ReturnZap Returns & Exchanges

Nov. 23, 2022

Recommended. The app's very responsive customer service team went above and beyond to help. Thank you!

Nov. 17, 2022

If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

Nov. 8, 2022

The app developers are great and will work with you to customize your returns process with their app. I highly recommend.

Oct. 15, 2022

THE BEST SUPPORT! The local time here is 22:00 Saturday night, and I received answers to all my questions on the second, wow! Super friendly support. Thank you David. About the app, don`t lose your time with other apps. ReturnZap is the best choice in the market, super easy to set up (a few minutes) Super friendly organization. Again the best app for returns in the market! Thank you! We finally found you :)

Oct. 3, 2022

I downloaded more than 10 apps before finding ReturnZap. Even most established apps with a fancy UI cannot do basic things like customize the return flow based on product attributes or customer id or let you add multiple warehouses. ReturnZap can. Plus it's easy to get support and customize it. Highly recommended.

Sept. 27, 2022

ReturnZap has vastly improved the return experience for our customers, with comms sent at every stage of the return process. The team offers great customer support and are also very open to feedback for the best app experience.

Aug. 4, 2022

We have recently installed the app after testing different app options. The app is user friendly and exactly what we are after. The support is INCREDIBLE - changes have been made where requested and they have been happy to jump on a call when I have questions. Thank you David and the team.

June 30, 2022

The app helps a lot with the volume of returns we have in the company and in a simple way. Customer service responds quickly too and it is very useful.

May 11, 2022

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

March 28, 2022

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!

March 18, 2022

The app is very flexible in what we need for our customers. Being able to provide labels to them and to track when returns are sent back are vital. The app itself is easy to use and quite simple to set up which is great. Peter has been very present when we need something from him, which is much appreciated. Glad to have Automated RMA for our company, as it's been a huge help for our customer service team and our customers!

March 11, 2022

I can't say enough about this app!!! It has been an immense asset in organizing and automating our returns process. We have a nice clean portal that assists our customers and provides all the necessary information for our team. There has been an amazing evolution with this app since we first started using it in October 2021. We are so grateful for the support of the developer and the willingness to provide updates according to our needs. Such an amazing cost effective product!!!

July 3, 2020

I use this app to organize and process my returns. We handle upwards to 20 to 30 returns/RMA/Customer Product Issues a day. This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help our customers. highly recommended. customer support staff is A+

May 31, 2025

This app is good, and no serious flaws. Workflow is good and the app runs very smoothly. While I may not be glowing over this app it does the basics very well.

March 6, 2020

This app helped our CS team a lot and cut down hours wasted on returns by a ton. Easy to setup. When we had issues with the application, reached out to support and got them fixed.

Jan. 30, 2019

Their customer service is very fast. Even we cancelled the service and request refund, they are willing to reply and refund to us.

Oct. 23, 2017

After trying several other apps, this is the only one that efficiently works!! Saves us a LOT of time. We've had a few minor issues and Peter has been great giving us quick and efficient support! Thank you

March 24, 2017

Easy to setup and extremely helpful for a brand new eCommerce store. Support is also fast and knowledgeable. An A+ app for any retail site.

May 17, 2016

Anthony has been super responsive and easy to work with. This solution is miles better than other options in the App Store. The ability for the customer to automatically print a return label is key. Finally our store has a returns solution on par with other large (non-shopify) sites.