TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#9,067
All reviews
Review RSS Feed
April 26, 2023
Jel was so supportive, kind, and helpful! I am very happy with Rivo's customer service. I am 100% pleased with the app.
Thank you so much for your amazing feedback! We always aim to provide excellent service to our customers. Thanks again for choosing Rivo! - Lea, Rivo Support Manager
April 25, 2023
Great customer support and easy to talk with a representative via chat. Look forward to seeing what else they can help me with.
Thank you so much for your kind words! Glad to hear that our customer support team provided a great experience for you. We're always here to help, feel free to reach out if you need anything else! - Lea, Rivo Support Manager
April 25, 2023
El chat en vivo es bastante rápido y la atención es excelente. Voy a empezar a usar los widgets hasta ahora pero lo que veo por el momento se ve muy bien.
¡Gracias por compartir su experiencia! Nos alegra que haya disfrutado de nuestro chat en vivo y nuestra aplicación. Gracias por elegirnos, no dude en comunicarse si necesita ayuda. 🎉 - Lea, Rivo Support Manager
April 24, 2023
Amazing customer service! Haven't had a chance to review the app yet but I will Asa soon as possible.
Thank you for the kind words! We're glad to hear you had a great experience. Please feel free to reach out anytime - we're here to help! - Lea, Rivo Support Manager
April 24, 2023
The app is easy to use and customer service is extremely helpful! Thank you Arianne for your help today.
Thanks for your positive review! Glad to hear that you found our app easy to use and that our support team was able to help. We appreciate your support and hope to continue providing excellent service! - Lea, Rivo Support Manager
July 3, 2024
The customer representative, Sam, was very helpful with assisting me in navigating the TYDAL App so that I could remove the "powered by TYDAL" from my discount pop-up. Lakisha GOD IT Team
Thank you! We're so glad to provide helpful insights for your store. We're thrilled to hear you had a great experience with Abbie and appreciate your business. - Lea, Rivo Support Manager
April 22, 2023
So far so good. Abbie in support was great. We will see if we can get some reviews to help increase our know, like, trust factor.
Great to hear you had a positive experience with Abbie in support! Getting reviews can definitely boost your credibility and trust with customers. Feel free to reach out anytime if you need help! - Lea, Rivo Support Manager
April 18, 2023
This app seems awesome. I have been trying different apps, and the truth is I returned to Rivo because they have such awesome support. So many apps take days to figure something out. Rivo always seems to help right away. I am so impressed with their service, and their apps. Paul helped me figure things out today and was very helpful. Thanks!
We are delighted to hear that you find our app awesome! We appreciate your kind words and feedback and hope that you continue to enjoy using our app. If you have any further questions or concerns, please do not hesitate to reach out to us. Our support team is always available and happy to assist you. Cheers, Kevin
April 16, 2023
I tried some other Rivo apps and I was pleasantly surprised by them so I decided to switch up my reviews app to a rivo one too. I am also very happy with the customer support, thank you very much for Paul for helping me and for his patience.
Thank you for sharing your positive experience and switching to our reviews app! We're glad to hear that you're enjoying our products and services. Thank you for your business, and please let us know if there's anything else we can do to help. Much appreciated, Kevin
April 14, 2023
abbie help me with everythong, so fast and gentle, im so happy with the costumer service , thank you so much.
Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin
April 14, 2023
Great customer service s/o to Abbie for helping us get our account right! They will go above and beyond to support their customers!
It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin
April 14, 2023
So far so good! The customer service team was SUPER helpful and went way above and beyond to help me out with a couple of issues with my theme code. Reviews look great and auto email system looks great.
We appreciate your business and are grateful that you've chosen our app to help grow your store. If there's anything else we can do to help along the way, please don't hesitate to reach out. Our team will be delighted to assist you. Best wishes, Kevin
April 13, 2023
Unable to give an opinion on the app as it was just installed. The agent was helpful in removing the Rico branding via chat and sharing some other features with me.
We're thrilled to have you on board! Our goal is to make your Shopify experience as smooth and successful as possible, so if there's anything else we can do to help, please let us know. Cheers, Kevin
April 10, 2023
Good experience so far. The app is easy to set up and provides many customization options. Pete from the customer service team was very helpful and quick to answer my questions.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin
April 10, 2023
The support team was awesome - Llana and Paul were amazing and helped us solve each issues we had! Highly Recommend!
Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. Thank you for recommending us and giving us excellent feedback! Much appreciated, Kevin
April 10, 2023
Pete helped me today. What started as a simple branding removal request, turned into a really great experience. Pete was quick, efficient, friendly and even offered a suggestion to improve my sight, I had no idea about. 100% love the Rivo apps I use and this level of service brings it to a whole new level of great. Thank you Pete!!
Thank you for taking the time to write this wonderful review! We are thrilled that we were able to assist you with removing the branding and even went above and beyond by providing a suggestion to improve your sight. We pride ourselves on providing excellent customer service, and we are glad that we were able to meet your expectations. Best regards, Kevin
April 10, 2023
Amazing support! Pete, you are an angel! He helped me even during Easter. He removed the branding of their logo on my store and added my store to their priority server queues.
We are thrilled to hear that we've provided exceptional service and went above and beyond to ensure that your needs were met, even during a holiday period. We take pride in providing our customers with the highest level of support, and it is wonderful to hear that we were able to meet your expectations. We understand that removing branding and adding your store to our priority server queues can make a significant difference to your business, and we are pleased that we could assist you with these requests. Thank you for choosing our services and for sharing your experience with us. All the best, Kevin
April 9, 2023
This app is very good, and the support via chat is very helpful and prompt. I had a good experience with Arianne. Thank you for the quick work and support."
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our services, and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin
April 8, 2023
great customer service. upgraded a lot for me and was super helpful. can't wait to see what this app could be once it's at its best.
We appreciate your support and are excited to continue working towards making our app the best it can be. Our team is dedicated to providing high-quality products and exceptional customer service, and we are committed to continuously improving to meet the needs of our customers. Thank you for choosing our app and for placing your trust in us. Cheers, Kevin
April 7, 2023
Easy to use and the chat assistants are fantastic. I love the option to email out review requests for past orders.
We're delighted that you found our chat assistants helpful and that you appreciate the option to email out review requests for past orders. We always strive to make our platform as user-friendly as possible, so we're glad to hear that it's easy to use. Thanks, Kevin