Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.6
feedback
337
chart
#3,213
All reviews
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June 23, 2020
Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!
June 23, 2020
I do love this app. I have found so much help and simplicity in navigating my customers to help with their shipping needs. I do wish it was easier for them to contact Route at times, but I understand things are moving slower during this pandemic. I have been happy with this application and will continue to offer it to my customers.
June 23, 2020
Route is really great! Their team is responsive and they do not give trouble honoring their insurance commitments. Our customer love the piece of mind that comes with having Route as a Shipping Insurance option! Thank Team Route!
June 23, 2020
My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.
June 23, 2020
Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.
June 23, 2020
Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.
June 23, 2020
Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!
June 23, 2020
Great app! Easy to work with and customers love it. They have been personable with any issue experienced
June 23, 2020
Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.
June 23, 2020
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
June 23, 2020
Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.
June 23, 2020
Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!
June 16, 2020
The Route App has been a great asset for my company! We used to spend hours managing shipping claims. We have been able to save money and time now! I encourage every e-commerce business owner to use the Route App!
June 11, 2020
Very easy to install, great customer service and implementation team, and glad to be able to offer it to our customers for peace of mind when ordering from us.
May 26, 2020
LOVE ROUTE! During all that is happening in the world lots of packages are getting lost or stolen and they have been so great to help my customers! HIGHLY recommend they have helped my customers feel taken care of!
June 4, 2020
Jordan and the team have been most helpful of the past month with our claims - highly recommend. It can be stressful for our clients when ordered items have been delivered broken or simply do not arrive. Thanks Jordan for the extra efforts over the COVID period much appreciated..cheers Mat
June 23, 2020
Route has been super helpful for us. Has cut down our customer service time and helped our customer experience. Always improving to make better!
March 24, 2020
The Route team is GREAT to work with! My customers love this service! Definitely worth having this added on to any online store!
March 20, 2020
This app and service has been an amazing tool for both my clients and boutique. They have helped take the anxiety away from carrier issues away and know that Route will be there to step in if needed. The insurance is affordable for the customer and the customer service is responsive and claim process is easy to use. Highly recommend!
Dec. 17, 2019
Trust me, if you were looking for shipping insurance, you want Route. With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the point of checkout for a low fee, and also see that if they opt out, we do not cover that loss. Sales and Support teams at Route are phenomenal and very responsive. It took minutes to integrate and from that moment we've been feeling secure in our deliveries and our ability to serve our customers better than ever in the case of lost/stolen/broken packages.