TYDAL Product Reviews App
TYDAL Reviews – Collect photo reviews and ratings
Rating
5.0
feedback
3,799
chart
#391
All reviews
Rating Breakdown
Review RSS Feed
May 18, 2024
Yeah I know it's free, has great UI, 24/7 live chat, and everything looks good at the surface level, but when we tried to dive deeper, many, many, many bugs there: - The review req email was not sent even after 72 hours - Lack of information on their back-end: there's no information on whether our CSV was imported successfully or not, what "import orders" are, etc - Preview that does not display the actual condition and so on and so on... It feels buggy and unreliable. I think this is their (Tydal & Rivo) style of operating their business: releasing a new buggy feature and hoping their users give feedback instead of otherwise. And yes, definitely, that's not our style, so it won't match.
Dec. 12, 2023
Hi there! This is Lea from Rivo! Thank you for your feedback. We'd like to make this right and offer additional support. Please feel free to reply to our chat thread or reach out to me directly at [email protected] we'd love to help in any way we can.
June 1, 2023
Once you uninstall, there's no option to contact support to get the review widgets off your site. It's still on my site and driving me batty becuase I can't find a way to remove it.
Hey Amanda Byrd Books team! I'm so sorry about the trouble here. Looks like some wires got crossed, I sent you an email to take a closer look into this! Talk soon, James
April 5, 2023
The email collection never worked properly. I granted access to my website for them to fix it, but despite sending regular emails asking how it's going, nothing is fixed. I've been waiting for 3 weeks for it to be fixed now, but I can't wait anymore. I'm uninstalling it and using a different service.
Hello, Simple Apothecary Team. Joanna here, Head of Customer Success at Rivo. Upon reviewing your case, it looks like your experience with our app wasn't up to our usual standards, and I apologize for that. I have escalated your issue to our developers and made sure that it is prioritized. I really want to make this right. I'd love to speak with you so I will send you a personal email as well. Hoping we can turn things around. Thank you, Joanna
Jan. 22, 2024
Used to be great however over a month ago emails stopped being sent to my customers. I messaged Rivo but still not fixed Its been over a week with no update as to when it's being sorted. Looking to find a new platform now :(
Thank you for the wonderful review! 🤩 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
May 14, 2024
I have had issues with this app since it was set up. Now the reviews are not uploading on my website. The issues was escalated and was supposedly fixed, but after reviewing my website I have still having the same issue. I tried chatting with support over 4 hours ago but still no reply
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our services and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin
Oct. 13, 2022
Design is awesome.. lot of issues related to published review still not able to view on product page. Most important issue is star rating in not available on Product grid page..
Oct. 2, 2022
after staying up all night trying to use this app, i've come to the conclusion that i will not be able to use it because i havent been able to import my reviews from a previous app. cs was not ble to help me because they couldnt under stand that the csv file i was trying to save to my mac wasnt actually saving what i input. i wasnt receiving any errors when saving either. cs just kept telling me to make sure i was inputting the product id correctly which i was. since i wasnt able to get the proper solution, i will continue to use the helpful crowd reviews app instead, since the only reason i tried out this app was to utilize the "upload media" feature for customers. i didnt realize the helpful crowd reviews app also offered the same feature.