TYDAL Product Reviews

Aug. 16, 2025

Aug. 15, 2025

the workflows does not work, there is no integration with shopify, there is no documentation and customer support doesn't know how to fix anything.

Aug. 2, 2025

I tried to manually upload our previous reviews to the site through the app, and it is an absolute disaster. Their template for us to fill in the information has incorrect heading as per the AI agent. Then I spent over 20 minutes with the AI agent and still couldn't resolve the issue. Then the AI Agent informed me there is no other support they can offer, so I am at a dead end.

July 31, 2025

I installed the app, and it wouldn't send out emails. Its now been 3 weeks since i lodged an enquiry and despite multiple follow-ups, nothing has been done. Ive also been blocked from contacting their live chat support. I noticed another reviewer complaining about being blocked aswell. I would be fine to revise this review, if they fix the app

July 25, 2025

This app is really not good. Lots of glitches and is just very amateur design. They say you can link reviews to Google. That is false. When I asked for help trying to rectify the issue as a google rep contacted me to let me know a simple code change needed to make the reviews show on google... They block me from being able to message them and then stop responding to emails. Not good when a business blocks and ignores you for asking for simple help.

July 15, 2025

Is literally called TYDAL Subscriptions, but when I try to set up subscription theres nothing in the app about it at all, it's just reviews.

July 26, 2025

It's too early to tell how I feel about the app. But the first impressions are good. Customer support was very helpful. Follow up, after having the app for a few months I have to change this from a 5 star to a 1 star. The app was set up on my end but it would never send out any review requests to my customers. I reached out to customer support and they told me that they would escalate the issue in order to get it resolved. Well that never happened. I even sent a follow up request to see about any updates regarding the issue after waiting for a few days. I never got any response back and it has been a week since my last follow up message. I won't be using this again.

Feb. 18, 2025

When I first saw the app, I liked it a lot. I took the time to fully set it up, but when it came to importing the reviews I had, the problems started. Out of 23 reviews, only 3 or 4 would upload. I followed all the steps, checked the emails, the product codes, etc., but the issue persisted. My last option was to contact the online support team, but my experience wasn’t the best. They took too long to respond, and at one point, they just stopped replying. Later, someone else wrote to me, supposedly taking over from their colleague. Guys, the minimum you should do is let customers know if another person will be handling the case or if the wait time will be longer. Not everyone has time to spare, and many of us use our sleeping hours to work.

Feb. 15, 2025

Very glitchy - when you remove the app it leaves pieces of code all over the place - for example having deleted the app I now cannot remove the blank 5 star ratings underneath all of my products. I also cannot seem to get onto their support team without reinstalling the app. Absolutely stupid and incredibly disruptive.

Feb. 26, 2025

COMPLETE AND UTTER RUBBISH! I had it installed and fully set up since mid-December (Now End of Feb 2025 I'm rewriting this). It turns out, after all the sales were made and all were confirmed on their system, that NOT A SINGLE EMAIL REQUEST WAS SENT OUT!!! So this application does nothing! Not even the one thing they say it does! Don't waste your time on this and lose out on reviews because this rubbish doesn't work at all! Honestly waste of time!

May 31, 2025

Further update: unfortunately, I've had to change my rating from 5 star to just 1 star. Since I started using the app, it has not collected a single review from my customers. I've now been waiting 5 months for the issue to be fixed. Each time I ask for an update, I'm told they're working on it. Extremely frustrating given that collecting reviews is the basic function of the app. ---------------------- Just a follow up to my earlier review, as I've now been using the app for a few weeks. I had issues importing reviews using excel csv and Jamie was very patient with me and extremely helpful. It's now working perfectly (using google docs instead of excel) and I couldn't be happier. Thank you :) ---------------------- A great app, very easy to set up with excellent guides. It's aesthetically pleasing (many other review apps I tried, looked awful and spammy on my website). I got in touch with the developers as I was hoping to make some tweaks to how the reviews are displayed on my site to remove a few elements. Adrian replied very quickly and could not have been more helpful. I'm very pleased with both the support and how the app looks. Thank you!

Dec. 15, 2024

tHE APP IS NOT CURRENTLY WORKING!

Nov. 19, 2024

Be careful about the import. The template if formatted wrong. I did a lot of work to just have it not WORK. Annoyed! Its free so I guess I should not complain. You get what you pay for.

Jan. 26, 2025

Terrible customer experience. App wasn't sending review requests from Day 1 of going live with our new Shopify store. Tech support not able to provide any clarity on the issue or resolve the problem. Had to uninstall and seek an alternative review app.

Nov. 10, 2024

App wouldn't send review requests, so it never collected reviews. Customer support said they needed to be given access to my store in order to help--apparently they can't see what their app is doing on their end. I declined and was sent to another customer support team. In the end, I just deleted the app and switched to a better app for collecting reviews.

Jan. 14, 2025

Pretty useless app, i think most of the 5 stars are because of their prompt support initially when setting up the app. The problem i faced when i installed and setup the app was that even before the shipment has reached the customers' address, it started to send emails requesting for reviews in spite of the settings showing that a review email will be sent after 7 days of delivery. I immediately raised a concern over their chat support, but i have received no replies to that as yet! Pretty disappointing.

Sept. 2, 2024

TLDR: Awful app, Had a horrific time with the support staff in the end had to uninstall this app and move to a different review service that we are beyond satisfied with. Installed this app, didn't look too bad, had a alright feature set for the price, shortly after installing we noticed that review requests were being sent out immediately despite having set them in the app to send 14 days after dispatch, we flagged this to support and a ticket was opened after months of chasing and asking for a timeline on the resolution we got nothing, not being able to bear the harm being caused, and not receiving any reviews due to the immediate request(Before customers had received their orders) we were left with no choice to remove this app from our store and move over to a different provider that we are extremely happy with. We will not be using this service ever again and I encourage you not to either!

Aug. 7, 2025

App was fine at first, and customer service was quick. However, I've been waiting over a month for assistance on an import issue and had no response, except an argument with an AI bot. Can't integrate with google, very disappointed

Feb. 3, 2024

I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.

Sept. 19, 2023

Product was not working properly, as the status of my reviews were not properly showing. They would not give a timeline for a fix, and their communication with me was spotty and they would go radio silent for long periods of time. I did not get the sense that they cared about my business at all. Issue was never resolved.