Route Protection and Tracking
Fuel Growth with Order Protection, Package Tracking & More
Rating
3.3
feedback
336
chart
#3,021
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
63%
-
More than a year
25%
Reviews Summary
The reviews for the Route Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include quick responses from the customer service team, seamless onboarding, and efficient resolution of issues. Users appreciate the shipping protection features and the ease of use of the app. However, negative themes in the reviews include poor customer service, unhelpful support, billing discrepancies, difficulties in filing claims, and lack of transparency. Some users mentioned challenges with getting refunds, unresponsive support teams, and issues with the app affecting customer experience negatively. Overall, the app seems to have a polarizing effect on users, with some finding it beneficial and others experiencing frustration and disappointment.
Highlights
Review RSS Feed
All reviews
March 11, 2026
They raised rates on us and don't cover the order AFTER the order was placed and BEFORE it was processed. Customer called to have protection added on after they completed order, we added it BEFORE the order was processed. Route then would NOT honor the protection after order was damaged. Con artists.
March 5, 2026
Horrible company as soon as they have to cover more than 2 orders they decided they " have to terminate services'. 100 order and 2 needed to be paid out and they end the service with us. I say go with another company for your website
March 3, 2026
We've used Route for over 3 years and just recently tried contacting them as our store had changed domains and got a new theme, and asked for expert help implementing the app again. They proceeded to reach out and refuse to add Route to our store again until we reach 1000 shipped orders a month on a normal basis. Apparently they implemented this in early 2026, cutting off any and all businesses below this number. Go elsewhere. Such a sham.
Feb. 28, 2026
Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.
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