TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#10,201
All reviews
Review RSS Feed
Aug. 16, 2023
great assistance !! even had free options
Thanks for the kind words! 😊 We're thrilled to hear that we provided great assistance to you. We really appreciate your feedback! - Lea & Rivo Team
Aug. 15, 2023
Unable to give full review of app but can provide review of support I received via chat. I connected with Paul on Support Team for assistance with a question. He provided lots of helpful information and provided suggestions to make things better. Extremely satisfied with support provided by Paul.
Thank you for sharing your experience with us! 😊 So glad our team could assist you well and provide helpful suggestions. 🙌 We appreciate your kind words; they mean a lot to us. - Lea & Rivo Team
Aug. 15, 2023
Very responsive and helpful customer service. They helped me with my issue and also with a few other things to help improve my store.
So glad to hear you had a great experience with our support team! We always aim to be responsive and helpful. If there's anything else you need, feel free to reach out! Thank you for your kind feedback! - Lea & Rivo Team
Aug. 14, 2023
Pete was amazing from the onset. He was really helpful, friendly, and supportive in helping me getting set up and ready to roll. I'm really pleased with the service and with the product. Their UI is VERY nice. Much better than Judge.me. Now that I've switched I likely won't be going back.
Thank you so much for the kind words! It's great to hear that our team made your experience awesome. 🙌 We're thrilled that you're pleased with our support and app. Let us know if there's anything else we can do for you! - Lea & Rivo Team
Aug. 12, 2023
AMAZING customer service! They really go out of their way to help you in any way they can with not only their app but Shopify as a whole. Easy to use set up and interface and it all looks very good and professional. Definitely consider downloading this app for your reviews on your site.
Thank you so much for the kind words! We're thrilled that our team was helpful. We strive to go the extra mile for our customers. We're glad you loved the app and grateful for your recommendation! - Lea & Rivo Team
Aug. 12, 2023
super helpful customer service staff who helped me to set up the review stars on my site. She spent lots of time on my site, helping me configure and set up for almost an hour. Really appreciate the amount of attention and time she was willing to support me with.
So glad to hear that our team was super helpful in getting the app set up on your site. We truly value your satisfaction. Thank you for sharing your experience with us! - Lea & Rivo Team
March 10, 2024
really helpful on the chat feature and was able to help me import reviews from another store. Quick to respond. app is east to use and install on the website
Thanks for the awesome review! We're glad to hear that our app was easy to use. We appreciate your kind words and Our team is always here to assist you. - Lea & Rivo Team
Aug. 8, 2023
I want to take a moment to express my gratitude for the outstanding assistance I received from Abbie. Her help was not only incredibly valuable but also delivered with a level of excellence that exceeded my expectations. Thank you!
Thank you for your kind words! 😊 It's awesome to hear that our assistance exceeded your expectations. Thanks for taking the time to share your experience! - Lea & Rivo Team
Aug. 8, 2023
Pete was incredibly prompt and helpful. Answered every question I had and more in the blink of an eye!
Thanks a ton for your kind words! It was our pleasure to help answer your questions and go the extra mile for you. Let us know if there's anything else we can assist you with! - Lea & Rivo Team
Aug. 3, 2023
Responsive, helpful, and informative! Jel was quick to help with my immediate needs and then offered additional solutions to help improve my store and its features!
Thanks for your awesome review! 😊 We're delighted to hear that our team was able to assist you with useful solutions for improving your store. Your satisfaction means the world to us! Let us know if you need any more help in the future. 👍 - Lea & Rivo Team
Aug. 2, 2023
Jel was really great to work with! All my questions were answered and I know have it running on my site. The app is straightforward and you can customize to your shop's branding!
Thank you so much for your awesome feedback! We're delighted that we could answer your questions and help you get your app up and running on your site. Enjoy using the app! If you need anything else, We're here to assist! - Lea & Rivo Team
Aug. 1, 2023
This app is very user friendly, and the customer support is extremely helpful I was able to update colors and text on my store, Abbie went above and beyond to help. I would definitely recommend anyone looking for a reviews app to download this one. I'm extremely happy with the results on my website.
Thanks for sharing your experience with our app! 😄 We're thrilled to hear that you found our app to be user-friendly and that our support team was able to assist. We truly appreciate your recommendation. - Lea & Rivo Team
Aug. 1, 2023
Working with Rivo and their customer service team has been a breath of fresh air. The app works well and does what we need it to do while being user friendly. Rivo customer service is quick to respond and very helpful. We look forward to seeing how the Rivo apps work for us long term, but so far we're really happy them.
Thanks for your awesome review! 😊 We always strive to be prompt and helpful, it's great to know we're hitting the mark. We can't wait to continue supporting you and ensuring that we exceed your long-term expectations! - Lea & Rivo Team
July 31, 2023
it was a pleasure speaking with Paul he give me a full understanding of Rivo and helps me to understand more of what I can do for my store Fashion Frenzy thank you.
We're thrilled to hear you had a great experience with us! It means a lot to us! Our team is always ready to assist whenever you need it. Feel free to reach out anytime.👍 - Lea & Rivo Team
July 30, 2023
Great customer service and very quick to respond. Paul was a great help and very kind! Not used to app yet but it’s been easy to set up.
Thanks a ton for the awesome feedback! We're thrilled you had a great experience with our team. 🙌🏼 We're here to make your app journey super easy, so if you need any more help, feel free to reach out anytime! - Lea & Rivo Team
July 30, 2023
Excellent! The representative on chat was extremely helpful and efficient! Was able to answer all questions!
Thank you so much for the awesome review! We're thrilled to hear that our support team was helpful in answering all your questions. 🙌 Your kind words made our day! - Lea & Rivo Team
July 29, 2023
Jel was amazing. Not only does she reply immediately but she also gave me a tip to have a more polished looking website. Thank you for everything Jel.
Thank you so much for the awesome feedback! 😊 It means the world to us! We're thrilled that we could help, and we're always here to assist. Cheers! 🙌 - Lea & Rivo Team
July 27, 2023
This app is one of the best apps out there, simple to setup and customer service was top notch, Abbie helped navigate through the app, she's such a darling!!
We're thrilled to hear that you love our app! 🎉 We strive to make setup a breeze and provide excellent customer service. Thanks for your kind words! 🙏 - Lea & Rivo Team
July 26, 2023
Paul was so super helpful and answered all my questions. This app will be so useful and I have to say the customer service is excellent!!! As a small business owner, having a great product review app is so useful to my business. Thank you so much, Paul!!! Amazing customer service!!!! :)
Thank you for your kind words! 😊 We’re thrilled to hear that you found our app useful for your store. It’s customers like you who make our day! Thanks again and we're here to assist you every step of the way. - Lea & Rivo Team
Oct. 30, 2024
Setting up the app was hassle free and both Mica & Sam have really helped me out, at various points, not only with verifying my store, but also with removing 'powered by shopify' from my footer. Sam also reminded me where I could enable the reviews to show (something Shopify had hidden away in a less than obvious place). Excellent service, and the pop up email subscription box is worth getting as well!
Thank you for your amazing feedback! 😊 It means a lot to hear that your experience with our app setup was hassle-free. 🙌 We're glad our team provided great support and we're thrilled you're enjoying the app! Let us know if there's anything else we can do for you! - Lea & Rivo Team