TYDAL Product Reviews App
TYDAL Reviews – Collect photo reviews and ratings
Rating
5.0
feedback
3,786
chart
#382
All reviews
Rating Breakdown
Review RSS Feed
March 30, 2024
good working and 24/7 avaliable
Thanks for the feedback! We're here for you 24/7 and excited to see how you'll love it even more with time. 😊 - Kevin & TYDAL Team
March 18, 2024
App does everything I need it to do. Only frustration is my shopify theme background is black and the preview on the app shows white so I have to do everything the opposite colors for the words/items that are on my website (like the words "Based on 10 reviews" and the rating number above the stars. etc.) which is a pain to go back and forth refreshing the site to see if everything is showing correctly. Wish they had an option to change the preview colors as well for this problem.
Thanks for your feedback! We hear you on the color preview issue and will explore adding more customization options. Appreciate your patience and suggestions! - Kevin & TYDAL Team
Feb. 1, 2024
very good app
Thanks for taking the time to leave feedback! If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Kevin & Rivo Team
Jan. 12, 2024
the servise is better
Thanks for taking the time to leave feedback! If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Kevin & Rivo Team
Jan. 7, 2024
Jel was very helpful and responded very quickly.
Thanks for your feedback! We're glad our support team was helpful. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Lea & Rivo Team
Nov. 14, 2023
great service so far just installed still checking out features. overall great apps for your store easy to operate..
Thanks for the feedback! We're happy to hear you're enjoying our app. Let us know if there's anything we can do to improve your experience. - Lea & Rivo Team
Oct. 16, 2023
Pete deserves a raise
Thank you so much! Your kind words made our day. Please let us know if there's anything we can do to improve your experience. - Lea & Rivo Team
Oct. 12, 2023
I only gave it 4 stars, due to only being on the app so far for 5 minutes, so I'm unable to really judge on how the app is at the moment. I can say; I don't have any negative thoughts. So far. Mica was really good in assisting me via chat however.
Thanks for the feedback! We're glad our support team was able to help. As you continue using the app, feel free to share more thoughts. We value your opinion! - Lea & Rivo Team
Oct. 1, 2023
The Rivo Review App is a game-changer for anyone who frequently relies on product reviews before making a purchase. This nifty little app simplifies the process of finding and sharing reviews, making it a must-have tool for savvy shoppers and review enthusiasts alike.
Thank you so much for your kind words about our app! We're thrilled to hear that it's been a game-changer for you. Is there anything we can do to improve your experience further? Let us know! - Lea & Rivo Team
Sept. 12, 2023
Thank you for the review! Let us know if there's anything else we can do to improve your experience! - Lea & Rivo Team
Sept. 5, 2023
super fast customer service, Abbie was incredibly helpful, even suggesting a few other things to help my store look good. really appreciated the help
Thank you so much for the review! So glad that you had a great experience with us. If there's anything we can do to improve your experience, please feel free to reach out! We're here to help. - Lea & Rivo Team
July 7, 2023
Very helpful and efficient.
Thank you for your time to leave a review! We strive to provide the best customer experience possible, and we are always here to help you further. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to our support team. - Lea & Rivo Team
July 4, 2023
seems to be what i need for now, i have not been able to fully test the app so far but for now it looks just fine.
Thank you for sharing your thoughts! We're always striving to enhance the app and provide the best user experience possible. We're all ears and eager to help! ❤️ - Lea & Rivo Team
June 7, 2023
The customer service is good and on point. I am about to learn how to use the app and request my first review but so far so good
Thanks for your feedback! We're glad to hear you're satisfied with our customer service. We're here to help you every step of the way to make sure you have the best experience possible! Let us know if there's anything we can do to make your experience even better. Cheers! - Lea, Rivo Support Manager
June 1, 2023
Once you uninstall the app, It just leaves their reviews there causing your site not to be usable for a day or 2 cause customers will see 2 reviews on your page one that you want and one from this supplier. Issue was sorted promptly with Lea her service was exceptional!!!
Hi Santic, Lea here from Rivo! Thank you for letting us know and so sorry for the trouble with leftover code. I've sent you an email to reach out and get to the bottom of this issue. Feel free to contact me back anytime at [email protected]. Regards, Lea
May 18, 2023
Very easy to use and understand for a new user. Guidance and help is readily available. I was assisted by MICA who was quick to give assistance when needed, she even managed to give me some tips regarding my store. Very thankful to Rivo and MICA. Thank you.
Thank you for sharing your experience with us, we appreciate your kind words! We're glad that Mica was able to assist and provide you with valuable tips. If there's anything else we can do to improve your experience with the app and our support team, please don't hesitate to reach out. We're always here to help! - Lea, Rivo Support Manager
May 15, 2023
It's nice but could be great if we can transfer reviews from Etsy store. That will help a lot too...
Hi Alice! Thank you for your feedback! We do have an option to import reviews from other platform. We'd be more than happy to lend a hand. I've reached out to you to get everything sorted out. Our aim is to make things right for you and provide the best possible support. Looking forward to speaking soon! Cheers! - Lea, Rivo Support Manager
April 22, 2023
I would recommend this app and the customer service was great. I was helped super fast. I am enjoying the app.
Hey there, Mariela! This is Lea, Support Manager at Rivo, and I wanted to thank you for taking the time to leave us a review and share your feedback. I was wondering if there's anything we can do to make your experience even better? We really appreciate your input, so don't hesitate to let us know! Have a great day! 😊