever happened to me. Coincidence or lack of security? You decide, but I know I wont be giving them my info again. Do not under any circumstances use this company unless you'd like to have headache after headache and regret it like I do.
We're truly sorry to hear about your negative experience, and we deeply regret any frustration or inconvenience you encountered. Your feedback is extremely important to us, and we take your concerns very seriously. We've reviewed your account and we can see that our Customer Excellence Team has been actively addressing the issues you've raised to improve your experience and our services and support. If you need to discuss your concerns further please reach out to us at [email protected].
July 26, 2023
My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.
Thank you for providing feedback on your experience. We apologize for the issues you encountered and understand the frustration. Our Customer Excellence Team is already looking into this issue, as we take your concerns very seriously. We appreciate your patience and if you have any further concerns or questions before your call with our Customer Excellence Rep, please don't hesitate to reach out to us at [email protected].
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