Route: Post‑Purchase Platform
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
408
chart
#697
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
9%
-
Less than a year
52%
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More than a year
38%
Reviews Summary
The reviews for the Route app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick responses, ease of installation, detailed instructions, and efficient claims resolution. Users appreciate the peace of mind the app provides to customers regarding shipping protection. On the other hand, negative reviews mention issues such as poor customer service, delays in responses, difficulties in getting refunds, and problems with notifications spamming customers. Some users also expressed concerns about the app charging customers automatically without approval.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 13, 2024
Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure
May 30, 2024
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
May 24, 2024
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
May 8, 2024
They have detailed instructions for installation making it easy to use
Hi there, We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know. Have a great day! Skylar, Customer Success
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