TYDAL Popups ‑ Email Pop ups
The reviews for this Shopify App are quite polarized, with some users praising the ease of use, professional customer support, and quick response times, while others express frustration with the lack of human customer service and reliance on AI bots. Positive themes include the app being user-friendly, great customer support from individuals like Sam, Jamie, and Adrian, and the effectiveness of the email pop-ups in capturing new customers. On the other hand, negative themes revolve around the difficulty in reaching a human agent for support and unresolved issues with integration and functionality.
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I can no longer speak to a human at this company - I suspect they have shut down and have programmed their AI bot to close the chat when a conversation with a human agent is requested. No emails are answered, I can only attempt this to get some attention in the hope it resolves my issue - if not then the review will stand and the apps will be replaced by another company.
The customer service is horrible. I hate that stupid little AI bot they have. Every time I try to ask for customer service it automatically ends the conversation.
Adrian was a great help!
Awesome, so glad our support team was a great help! 😊 Thanks for the love—we’re always here for you! - Kevin & TYDAL Team
I’ve just started using Tydal’s pop-up feature for my Shopify store, and it looks promising for engaging customers and offering discounts. Jamie was super helpful in guiding me through setting up custom CSS to match my brand perfectly. Really appreciate her support and expertise!
Awesome to hear you’re excited about TYDAL’s pop-up feature for your Shopify store! 😄 Thrilled our support team helped you nail the custom CSS to match your brand perfectly. Thanks for the shoutout—we’re here to keep your customer engagement soaring! 🌟 - Kevin & TYDAL Team
Very good experience using this app. Great customer support!
Thanks for the awesome feedback! 😊 We're so glad you're loving the app and our support team. Here for you anytime! - Kevin & TYDAL Team
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