Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
417
chart
#1,523
All reviews
Rating Breakdown
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June 23, 2020
My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.
June 23, 2020
This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.
June 23, 2020
This is a must have app. It covers you and your customers damaged, lost and stolen packages. Saves time and money for you and your customers. Super fast and they handle everything after a few quick questions.
June 23, 2020
Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.
June 23, 2020
Their customer service is very reliable and responsive. Integration was easy and the app is very necessary for small businesses who cannot afford to always refund or send out replacements when USPS loses the package! definitely a must have app :)
June 23, 2020
Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.
June 23, 2020
Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!
June 23, 2020
Great app! Easy to work with and customers love it. They have been personable with any issue experienced
June 23, 2020
Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.
June 23, 2020
This app really gives my customers peace of mind when they make a purchase with my company. We love it and recommend it! I feel that without it people are more hesitant to purchase my products because they can be damaged in the mail so easily.
June 23, 2020
I needed a back up plan to protect my customers against the ever growing lost and damaged USPS packages. This was an easy integration, and hassle free on my end for customers to file claims. I am very happy with this app!
June 23, 2020
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
June 23, 2020
We have been using Route for a few months now and have found it very useful. Almost no hassle on our end, and solves some headaches when packages go missing/are broken. In most cases the claims are approved without ever needing any action from our end other than referring the customer to the claims link.
June 23, 2020
Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.
June 23, 2020
Our AOV is $250 so considering - happy to not have to deal with lost shipments anymore because they can be expensive.
June 23, 2020
They take money from the customers only to provide excuses when it comes time to fulfill a claim. Route has done nothing other than steal from my customers, and me. I highly recommend avoiding this company!!!
Feb. 4, 2021
At first the app worked great (early 2020) and there was Merchant support and even a phone number at that time but now no phone number and emails take days even a week for a response. Over the last 6 months the claim dashboard has issues and trying to file the claim is broken. Even the customer gets an error message trying to file the claim. If you have multiple items in the shipment, you have to add photos of every single item so for a box of 100 tiles that arrive broken, you have to add the photos 100 times! One claim was denied for a damaged table top saying it was cosmetic. I only give it 2 stars as it has potential but lacks people that can respond to emails (no phone number is available for any help). They rate a F with the BBB which tells it all. Read the reviews there.
June 23, 2020
My customers and I love this option! the app was VERY easy to install and to work. It gives my customers and I peace of mind at a very affordable cost! Thank you!
June 23, 2020
Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!
June 16, 2020
The Route App has been a great asset for my company! We used to spend hours managing shipping claims. We have been able to save money and time now! I encourage every e-commerce business owner to use the Route App!