All reviews

Rating Breakdown

  • 5
    96% (2,161 ratings)
  • 4
    3% (60 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (8 ratings)
  • 1
    1% (22 ratings)

Reviews with Text

  • 92% (2,068)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 10, 2022

This is adding value to my shop besides Pete has been very helpful to explain how it works so I highly recommend this application to everyone.

Using app

About 16 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're so happy that our app has provided value to you and your store! Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 Best wishes, Kevin

5 / 5 Share

Dec. 10, 2022

I recently had an excellent experience with the customer service team at Rivo . They were very helpful, friendly, and professional in addressing my questions and concerns. The customer service representative I spoke with was knowledgeable and able to provide me with clear and concise answers to all of my questions. They were also very patient and understanding, and they took the time to make sure I was satisfied with their response. In addition, the customer service team was able to resolve my issue quickly and efficiently. They provided me with a solution that exceeded my expectations, and I was very impressed with the level of service and support they provided. Overall, I am extremely satisfied with the customer service I received from Rivo. I would highly recommend their services to anyone looking for high-quality and professional customer support.

Store

QETELLO

Using app

25 minutes

Total reviews

1

Average rating

5.0

Developer Reply

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and for sharing positive words about us. If any questions come up or if we can help along the way, please don't hesitate to let us know. 🙌 All the best, Kevin

5 / 5 Share

Dec. 9, 2022

User friendly, and impeccable customer service! Abbie was an absolute wonder to work with. Completed all my request.

Using app

18 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate the 5-Star review! These reviews make our day here. 😊 Thanks, Kevin

5 / 5 Share

Dec. 9, 2022

Yaci was hands down the most helpful rep that I have encountered since creating my store. Her feedback was helpful, relevant and needed! She helped me beyond what I asked her for and I am so grateful!

Using app

42 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you like our support! Your review means the world to us, and we are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

5 / 5 Share

Dec. 9, 2022

Jel from Rivo is the best! Super profesional and helpful . Love it and great app! I searched for a long time for this kind of app.

Using app

35 minutes

Total reviews

3

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Feb. 2, 2024

Thank you so much for your support. The team were very attentive and helped to solve my query. 100% recommend.

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

We're so excited that you are enjoying our app! 🤩 Your praise in your 5-Star review is very much appreciated! Thanks, Kevin

5 / 5 Share

Dec. 7, 2022

Réponse très rapide et sympathique, je recommande, je dois juste prendre en main l'application qui m'a l'air facile d'utilisation

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Tu es tellement incroyable! 🎉Merci beaucoup pour l'avis positif et pour nous avoir recommandés à la communauté Shopify ! Si jamais vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous ! Bravo, Kévin

5 / 5 Share

Jan. 14, 2024

Rivo is amazing and their customer service is even better. Jel and Arianne helped me with everything I needed and more! Thank you so much for an awesome app and awesome help!

Store

Miakoda

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Dec. 5, 2022

Installed the app and spoke with Abbie on chat. Was super helpful and amazing service! Quick response time and helped me with what I needed. Very friendly and personable!

Store

LAMRCHE

Using app

14 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

5 / 5 Share

Nov. 30, 2022

Abbie was a huge help. My question was quickly answered. She went above and beyond and added some extra features for me.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. 😊 Much appreciated, Kevin

5 / 5 Share

Nov. 30, 2022

The app works really well. Great customer service, very nice and kind people. They are willing to help and are very supportive. Highly recommend this app!! Paul helped very well, was very supportive and his recommendations were excellent.

Using app

13 minutes

Total reviews

4

Average rating

4.5

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Nov. 30, 2022

Arianne is amazing! She helped me solve my issues within 5 minutes and suggested some needed changes!! Amazing!

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

5 / 5 Share

Nov. 30, 2022

I enjoy my whole experience. It was fast and easy, and the person I chatted with was fast with responding and even giving me additional help.

Using app

24 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed! 🎉 Cheers, Kevin

5 / 5 Share

Nov. 30, 2022

Rivo app was super easy to set up and the support was just OUTSTANDING, Arianne was so great and easygoing. Looking forward to using it

Using app

About 5 hours

Total reviews

4

Average rating

3.5

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Nov. 30, 2022

So helpful and fixed the problem I couldn't do, great support team, would definitely recommend this app

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟 Cheers, Kevin

5 / 5 Share

Nov. 30, 2022

Paul helped me with a few minor issues I had. Great service and quick response. Thanks for all your help from Muscle Car Gifts

Using app

29 days

Total reviews

3

Average rating

5.0

Developer Reply

What a wonderful review! 😊 Thank you so much for the great feedback, and we are here for you anytime. Much appreciated, Kevin

5 / 5 Share

Nov. 29, 2022

Abbie helped me out again and she provide the best customer service ever!!! app definitely easy to use and with many useful features, probably on of the best apps on the Shopify store! thank you so much for replying me so fast and assisting me in the best way possible!

Using app

39 minutes

Total reviews

5

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Nov. 27, 2022

Had the pleasure of working with Yaci who was able to assist me with uploading reviews. She was prompt, professional and great to work with. Looking forward to utilizing the app!

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

5 / 5 Share

Nov. 27, 2022

Yaci is of great help! I'm really stunned by her support. She goes beyond what's required whenever she could to provide help and support. Thumbs up :)

Using app

About 20 hours

Total reviews

8

Average rating

5.0

Developer Reply

We're so glad that you are happy with our customer support. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Nov. 27, 2022

Absolutely brilliant! we use the pop-up app from Rivo and that's great to! brilliant customer service really makes you feel in safe hands!

Using app

33 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Wonderful! We're so excited that you like our app and services! Your praise in your 5-Star review is very much appreciated! 🙌 Cheers, Kevin