Route ‑ Protection & Tracking

March 29, 2019

We installed this app about a month ago. It was very easy to install and only took a few minutes before it was up and running. The tech guys walked me through the install and made sure everything was working. Within a few hours we had customers purchasing the insurance. It definitely has given our customers peace of mind when purchasing our product.

May 9, 2019

*Update Customer service helped us through everything and customers are using the add on feature. We have had success with customer using it and replacing items that were damaged. Upon adding this app and having them install it, My menu disappeared. We had customers calling why they cant access parts of my website anymore. So if you have any advanced apps be warned they will change them. This cost us 3 hours of work to get it back to where it was. Not sure if the customer will like this feature yet. If they do I will up the stars.

Feb. 25, 2019

This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!

Feb. 1, 2019

It increased my conversion rate immensely. Incredible service. Nearly every customer snags Route shipping insurance on their way to check-out, and it gives me and them peace of mind. Definitely recommend, I don't know why anyone wouldn't use this service!

Jan. 25, 2019

We've been using Route for a couple months now and it has been a great experience! Set-up is extremely easy and their team is friendly and easy to work with. This app is free for merchants but allows you to provide third-party shipping insurance to your customers where they pay a minimal fee. Many many of our customers started choosing it at checkout immediately. They've already helped a few of our customers who had lost/stolen packages either get a replacement or a refund for their order. They completely take care of it and will just repurchase from your website for the customer if they desire a replacement. I would recommend using this, you won't regret it!

Jan. 22, 2019

I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.

Jan. 21, 2019

Was worried that offering this would hurt conversions, but we're actually seeing an 8% conversion rate increase at Transparent Labs. We've also seen a reduction of customer service inquiries with customers who purchase the shipping insurance. Can't think of a reason not to use it.