All reviews

Rating Breakdown

  • 5
    98% (4,563 ratings)
  • 4
    2% (81 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (6 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 5, 2024

I needed customer support to activate some features on my account and Sam was extremely efficient, very personable and made my experience much better than I first assumed it would go. Customer service like Sam seems to be a lost art in todays age but it is great to know that with people like him helping out, things get done fast and friendly!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear our support team exceeded your expectations! Fast, friendly service is what we strive for. Thanks for your kind words! 😊 - Kevin & TYDAL Team

5 / 5 Share

June 2, 2024

Brilliant app, so quick and easy to use. I’m not the best with anything techy but this only took me a few minutes to install and customise. I needed to ask the Support Team something and Sam was brilliant, so helpful and a pleasure to chat to. Highly recommended!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the rave review! We're thrilled to hear you found our app easy to use and our support team helpful. Happy to have you on board! - Kevin & TYDAL Team

5 / 5 Share

June 1, 2024

fast service

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Glad you found our service quick! We're here to make things easy for you. Let us know if there's anything else we can do for you! - Kevin & TYDAL Team

5 / 5 Share

June 1, 2024

Great app! Integration was really easy and simple, along with the customisation. Jamie on the live help chat was quick to reply and got any of my questions resolved. Super happy!!

Store

DEVELLI

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you! We're thrilled to hear you found the integration smooth and love our live chat support. Happy to help anytime! 😊 - Kevin & TYDAL Team

5 / 5 Share

May 31, 2024

I had an issue and the help center (Jamie) quickly resolved it via chat and even gave me some suggestions for business changes related to my shopify store which was very helpful. Good job!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Delighted to assist! We're here to solve problems and help your business thrive. Don't hesitate to reach out anytime you need assistance. Thank you! - Kevin & TYDAL Team

5 / 5 Share

May 31, 2024

good service

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you! We're glad you're happy with our service. Let us know if there's anything else we can do for you! - Kevin & TYDAL Team

5 / 5 Share

May 30, 2024

Awesome app, support is really friendly and cooprative

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We're thrilled you love our app! Thanks for the shout-out to our friendly support team. We're always here to help! - Kevin & TYDAL Team

5 / 5 Share

May 28, 2024

the help with modification of my website and building of the pop up was made very easy by Sam. the quick response and fast support was super helpful. my website looks way better now.

Using app

About 9 hours

Total reviews

4

Average rating

5.0

Developer Reply

So glad we could make your website shine! 🌟 Thanks for the shout-out! If you need anything else, we're here to help. - Kevin & TYDAL Team

5 / 5 Share

May 26, 2024

amazing

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a bunch for the awesome feedback! So glad you loved it! 😊🌟 - Kevin & TYDAL Team

5 / 5 Share

May 25, 2024

BEST CUSTOMER SERVICE EVER!!! Shoutout for Mr. Sam!! You're the best, really appreciate your quick support! Yousef, Nwader.ae

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad you had a great experience! Thanks for the shout-out, always here to help with lightning-fast support! 😊🌟 - Kevin & TYDAL Team

5 / 5 Share

May 25, 2024

Really helpful

Store

BANF

Using app

37 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Glad we could assist! If you need anything else, just give us a shout. 😊 - Kevin & TYDAL Team

5 / 5 Share

May 22, 2024

Absolutely fantastic app, that works Great, collects emails and looks awsome, support staff are also amazing especially Jamie, thanks for your help!

Using app

24 days

Total reviews

5

Average rating

5.0

Developer Reply

We're thrilled you love our app! 🎉 Our team here at Tydal are here to make your experience awesome. Thanks for your support! - Kevin & TYDAL Team

5 / 5 Share

May 21, 2024

Muy buena plataforma. Excelente soporte

Store

TRU

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias! Nos alegra que nuestra plataforma le resulte útil y estamos a su disposición siempre que necesite ayuda. - Kevin y equipo TYDAL

5 / 5 Share

May 17, 2024

Jamie was helpful, efficient, informative & super nice to me. Thanks for making me feel like a top priority and like I know how all of these things work. Much appreciated.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're delighted you had such a positive experience! Helping you understand and feel valued is what we're all about. Thanks for your kind words! - Kevin & TYDAL Team

5 / 5 Share

May 16, 2024

great support and everything working as expected so far.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

"Fantastic to hear! We're here for you if anything comes up. Thanks for choosing us!" - Kevin & TYDAL Team

5 / 5 Share

May 15, 2024

Using app

20 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2024

A great help , just when I needed it. Nothing was to hard. Appreciate your help today thanks

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

So happy we could assist you when you needed it! We're always here to help. Thanks for choosing us! 😊👍 - Kevin & TYDAL Team

5 / 5 Share

May 14, 2024

Using app

29 days

Total reviews

10

Average rating

5.0

5 / 5 Share

May 13, 2024

I'd stongly recommend this pop up app they have a very helpfull and fast support, thanks to Sam.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for recommending us! We're thrilled you found our support helpful and speedy. Don't hesitate to reach out anytime! - Kevin & TYDAL Team

5 / 5 Share

May 12, 2024

Jamie was super helpful. She made me feel comfortable to ask questions and she went above and beyond to assist me. I can't express how grateful I am for her! Thank you Jamie : ).

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

We're thrilled to hear you had a great experience! It's our pleasure to help. Don't hesitate to reach out if you need anything else! - Kevin & TYDAL Team