Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.1
feedback
413
chart
#642
All reviews
Rating Breakdown
Review RSS Feed
Aug. 20, 2024
Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.
Hi there, Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great rest of your day! Best, Skylar, Customer Success
Aug. 6, 2024
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders). Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Using app
About 4 years
Total reviews
1
Average rating
5.0
Hi there, Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a wonderful rest of your day! Best, Skylar, Customer Success
July 16, 2024
Great app! Super quick and helpful responses.
Hi there, Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Best, Skylar, Customer Success
May 24, 2024
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there, Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great day! Best, Skylar, Customer Success
May 16, 2024
I love using Route. I can’t wait to implement this with my customers
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Best, Skylar, Customer Success
May 8, 2024
They have detailed instructions for installation making it easy to use
Hi there, We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know. Have a great day! Skylar, Customer Success
April 18, 2024
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is. It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
April 9, 2024
Great add on to my website. Customers love the peace of mind in the shipping.
Hi there, Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great week! Skylar, Customer Success
Feb. 20, 2024
Route is awesome! We've been using it for years and both their product and support team have always been reliably great.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Skylar, Customer Success
Feb. 15, 2024
This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a wonderful week! Skylar, Customer Support
Feb. 6, 2024
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
Jan. 30, 2024
Great service
Hi there, Thank you for this positive review! We're so glad that Route’s been able to help support your business. If there's anything else we can do, please let us know. Have a great day! Skylar, Customer Success
Jan. 30, 2024
We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME. I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.
Hi there, Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a wonderful week! Skylar, Customer Success
Jan. 30, 2024
We are super thankful that Route has helped our business by approving claims from our customers. It has helped us out a ton. Getting set up was simple and the claim process was quick. Lukas has been available for all questions and walked me through the system step by step. Great product and great service.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a great day! Skylar, Customer Success
Jan. 24, 2024
I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support
Using app
Over 2 years
Total reviews
3
Average rating
4.3
Hi there, Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Skylar, Customer Success
Jan. 17, 2024
This insurance helps our customer claim their packages quickly and efficiently. We also appreciate the customer service.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful day! Skylar, Customer Success
Jan. 11, 2024
Hi there, Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support! Have a great day! Skylar, Customer Success
Jan. 9, 2024
We have had Route for a few months now, but I wish we had it sooner for our shop! We had a VERY rude customer claiming she didn't receive a FedEx package. We looked at the tracking together and she even confirmed that the photo of the package was on her front porch. She took NO accountability for needing to file a claim on her own, but I was finally able to walk her through the Route process. Route approved her claim as "theft" and she was refunded. I then had some questions regarding our company reimbursement that were answered very clearly through the Route Merchant Support. As rude as the customer was and as much as I didn't want her to receive a refund, I do feel like both the customer and my company were able to have a good resolution, ALL BECAUSE OF ROUTE!
Hi there, Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Thanks, and have a great rest of your day! Skylar, Customer Success
Jan. 3, 2024
Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support! Have a great day! Skylar, Customer Support