Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.7
feedback
340
chart
#1,845
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
75%
-
More than a year
22%
Reviews Summary
The reviews for the Shopify App show a mix of positive and negative feedback. Positive aspects include the ease of use, quick customer support, cost-effectiveness, and the ability to save money on refunds for lost packages. Customers appreciate the professionalism of the team and the coverage provided by the app. On the other hand, negative reviews highlight issues with customer service, delayed responses, difficulties in filing claims, and dissatisfaction with the overall experience. Some users mentioned problems with payments, lack of communication, and challenges in resolving technical issues. Despite the mixed feedback, the app seems to have a significant impact on saving time and money for businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 20, 2025
Disappointing Experience — Lack of Support and Unfair Billing Practices We had high hopes when integrating Route into our store, but unfortunately, our experience has been deeply disappointing. From the start, we operated under a verbal agreement regarding a profit share model, which Route later claimed was never formalized—despite it being a key part of our original understanding. When we raised concerns about billing discrepancies, instead of working with us toward a fair resolution, the team became unresponsive and dismissive. We were told the issue would be reviewed, but have since been met with delays and no effort to find a middle ground. It's frustrating to feel ignored, especially when we're simply asking for transparency and fairness. If you're a merchant looking for a partner who values clear communication and mutual respect, I strongly urge you to think twice. Our goal was always to resolve this professionally and respectfully, but we were left with no support and no resolution.
May 7, 2025
We have really been enjoying the pro features for this app. It has drastically improved our user experience and their team is always super quick to respond to us and to our customers. Very happy with this application.
April 16, 2025
Professional team, easy to resolve requests and questions, provides coverage in an area where our company has historically had a need that no one else could fill, and the cost is very reasonable. Very pleased with the internal side of working with Route and with the external side of offering a great service to our customers.
March 14, 2025
This app sucks, they don't help merchants, promise you the world so you sign up and leave you hanging at the first technicality. Use NAVIDUIM Its cheap and you keep the money that customers pay for the damages and you can use the funds to PROPERLY TAKE CARE OF YOUR CUSTOMERS!!
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