Route ‑ Protection & Tracking

Absolutely amazing! Route has saved me T H O U S A N D S! I couldn’t be operating this small shop without route!

I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!

Remove the need to worry about customers claims of undelivered, damagaed, or stolen packages. Route insurance has helped our customer service team have resources to handle the times in which a customer honestly or distinctly claims issues with their shipping service. At a no-cost for the business, the customer pays a nominal cost to have shipping service included and the integration at checkout ensures that over 70% of our customers choose to pay for this shipping insurance. I highly recommend this service for any business that has customer complaints related to damaged, stolen or undelivered packages.

Works excellent and helps customers feel safer when purchasing from our store. I would highly recommend them.

Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!

I do love this app. I have found so much help and simplicity in navigating my customers to help with their shipping needs. I do wish it was easier for them to contact Route at times, but I understand things are moving slower during this pandemic. I have been happy with this application and will continue to offer it to my customers.

My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.

Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.

Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.

Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!

Great app! Easy to work with and customers love it. They have been personable with any issue experienced

Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.

Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!

Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.

Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!

Very easy to install, great customer service and implementation team, and glad to be able to offer it to our customers for peace of mind when ordering from us.

LOVE ROUTE! During all that is happening in the world lots of packages are getting lost or stolen and they have been so great to help my customers! HIGHLY recommend they have helped my customers feel taken care of!

Jordan and the team have been most helpful of the past month with our claims - highly recommend. It can be stressful for our clients when ordered items have been delivered broken or simply do not arrive. Thanks Jordan for the extra efforts over the COVID period much appreciated..cheers Mat

Route has been super helpful for us. Has cut down our customer service time and helped our customer experience. Always improving to make better!

The Route team is GREAT to work with! My customers love this service! Definitely worth having this added on to any online store!