TYDAL Product Reviews App
TYDAL Reviews – Collect photo reviews and ratings
Rating
5.0
feedback
3,786
chart
#382
All reviews
Rating Breakdown
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April 20, 2023
the customer care was so much good and insane . and review widgets are simple and easy i love it .
Thank you for sharing your review and feedback with us. We'd love to know how we can make your experience even better. Feel free to share your thoughts with us! - Lea, Rivo Support Manager
April 13, 2023
Génial , très bien services clients et communication je vous remercier Rivo pour votre soutien, merci beaucoup .
Merci beaucoup pour l'avis ! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous pouvons améliorer votre expérience avec l'application. Écrivez-nous à tout moment. Cordialement, Kévin
March 22, 2023
This app is great, they make it super easy for small businesses and people starting out. The live chat is 5 stars, they provided me with alot of general shopify tips and tricks i didnt know!
Thank you for your positive feedback about our app and services. We're always looking for ways to improve and provide our customers with the best possible experience. May I kindly ask what we could have done better to earn a 5-star rating from you? Your feedback is important to us, and we appreciate any suggestions you may have to help us improve our app and services. Thank you for taking the time to share your thoughts with us. Best regards, Kevin
March 4, 2023
I would have to say that customer service is phenomenal, I've always gotten excellent help with getting things set up and making changes. I would say that the only thing that it is lacking is customization. I switched to Rivo because I have the rewards app and wanted to make earning reviews more streamlined, but I'm giving up a fully customizable app to do so. It's a very on/off app and doesn't have a lot of granular modifications as far as style and integration (limiting methods of review, customizing email, customer/product limiters, etc.). I would recommend this app, but you get very basic features, so if that's all you need, then it will fill your needs.
Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you've had a phenomenal experience with our customer service and appreciate your feedback on our app's customization options. While we aim to provide a streamlined and user-friendly app, we understand that some users may require more granular modifications. We're constantly working to improve our features and will definitely take your feedback into consideration as we continue to develop and enhance our platform. Thank you for recommending Rivo, and please don't hesitate to reach out if you have any further suggestions or feedback. Best regards, Kevin
Feb. 22, 2023
Bonjour, bien pour le moment, je découvre l'application, service impeccable au niveau du chat aujourd'hui.
Merci beaucoup d'avoir utilisé notre application et d'avoir laissé un avis ! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous aurions pu faire de votre expérience un 5 étoiles. Écrivez-nous à tout moment. Cordialement, Kévin
Feb. 13, 2023
Arianne was awesome! She answered my questions and sent me the info I needed! Just launching my online shop and this is exactly what I was looking for to provide reviews.
We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Are there any areas you think we could improve upon to receive a higher rating in the future? Please let us know, and we would be happy to accommodate. All the best, Kevin
Feb. 9, 2023
The app is good, the method of uploading a csv file was a bit tricky for me as the format for product id and date seems to change on its own once uploaded. tried spreadsheet and it worked. Th reason i came here to review is the sweet customer service staff. PETE was a great help to me abt using the app and plus he also went an extra mile and provided me with great suggestions for my store. Thanks pete!!
Dec. 20, 2022
Customer Service is Excellent & Easy Installation. Will give four start because I have just installed it so I can not say much about performance. Will review again after using for a while
Hi Bodycreativity Products team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best wishes, Kevin
Dec. 18, 2022
Good service, also offers extra help unrelated to the actual app. Very good overall, would recommend.
Thanks so much for the review! 🙂 Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime. Best regards, Kevin
Dec. 4, 2022
Lance did a very good job at answering all the questions I had about how to edit the review widgets and he also told me about the favicon which was such a good suggestion! The app should add a feature to reply back to reviews that way the brand can engage more with its customers.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. If there's anything else you would like to add, just let us know. 🙂 Thanks, Kevin
Oct. 24, 2022
Pete was a good assistant he helped me very much. I love this app! I'm testing this app for a while, but so far I'm very amazed!
Hey, MD Case team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best wishes, Kevin
Oct. 17, 2022
Je viens d’installer l'app, je ne peix pas encore dire si elle me convient. En tout cas l'assistante Arianne, était super.
Hé, l'équipe officielle du skateshop ! 👋 Il suffit de vérifier pour voir comment vous aimez l'application jusqu'à présent. Notre objectif est que vous et tous nos marchands viviez une expérience 5 étoiles, donc toutes les pensées, suggestions, questions ou préoccupations seraient géniales ! 😊 N'hésitez pas à nous envoyer un message. Notre équipe se fera un plaisir de vous aider ! Cordialement, Kévin
Oct. 10, 2022
I am about to start using the app, Arianne from the customer service helped me with some initial set up. Extremely fast and friendly
Hey, La fabbrica del giocattolo team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best regards, Kevin
Oct. 9, 2022
I'm still just getting started with everything and will have to see how it goes but I have to say support was quick and very nice. She is really good at helping with anything you need.
Hey, DRAGON FOXX team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best regards, Kevin
Sept. 21, 2022
Great app and nice support from Alex at RIVO. Quickly answered my questions and assisted in perfecting the look and feel.
We're excited that you are loving our app and services so far! Please let us know how we could have made your experience 5-Stars, and we would be happy to accommodate! All the best, Kevin
Aug. 8, 2022
Molto utile e veloce da usare ,inoltre è fornita da un' ottimo servizio di Custom Care . Per essere gratuita svolge le sue funzioni in maniera adeguata
La tua recensione significa il mondo per noi! 🙌 Se hai dei feedback che avrebbero reso la tua esperienza più straordinaria per farci ottenere una recensione a 5 stelle, non esitare a contattarci. Ciao, Kevin
July 19, 2022
I have just started using the app and am still in the design and learning phase. I do love all the options and looking forward to using them. I have to say that the customer has been the ABSOLUTE BEST in comparison to the other apps I use. Lance, has helped me so much today and I really appreciate it! keep up the good work. thank you
Hey, Freshly Plum team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
June 16, 2022
La aplicación es CASI perfecta. Sólo le falta que se pueda hacer multilingüe en la UI. El soporte técnico es realmente ESTELAR, world class.
¡Gracias por tomarse el tiempo de su día para dejarnos una evaluación! Me complace decir que tenemos más funciones en camino muy pronto, ¡y sus sugerencias son excelentes! Los envié a nuestro equipo de desarrollo, pero si tiene detalles adicionales que le gustaría incluir, háganoslo saber en cualquier momento. 🍻 Saludos, Kevin
April 13, 2022
I use this app for customer to rate my service and also share my product just to showcase my store trustworthiness and competency. Its easy and user friendly
Hey Premium Hair Bar! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer? Feel free to let us know via chat and we would be happy to assist. Much appreciated, Kevin
April 3, 2022
I just downloaded the app and had some issues with initial setup, but support was great and that helped me a lot. However, the app doesn't have 2 features that are very important to me (a way to customize colors in the review request emails, plus a way to stop those emails from sending to my wholesale customers who already get a review request on the platform where they purchase from me wholesale), so I ended up deleting the app.