ReturnZap Returns & Exchanges

Dec. 13, 2023

Great app, amazing customer support!

Nov. 30, 2023

The Zap team have been extremely helpful with the set up and are very responsive to our requests. Thanks guys :)

Nov. 2, 2023

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world. We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees. The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

Oct. 24, 2023

Oct. 17, 2023

I was looking for an app that was straightforward to use, reliable, and does the fundamentals well before anything else. This app achieved it, and most important of all support is great at helping you iron out any wrinkles specific to your own circumstance and getting you up to speed quickly.

Oct. 4, 2023

I do not often leave reviews, but when someone goes out of their way to help our business they deserve a good review. I have installed over 10 alternatives while testing over the last 9 months, and also tested the big players such as Loop returns and others and I have came to a conclusion that Returnzap is the app we will use for our business. Their software is clean, fast and up to date with the latest shopify best practices and the support from David has been exceptional. Some other apps had a few more features, but they were all in one of two categories. Lots of features.. but none of them worked properly, and looked like they have been made and then forgotten about, or the cost was 10 x this app cost, many charging $1 (or in some cases $3-4) per return on top of the subscription fee. Give this app an install and use the free trial, I am sure you will be impressed. ps - We process 100,000+ orders a year. we're not a small store.

Sept. 28, 2023

After researching many shopify return platforms we chose ReturnZap. And, we are very happy that we did. It is easy to set up; they thought of everything. It is also very easy for the customer to use. Plus, their customer service cannot be beat!!!

Sept. 26, 2023

We've been using Returnzap for a few months now, and our experience has been exceptionally positive. Despite trying various return management solutions in the past, Returnzap is the only one that fully aligns with our requirements. Beyond its core features as a return portal, we've found immense value in its seamless store portal integration and translation capabilities, especially for handling return reasons and notifications. What truly sets Returnzap apart is their outstanding customer support and development team. Right from the beginning, they've been attentive, eager to understand our unique needs. Their commitment to customer satisfaction is unparalleled. Whenever I've had a query or needed assistance, their team has been hyper-responsive, providing quick and effective solutions and developments—all while meeting their promises regarding release and development deadlines. I want to extend my sincere thanks to David and the entire Returnzap team. Keep up the fantastic work!

Sept. 20, 2023

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap. We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage. ReturnZap ticked all these boxes and more. Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!

Sept. 1, 2023

Easy to use, great features and customer support is quick and helpful. Would recommend.

May 29, 2023

Another wonderful experience with David. This is my second website with ReturnZap. I highly recommend this App.

May 29, 2023

David is the absolute BEST. I've shopped and tried 5 other apps; Returnzap was by far the most efficient and user-friendly app.

April 11, 2023

David and the team are wonderfully receptive to adding new features and tweaking the app to our needs. Can't recommend this app more!

March 27, 2023

David was awesome to work with getting it set up. It fits well with our work flows and is easy for the team to use

March 15, 2023

Great app. It is exactly the solution we needed to process our customer's returns. And the support from David is outstanding. Highly recommended App for any E-commerce business.

March 6, 2023

We were looking to improve our returns system and this app was perfect for the change that we needed! Also the customer service with David was amazing!!

Feb. 27, 2023

We searched for a return app for months until we found ReturnZap, it works wonders for us. Even better now it allows customers to upload images of their retunes! David was extremely pleasant and quick with assistance. He was a pleasure to deal with!

Feb. 12, 2023

This app is fantastic and it is going to make life so much easier for exchanges & returns. David has been a great help with any questions I have had and has been extremely quick to respond. Highly recommend!

Feb. 9, 2023

The app is more useful than before we used. Customers can purchase their own return labels for automatic returns. They don't need to spend time waiting for the seller to approve the return request, which optimizes our returns process. So we highly recommend this APP to all merchants who need it.

Feb. 8, 2023

David has been amazing with the set up of the system. I needed a lot of help and he was extremely responsive and set it up exactly as I asked. I look forward to seeing how my customers enjoy using the platform.