All reviews

Rating Breakdown

  • 5
    98% (1,890 ratings)
  • 4
    2% (40 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (5 ratings)

Reviews with Text

  • 99% (1,920)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 18, 2024

This is one of those plug-ins that really work. I installed it quickly, configured it, and had a pleasant experience with their support, highly recommended.

Store

NTO

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad our app worked well for you and that you had a pleasant support experience! Thanks for the recommendation. We're here if you need anything else! - Kevin & TYDAL Team

5 / 5 Share

Feb. 17, 2024

easy to use and customize!

Using app

13 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled you find our app easy to use and customize! Thanks for your feedback. We're here if you need any help or have questions! - Kevin & TYDAL Team

5 / 5 Share

Feb. 16, 2024

Helpful support and app seems to work well, easy to setup and free!

Store

ZedLabz

Using app

About 12 hours

Total reviews

7

Average rating

3.3

Developer Reply

Great to hear the app works well for you and setup was a breeze! Thanks for appreciating our support. Enjoy the app and here if you need us! - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

great experience, very nice and clean interface, also my agent Abby was very very knowledgeable and helpful, best customer service rep i've ever had, she even suggested helpful things to make my site much better

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

So glad you had a great experience and loved the interface! Thrilled to hear our agent was so helpful and could enhance your site. Thanks for the high praise! We're here to help anytime. 🌟 - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

Jel was very helpful! Super proactive, clear, concise, and just plain delightful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear you had a delightful experience with our helpful and proactive service! Thanks for your kind words. We're always here for you! - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

Great customer service!

Using app

About 2 hours

Total reviews

2

Average rating

3.0

Developer Reply

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 - Kevin & TYDAL Team

5 / 5 Share

Feb. 14, 2024

Install and use was very easy and the customer service was great!

Using app

32 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear installation was a breeze and our customer service impressed you! Thanks for choosing us. We're here whenever you need us! - Kevin & Rivo Team

5 / 5 Share

Feb. 7, 2024

Rivo does everything I need it to, it's easily customisable and provides quick and friendly service through it's chat service. Highly recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled you're loving Rivo and our chat service! Thanks for the high recommendation. We're here to support you anytime. 😊 - Kevin & Rivo Team

5 / 5 Share

Feb. 4, 2024

Abbie was stellar with her performance in customer service for my site. I truly appreciate her insight and wisdom. She is very knowledgeable and a gem. Thanks again for making this a smooth transition and offering additional insight to enhance my brand and site.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thrilled to hear our support made such a positive impact! Your kind words mean a lot. We're always here to help enhance your brand and site. Thank you! - Kevin & Rivo Team

5 / 5 Share

Feb. 3, 2024

Great app, great support!

Using app

27 minutes

Total reviews

2

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and 5-star review! 🌟 - Kevin & Rivo Team

5 / 5 Share

Feb. 1, 2024

Abbie was so helpful and kind! She went up over and beyond to make my experience pleasant!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear you had such a pleasant experience! We're proud of our team for going above and beyond. Your kind words mean a lot to us. Thank you! - Kevin & Rivo Team

5 / 5 Share

Feb. 1, 2024

Very useful application. Excellent user support from Jel, great service and availability.

Store

SEOLA

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad you find the app useful and are happy with our support and service! We're here whenever you need us. Thanks for the great review! - Kevin & Rivo Team

5 / 5 Share

Jan. 31, 2024

I just finished chatting with Arinne, she helped me to setting up and solve the problem. Thanks!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Glad we could help set things up and solve the problem for you! Your thanks mean the world to us. Here whenever you need us! - Kevin & Rivo Team

5 / 5 Share

Jan. 31, 2024

Very responsive and helpful. Unlike support for many apps, they offer a chat feature that allowed me to solve my issue in under 5 minutes. Thanks Arianne!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

So happy our chat support got your issue solved quickly! We're here to make things smooth and easy. Thanks for the shout-out! 😊 - Kevin & Rivo Team

5 / 5 Share

Jan. 31, 2024

I was helped out by Jel and she was amazing! Very fast and on point when it came to what I was asking for. She also helped out and did some freebies for me which I appreciate and I honestly wasn't sure If I was going to keep this App, but because she helped me out with everything that I needed I had changed my mind! :) Thanks again, for the help and compliment hehe :)

Store

SakiAce

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

So pleased to hear our support made your experience amazing and even swayed your decision to stay! 🌟 Thanks for the lovely feedback; we're here whenever you need us.😊 - Kevin & Rivo Team

5 / 5 Share

Jan. 31, 2024

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2024

This app was very easy to set up with a lot of great customization options. Really allowed it to integrates seamlessly into my website. The fact that the emails automatically sink with Shopify emails is ideal. This is by far the best free pop-up app, but I believe it is better than a lot of the paid options offered. The customer support was phenomenal helping clear up questions with the app but also adding a few tips to help us out and even offering to follow us on instagram. Shout out to Abbie at Rivo.

Using app

About 7 hours

Total reviews

2

Average rating

5.0

Developer Reply

What a fantastic review! 🤩 We're thrilled about your smooth setup and the value our app adds to your website. Your kind words about our support team are greatly appreciated. We're always here to help! - Kevin & Rivo Team

5 / 5 Share

Jan. 26, 2024

Definitely recommend using this app! Really good and fast chatting support with Paul! Super helpful!

Using app

36 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean a lot to us and we're grateful for the opportunity to serve you. Thank you for recommending us! - Kevin & Rivo Team

5 / 5 Share

Jan. 25, 2024

Great and understandable treatment

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Your positive feedback means the world to us! Thank you and we are always happy to help any time. - Kevin & Rivo Team

5 / 5 Share

Jan. 25, 2024

Great customer service, even for the free version subscribers!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! We're committed to providing great service for all our users, free version included. Your feedback is much appreciated! - Kevin & Rivo Team