ReturnZap Returns & Exchanges

Jan. 30, 2025

Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.

Jan. 30, 2025

Great app, very responsive customer service. Lot's of help configuring and tweaking some features for us.

Sept. 25, 2025

We’ve had such a great experience with this app! The customer support team is outstanding—responsive, friendly, and incredibly helpful. They make everything easy and always go above and beyond to assist us. There’s so many customizable options for your return needs. Highly recommend!

Oct. 13, 2024

ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.

Sept. 17, 2024

ReturnZap works wonderfully, and the support is next-level. Whenever we have had a question, or a need (including customization), ReturnZap has been on top of it immediately. We have used other platforms, and are happy to have found ReturnZap. Highly recommended.

Sept. 11, 2024

The team at ReturnZap went above and beyond to make sure the app met our needs. I'd highly recommend this app for anyone looking for a solid return solution.

Sept. 10, 2024

First time I have written a review in Shopify. This app solved all our DHL Express return label problems that the other apps did not solve. The support team were fast, competent and reliable. Every aspect was smooth and fast. Would recommend to anyone

Sept. 10, 2024

Great app and excellent support

Aug. 23, 2024

We've been using this app for a few months to streamline our returns process, and the service has been excellent from start to finish. David has been incredibly supportive, joining several calls to assist with any adjustments we needed. I would highly recommend this to anyone looking to reduce manual work and automate their returns processes. The price is attractive for the capabilities it offers.

Aug. 21, 2024

I Love ReturnZap! The process to set up was not bad at all since the owner David was very quick to respond to any questions I had. A wonderful app to have for your small business to make returns more seamless and professional looking!

Aug. 21, 2024

Great app. Improved our returns process a lot and made things a lot more customer friendly. David was very helpful in working out the small kinks along the way. Highly recommended.

Aug. 16, 2024

We've had an excellent experience using the ReturnZap Returns and Exchanges app for our Shopify store. The app is user-friendly and provides a reliable return feature that has greatly streamlined our return process. It's a must-have for any company looking to offer a seamless return experience for their customers. What truly sets ReturnZap apart is their exceptional customer support. The team is incredibly responsive and always ready to assist with any questions or issues. We're very satisfied with the service and would highly recommend this app to other Shopify merchants.

July 13, 2024

My business is based in the UK and it was very easy to set up ReturnZap! Their customer service is top and they are very quick to respond to queries and offer their support - highly recommend!

July 9, 2024

The best returns app for shopify - lots of useful features, easy to set up, loads fast and looks beautiful. I had a few questions but David was always there to help and fast to respond.

July 4, 2024

We looked for the Return & Exchange app for weeks until we found ReturnZap. After installation and basic setup, we were happy with how it worked, but we knew that we could get so much more from the app. David reached out to us and sorted all our questions and needs to make a return and exchange process for our customers. We 100% recommend the best app you can get!

June 11, 2024

We’ve been utilizing ReturnZap for a while now as we grow and scale, and it has completely transformed how we handle returns in our Shopify store. This app is a game-changer for any Shopify store looking to streamline their return & exchange process. We looked into all the competitors, with their "per" pricing and minimal support. ReturnZap has been the complete opposite experience for us, with transparent pricing and friendly support. And none of the other options have such a clean, seamless integration with Shopify—The user interface is incredibly intuitive, and David was super helpful with onboarding, making the setup process a breeze; we were up and running in minutes. The dashboard provides a comprehensive overview of all return requests, making it easy to stay organized and on top of things. One feature that stands out is the customizable return policy options. ReturnZap allows you to tailor your return policy to fit your specific needs, giving you full control over the process. This flexibility is invaluable for our business that has unique return requirements. There are notifications for every stage of the process and the ability to generate return labels directly from the app saves our team a significant amount of time and hassle. ReturnZap's analytics and reporting capabilities offer valuable insights into return and exchange trends, empowering us to identify areas for improvement and make data-driven decisions to optimize the process further. When we compared to other options, this app stood out because of the seamless integration, the software is efficient, user-friendly, and packed with features that make managing the returns & exchanges process a manageable and effortless experience. What really sold us is the support we have received from David and the team, there is no other company in this field that comes close to their level of friendly and helpful support. If you're looking to get a handle on returns and exchanges, streamline your process, and improve customer satisfaction/retention, I highly recommend giving ReturnZap a try!

May 23, 2024

This is a great app! One of the very few that offer a service without a per return cost. Since downloading this app, we have actually made money. By offering prepaid labels to customers that we can deduct from their returns, the difference more than covers the cost of this affordable, and well developed app. In addition, it has tons of huge time saving features. One click store credit is wonderful. Custom rules that control the return flow make life easy and allow us to streamline and automate a lot of the manual work that we used to have. Their team is highly responsive and they have customized many features for us. I highly recommend returnzap.

May 16, 2024

Really supportive with the installation, promptly answering questions. A great service at a reasonable value

May 13, 2024

ReturnZap is an amazing application to use for a business like us. It's really important when a compagnie choose an app to have a good communication with the team and for sure David exceeded all of our expectations. He is always here to help us when we have questions and he also took the time to adapt the application to our needs. We really appreciate that returns can be managed within Shopidy admin, It's really convenient for our company's returns team. Also, the calculation method for reimbursements and credit notes is really a bonus... it's quick. I recommend for sure this application. And again, thanks to David for everything. :) Rosy

April 17, 2024

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!