Route Protection and Tracking
Fuel Growth with Order Protection, Package Tracking & More
Rating
3.5
feedback
335
chart
#4,739
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
64%
-
More than a year
23%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include quick responses from the support team, seamless onboarding process, and efficient resolution of issues. However, negative themes include poor customer service, billing discrepancies, lack of transparency, and difficulties in communication. Some users experienced challenges with getting refunds, unresponsive support, and issues with the app's functionality. Overall, while some users found the app beneficial in protecting shipments and improving user experience, others faced significant frustrations and challenges.
Highlights
Review RSS Feed
All reviews
Feb. 13, 2026
Customer service is impossible! It used to be good, but now you can't get anywhere.
Feb. 3, 2026
Jan. 11, 2026
Definitely do not recommend. So much that I had to reinstall the app just to leave the review. Always have to fight with getting the customer taken care of with this app when you have a claim, support is lacking. They did end up paying the claims they owed after it was all said and done with though. There are better apps out there.
Dec. 6, 2025
My store has over 30 + sales for .98 Shopify says its a bot through this app. Hopefully the developers contact me soon. I uninstalled yesterday, but apparently it takes a couple days and my aov is suffering. The app is marking it fraud and returning money, Shopify says I have 2Factor Auth turned on so they can't get to any of my data! I'm so annoyed...
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