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Route Protection and Tracking for Shopify

Route Protection and Tracking

Shipping Insurance & Immersive Order Tracking | Route App

Customer order tracking Upselling and cross-selling Warranties and insurance Barcode scanning Order tracking apps Warranties and insurance apps
Developer
View on App Store

Rating

3.8

feedback

430

Reviews

chart

#2,371

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    6%
  • Less than a year
    48%
  • More than a year
    44%

Reviews Summary

The reviews for the Shopify App show a mix of positive and negative feedback. Positive aspects include the ease of use, quick customer support, cost-effectiveness, and the ability to save money on refunds for lost packages. Customers appreciate the professionalism of the team and the coverage provided by the app. On the other hand, negative reviews highlight issues with customer service, delayed responses, difficulties in filing claims, and dissatisfaction with the overall experience. Some users mentioned problems with payments, lack of communication, and challenges in resolving technical issues. Despite the mixed feedback, the app seems to have a significant impact on saving time and money for businesses.

Highlights

Positive aspects include ease of use, quick customer support, cost-effectiveness, and the ability to save money on refunds for lost packages.
Negative reviews highlight issues with customer service, delayed responses, difficulties in filing claims, and dissatisfaction with the overall experience.
Some users mentioned problems with payments, lack of communication, and challenges in resolving technical issues.
Customers appreciate the professionalism of the team and the coverage provided by the app.
The app seems to have a significant impact on saving time and money for businesses.

Rating Breakdown

  • 5
    69% (298 ratings)
  • 4
    5% (21 ratings)
  • 3
    2% (9 ratings)
  • 2
    3% (15 ratings)
  • 1
    19% (82 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 7, 2025

We have really been enjoying the pro features for this app. It has drastically improved our user experience and their team is always super quick to respond to us and to our customers. Very happy with this application.

Store

Sanitas Professional

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

Professional team, easy to resolve requests and questions, provides coverage in an area where our company has historically had a need that no one else could fill, and the cost is very reasonable. Very pleased with the internal side of working with Route and with the external side of offering a great service to our customers.

Store

Reef Nutrition

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2025

It's easy to use. Support also responds quickly.

Store

Havaianas

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

March 14, 2025

This app sucks, they don't help merchants, promise you the world so you sign up and leave you hanging at the first technicality. Use NAVIDUIM Its cheap and you keep the money that customers pay for the damages and you can use the funds to PROPERLY TAKE CARE OF YOUR CUSTOMERS!!

Store

RSG Off Road

Using app

12 months

Total reviews

2

Average rating

3.0

1 / 5 Share

March 10, 2025

Just not a good app. shipping insurance is already hard enough to deal with as is and adding a secondary party who now doesnt even accept a phone call does not help things. Save your customers money and avoid this app

Store

JOOTTI

Using app

5 months

Total reviews

2

Average rating

3.0

All reviews

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