ReturnZap Returns & Exchanges

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap. We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage. ReturnZap ticked all these boxes and more. Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!

Easy to use, great features and customer support is quick and helpful. Would recommend.

Another wonderful experience with David. This is my second website with ReturnZap. I highly recommend this App.

David is the absolute BEST. I've shopped and tried 5 other apps; Returnzap was by far the most efficient and user-friendly app.

David and the team are wonderfully receptive to adding new features and tweaking the app to our needs. Can't recommend this app more!

David was awesome to work with getting it set up. It fits well with our work flows and is easy for the team to use

Great app. It is exactly the solution we needed to process our customer's returns. And the support from David is outstanding. Highly recommended App for any E-commerce business.

We were looking to improve our returns system and this app was perfect for the change that we needed! Also the customer service with David was amazing!!

We searched for a return app for months until we found ReturnZap, it works wonders for us. Even better now it allows customers to upload images of their retunes! David was extremely pleasant and quick with assistance. He was a pleasure to deal with!

This app is fantastic and it is going to make life so much easier for exchanges & returns. David has been a great help with any questions I have had and has been extremely quick to respond. Highly recommend!

The app is more useful than before we used. Customers can purchase their own return labels for automatic returns. They don't need to spend time waiting for the seller to approve the return request, which optimizes our returns process. So we highly recommend this APP to all merchants who need it.

We have been using ReturnZap for more than a year and we have not had any issues with this program until recently. However, David has been extremely helpful and prompt to respond to the issues we had and was able to resolve the problem we had very quickly. His professionalism and always checking in has provided a service that is above and beyond. Highly recommend ReturnZap!

The app is easy to use and our customers find the process beneficial. We are always informed of the new features and our contact David is only an email away when we need assistance.

I recommend this app. It's easy to use and the customer service is great. They are open to make any update to improve the app based on our feedback.

The app is very easy to install, manage, and use. Fits our needs perfectly and gives us flexibility to add and adjust functionality as we grow.

Recommended. The app's very responsive customer service team went above and beyond to help. Thank you!

If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

The app developers are great and will work with you to customize your returns process with their app. I highly recommend.

THE BEST SUPPORT! The local time here is 22:00 Saturday night, and I received answers to all my questions on the second, wow! Super friendly support. Thank you David. About the app, don`t lose your time with other apps. ReturnZap is the best choice in the market, super easy to set up (a few minutes) Super friendly organization. Again the best app for returns in the market! Thank you! We finally found you :)

ReturnZap has vastly improved the return experience for our customers, with comms sent at every stage of the return process. The team offers great customer support and are also very open to feedback for the best app experience.