ReturnZap Returns & Exchanges

Feb. 26, 2024

Great experience all round. David was extremely helpful in assisting us with the set up of the app, and their customer service has been prompt and efficient despite the time difference. The app itself is user friendly and the level of customisation is perfect, it's a nice versatile set up, and has solved issues we were facing. I can see it continuing to be of great use for a long time. Highly recommend.

Feb. 26, 2024

Amazing app ! I love the prepaid shipping label functionality both available in the US and in Europe. From my market research, it's one of the only apps that can do that. Their support is also amazing. David did a tremendous job to solve an technical issue I faced

Feb. 22, 2024

Return Zap was the perfect fit for what we needed! The team was great to work with and was able to assist us in customizing our platform to enhance our customer experience. I highly recommend this app and its team to enhance your returns process. It is such a value-add to work with the developers firsthand, troubleshoot, and ask questions when needed!

Feb. 9, 2024

I reached out to customer support, they were prompt and quick with providing a solution. Thank you for that!

Feb. 5, 2024

This app is fantastic. It's completely transformed our returns process. The portal integrates seamlessly with our site, and the setup was effortless. When we had inquiries about linking to external shipping solutions, David from their Customer Service team was incredibly responsive and helpful.

Jan. 31, 2024

I love this app. I’ve tried other return apps and this one by far is the best. It makes my life so much easier and the process for my customers has been easier for them. I’m not tech savvy and I was guided through any question I had and they helped me get set up quick and easy. Very responsive, and helpful. I love that I can customize returns with my exact policy and customers can self serve with their needs by just a click on the portal.

Jan. 25, 2024

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

Jan. 21, 2024

This is a fantastic app!! It is very easy and quick to setup and the support team have been incredible answering any question I had and they were also able to accommodate customisation requests. I would highly recommend this app!

Jan. 10, 2024

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

Dec. 13, 2023

Great app, amazing customer support!

Nov. 30, 2023

The Zap team have been extremely helpful with the set up and are very responsive to our requests. Thanks guys :)

Nov. 13, 2023

Phenomenal customer service, easy to set up, works brilliantly. Highly recommend:)

Nov. 2, 2023

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world. We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees. The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

Oct. 24, 2023

Oct. 17, 2023

I was looking for an app that was straightforward to use, reliable, and does the fundamentals well before anything else. This app achieved it, and most important of all support is great at helping you iron out any wrinkles specific to your own circumstance and getting you up to speed quickly.

Oct. 4, 2023

I do not often leave reviews, but when someone goes out of their way to help our business they deserve a good review. I have installed over 10 alternatives while testing over the last 9 months, and also tested the big players such as Loop returns and others and I have came to a conclusion that Returnzap is the app we will use for our business. Their software is clean, fast and up to date with the latest shopify best practices and the support from David has been exceptional. Some other apps had a few more features, but they were all in one of two categories. Lots of features.. but none of them worked properly, and looked like they have been made and then forgotten about, or the cost was 10 x this app cost, many charging $1 (or in some cases $3-4) per return on top of the subscription fee. Give this app an install and use the free trial, I am sure you will be impressed. ps - We process 100,000+ orders a year. we're not a small store.

Sept. 28, 2023

After researching many shopify return platforms we chose ReturnZap. And, we are very happy that we did. It is easy to set up; they thought of everything. It is also very easy for the customer to use. Plus, their customer service cannot be beat!!!

Sept. 26, 2023

We've been using Returnzap for a few months now, and our experience has been exceptionally positive. Despite trying various return management solutions in the past, Returnzap is the only one that fully aligns with our requirements. Beyond its core features as a return portal, we've found immense value in its seamless store portal integration and translation capabilities, especially for handling return reasons and notifications. What truly sets Returnzap apart is their outstanding customer support and development team. Right from the beginning, they've been attentive, eager to understand our unique needs. Their commitment to customer satisfaction is unparalleled. Whenever I've had a query or needed assistance, their team has been hyper-responsive, providing quick and effective solutions and developments—all while meeting their promises regarding release and development deadlines. I want to extend my sincere thanks to David and the entire Returnzap team. Keep up the fantastic work!

Sept. 20, 2023

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap. We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage. ReturnZap ticked all these boxes and more. Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!

Sept. 1, 2023

Easy to use, great features and customer support is quick and helpful. Would recommend.