TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#10,539
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
30%
-
Less than a day
31%
-
Less than a month
19%
-
Less than a year
16%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app are quite mixed. While some users have had a great experience with excellent customer service and easy setup, others have faced issues with workflows not working, lack of integration with Shopify, and poor documentation. Positive themes include fast and friendly customer support, ease of use, and helpful features like customizable star ratings and review widgets. On the other hand, negative themes include issues with email sending, lack of Google integration, and difficulties in setting up subscriptions.
Highlights
Review RSS Feed
All reviews
Sept. 11, 2025
Promising app, lots of customisation but failed to send any reviews to customers despite trying numerous things suggested by the AI assistant - re syncing, reinstlaling app etc. Nothing worked and my request for human support was deflected to help docs. Will have to try another app instead.
Sept. 2, 2025
I mean, it was probably once a great app... It does a huge amount for free that you you have to pay for in other apps, if you don't need all the dozens of fancy widgets, etc. I also found the interface quite nice, professional and was really looking forward to using it. And submitting a review via the product is functional enough. However, when it came time to send review requests to customers, it simply doesn't work. I've tried contacting their support in every way possible. Their live chat is now just an AI agent; multiple emails to their support address - on the app, here on the App store, or on their website - never got any reply. I've read every piece of documentation on their website. As far as I can tell, the developers have abandoned TYDAL to work on their other paid app - hence the zero price tag (it used to be paid) and zero support. A shame as this would be a JMe-killer if offered at a low price point, even if not free.
Aug. 15, 2025
the workflows does not work, there is no integration with shopify, there is no documentation and customer support doesn't know how to fix anything.
We're truly sorry for the issues you've faced with workflows and Shopify integration. We understand how frustrating the lack of documentation and support must be. Our team is committed to resolving this—please contact us directly so we can assist you promptly! - Kevin & Tydal Team
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