TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#8,893
All reviews
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May 21, 2024
Thanks for giving us a try! We're constantly working to enhance the app. Let us know if there's anything specific you'd like to see improved. - Kevin & TYDAL Team
May 13, 2024
The functionality of the app is not flawless, but Sam with customer service was so quick and helpful! I heard from her very quickly and she made some suggestions to try. Right now the app is working just fine, but I will know what to do if something comes up again.
Thanks for your feedback! We're glad we could assist you promptly. Your experience helps us improve. If you need further assistance, we're here for you! - Kevin & TYDAL Team
March 18, 2024
App does everything I need it to do. Only frustration is my shopify theme background is black and the preview on the app shows white so I have to do everything the opposite colors for the words/items that are on my website (like the words "Based on 10 reviews" and the rating number above the stars. etc.) which is a pain to go back and forth refreshing the site to see if everything is showing correctly. Wish they had an option to change the preview colors as well for this problem.
Thanks for your feedback! We hear you on the color preview issue and will explore adding more customization options. Appreciate your patience and suggestions! - Kevin & TYDAL Team
Jan. 7, 2024
Jel was very helpful and responded very quickly.
Thanks for your feedback! We're glad our support team was helpful. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Lea & Rivo Team
Nov. 14, 2023
great service so far just installed still checking out features. overall great apps for your store easy to operate..
Thanks for the feedback! We're happy to hear you're enjoying our app. Let us know if there's anything we can do to improve your experience. - Lea & Rivo Team
Oct. 16, 2023
Pete deserves a raise
Thank you so much! Your kind words made our day. Please let us know if there's anything we can do to improve your experience. - Lea & Rivo Team
Sept. 5, 2023
super fast customer service, Abbie was incredibly helpful, even suggesting a few other things to help my store look good. really appreciated the help
Thank you so much for the review! So glad that you had a great experience with us. If there's anything we can do to improve your experience, please feel free to reach out! We're here to help. - Lea & Rivo Team
July 7, 2023
Very helpful and efficient.
Thank you for your time to leave a review! We strive to provide the best customer experience possible, and we are always here to help you further. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to our support team. - Lea & Rivo Team
June 7, 2023
The customer service is good and on point. I am about to learn how to use the app and request my first review but so far so good
Thanks for your feedback! We're glad to hear you're satisfied with our customer service. We're here to help you every step of the way to make sure you have the best experience possible! Let us know if there's anything we can do to make your experience even better. Cheers! - Lea, Rivo Support Manager
April 22, 2023
I would recommend this app and the customer service was great. I was helped super fast. I am enjoying the app.
Hey there, Mariela! This is Lea, Support Manager at Rivo, and I wanted to thank you for taking the time to leave us a review and share your feedback. I was wondering if there's anything we can do to make your experience even better? We really appreciate your input, so don't hesitate to let us know! Have a great day! 😊
April 13, 2023
Génial , très bien services clients et communication je vous remercier Rivo pour votre soutien, merci beaucoup .
Merci beaucoup pour l'avis ! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous pouvons améliorer votre expérience avec l'application. Écrivez-nous à tout moment. Cordialement, Kévin
March 4, 2023
I would have to say that customer service is phenomenal, I've always gotten excellent help with getting things set up and making changes. I would say that the only thing that it is lacking is customization. I switched to Rivo because I have the rewards app and wanted to make earning reviews more streamlined, but I'm giving up a fully customizable app to do so. It's a very on/off app and doesn't have a lot of granular modifications as far as style and integration (limiting methods of review, customizing email, customer/product limiters, etc.). I would recommend this app, but you get very basic features, so if that's all you need, then it will fill your needs.
Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you've had a phenomenal experience with our customer service and appreciate your feedback on our app's customization options. While we aim to provide a streamlined and user-friendly app, we understand that some users may require more granular modifications. We're constantly working to improve our features and will definitely take your feedback into consideration as we continue to develop and enhance our platform. Thank you for recommending Rivo, and please don't hesitate to reach out if you have any further suggestions or feedback. Best regards, Kevin
Feb. 13, 2023
Arianne was awesome! She answered my questions and sent me the info I needed! Just launching my online shop and this is exactly what I was looking for to provide reviews.
We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Are there any areas you think we could improve upon to receive a higher rating in the future? Please let us know, and we would be happy to accommodate. All the best, Kevin
Feb. 9, 2023
The app is good, the method of uploading a csv file was a bit tricky for me as the format for product id and date seems to change on its own once uploaded. tried spreadsheet and it worked. Th reason i came here to review is the sweet customer service staff. PETE was a great help to me abt using the app and plus he also went an extra mile and provided me with great suggestions for my store. Thanks pete!!
Oct. 24, 2022
Pete was a good assistant he helped me very much. I love this app! I'm testing this app for a while, but so far I'm very amazed!
Hey, MD Case team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best wishes, Kevin
Oct. 17, 2022
Je viens d’installer l'app, je ne peix pas encore dire si elle me convient. En tout cas l'assistante Arianne, était super.
Hé, l'équipe officielle du skateshop ! 👋 Il suffit de vérifier pour voir comment vous aimez l'application jusqu'à présent. Notre objectif est que vous et tous nos marchands viviez une expérience 5 étoiles, donc toutes les pensées, suggestions, questions ou préoccupations seraient géniales ! 😊 N'hésitez pas à nous envoyer un message. Notre équipe se fera un plaisir de vous aider ! Cordialement, Kévin
Oct. 9, 2022
I'm still just getting started with everything and will have to see how it goes but I have to say support was quick and very nice. She is really good at helping with anything you need.
Hey, DRAGON FOXX team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best regards, Kevin
Sept. 21, 2022
Great app and nice support from Alex at RIVO. Quickly answered my questions and assisted in perfecting the look and feel.
We're excited that you are loving our app and services so far! Please let us know how we could have made your experience 5-Stars, and we would be happy to accommodate! All the best, Kevin
April 3, 2022
I just downloaded the app and had some issues with initial setup, but support was great and that helped me a lot. However, the app doesn't have 2 features that are very important to me (a way to customize colors in the review request emails, plus a way to stop those emails from sending to my wholesale customers who already get a review request on the platform where they purchase from me wholesale), so I ended up deleting the app.