TYDAL Popups ‑ Email Pop ups
TYDAL Email Popups - Build your email list
Rating
5.0
feedback
4,653
chart
#62
All reviews
Rating Breakdown
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Dec. 10, 2024
pretty easy to use, helpful support team
Thanks for the great feedback! We’re thrilled you find it easy to use and that our support team could help. Let us know if you need anything else! 😊 - Kevin & TYDAL Team
June 6, 2024
helpful (:
Glad to have been helpful. We also love to know how we could have made your experience better. Thanks! - Kevin & TYDAL Team
March 21, 2024
Simple and easy to use and customize. Great for beginners.
Thanks for your feedback! We're so glad to hear our app is user-friendly and helpful for beginners. Here to support your journey anytime! - Kevin & TYDAL Team
March 15, 2024
very high quality, super good customer service team aswell they responded very fast :)
Thanks for the compliments on our quality and service! We're thrilled to hear you had a speedy response. Your satisfaction is our priority! 😊 - Kevin & TYDAL Team
Feb. 2, 2024
So far, I like this widget/app, but I just implemented it, so we will see in the coming days as customers use it. I will say that from a style perspective, it would be ideal that it carried the main font from the site (as it is a iframe, it doesn't), but with custom CSS enabled I could copy the styles for the site over to the custom CSS area. Out of the box, it would be ideal that the popup was styled better (more whitespace), but, again, with custom CSS, you can accomplish all you need. Jel from support was a great help!
Great to hear you're liking the widget/app so far! Thanks for the valuable feedback on styling. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Kevin & Rivo Team
Dec. 21, 2023
Oct. 6, 2023
great app for inserting a popup, too bad it doesn't work with another app I have installed and you can only insert one popup at a time!
Thanks for the review, we appreciate your feedback! We'll definitely look into making our app more compatible with other apps and building new features in the future. - Lea & Rivo Team
Aug. 3, 2023
L'app funziona molto bene e si puo personalizare a tuo piacimento, l'assistanza e sempre disponibile e risponde sempre Pete e fantastica .. grazie mille
Thank you for your review! We're always striving to make things even better for our customers. If there's anything we can do to improve your experience or if you have any suggestions, please don't hesitate to reach out. We're here to help! - Lea & Rivo Team
June 28, 2023
Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her! As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help! Cheers, Lea
June 7, 2023
I am satisfied with the app, it is easy to use and allows a good level of customization. The support team is attentive, quick to respond, and friendly.
Thank you so much for your review! Glad to hear that you're happy with our app and that our support team provided you with a great experience. Please let us know if there's anything we can do to make your experience even better! 😊👍 - Lea, Rivo Support Manager
April 16, 2023
Paul was very helpful and quick in getting my store set up successfully. I am enjoying the email pop-up feature. I have received quite a few emails with this app. And I'm in the beginning stages of my business. Again, thank you, Paul, for your service.
April 13, 2023
Jel was very helpful and provided information and links to explain what was unfamiliar to me. Adding pop-ups should help drive traffic.
Thank you for taking the time to leave a review! We are glad you had a positive experience with us. However, we noticed that we didn't quite meet your expectations for a 5-star rating. We would greatly appreciate any feedback you could provide about what we could have done better to earn 5-stars. Our goal is to improve our services continuously, and we value any suggestions or feedback that can help us achieve this. All the best, Kevin
March 26, 2023
Great and quick support, Pete responded quickly and provided all the info I needed. There aren't many design options without css knowledge, but great interface and easy integration.
We are delighted that we were able to provide you with great and quick support and that you found our interface easy to integrate. We also appreciate your feedback regarding the design options and will take this into consideration as we continue to improve our product. Thank you for choosing our app! Much appreciated, Kevin
March 20, 2023
Paul was an amazing help! He helped me solve all the issues with the app. The only thing that would make this a 5 star review is if the app came working 100% ie. -Pop up should be centered to the website -Icon upload should use PNGs -Custom CSS should be default unlocked. It feels like these things were intentionally broken to make you contact support and give them a 5 star review.
Thank you for taking the time to share your experience with us! We appreciate your feedback regarding the app's functionality, and we apologize for any inconvenience that you may have experienced. Regarding your concerns about intentionally breaking the app, we can assure you that this is not the case. Our team strives to provide the best possible product and customer service to our users, and we take all feedback seriously to improve our services. Thank you again for choosing our product, and please don't hesitate to reach out to us if you have any further concerns or feedback. Best regards, Kevin
March 16, 2023
Pete was very helpful when it came to customising the features of our pop up, however the app does have limitations.
We're sorry you have experienced some limitations with the app. We understand that every business has unique needs and preferences, and we strive to provide a customizable and flexible app that meets those needs. However, we also acknowledge that there may be some limitations to what the app can offer. We value your feedback and would appreciate it if you could provide us with more details about the limitations you experienced so that we can work to improve our app in the future. Please don't hesitate to contact our support team if you have any further concerns or questions. Thank you for choosing our app and for sharing your feedback with us. Best regards, Kevin
Feb. 12, 2023
when it comes on to customer service, it's a five star for me! very helpful, thorough and specific. I want to thank Paul for his patience.
Thanks so much for the review, Mounne Candle team! Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime, and our team will be delighted to assist you. 😃 Best regards, Kevin
Feb. 8, 2023
Great customer support by Abbie! quick replies and help. precise and to the point, Recommended apppp!
Thanks so much for the review! Our goal is to exceed your expectations, and would love to hear your feedback on how we could have made your experience a 5-Stars. Just drop us a line anytime. Best regards, Kevin
Jan. 30, 2023
Everything was great thanks to Paul. Quick support from Rivo, and a great attitude as well. I will continue using this app.
Thanks so much for the review, Pax & Beneficia Coffee team! We'd like a chance to see how we could have made your experience a 5-Stars. Or if there's anything we can help you with, please feel free to let us know. 🙂 Best regards, Kevin
Jan. 12, 2023
Great app, easy to use and customise. The customer service was very prompt and helpful. Would recommend!
Thanks so much for the review! We'd like a chance to see how we could have made your experience a 5-Stars and any feedback you have for us. Or if we can help in any way, please feel free to let us know. Best regards, Kevin
Jan. 5, 2023
The staff are super helpful and very accomodating and I really am grateful for their service. I would like to see in the near future, the ability to link an MP3 file as a freebie for an opt in. Thanks to Betty and the team great work.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. Best regards, Kevin