Route ‑ Protection & Tracking
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Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.
Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority! Have a great day! Skylar, Customer Support
Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!
Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers. Have a great day! Skylar, Customer Support
We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!
Hi there, thank you for your review! We're so glad that partnering with Route has been a great experience for you and your customers. Your satisfaction is our priority! We appreciate your positive feedback regarding our CSM, Annabelle, and our customer support team. We look forward to providing great experiences for you and your customers. Have a fantastic day! Skylar, Customer Support
Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !
Hi there, we appreciate your positive feedback! It's great to hear that using Route for package protection has provided you with peace of mind when shipping your customer's orders. We're excited to continue assisting you and your customers! Have a great day! Skylar, Customer Support
Route has been great. Our success manager Robert has been there at every step to help, and our customers have been taken care of quickly when shipping services fall short.
Hi there, thank you for the great review! We're so glad that you've enjoyed working with one of our amazing CSM's, and we're excited to assist your customers. Your satisfaction means a lot to us! Thanks, Skylar, Customer Service
I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.
Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us! Best, Leea, Customer Service
quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!
Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're grateful for your support. If you have any further feedback, please don't hesitate to reach out! Best regards, Leea, Customer Service
Route has been amazing for our store, they have great customer service, their team is always willing to help, and our customers only have positive feedback to share when they purchase their coverage. I definitely recommend it to save on customer service while improving its quality.
Thank you for taking the time to share your positive experience with Route! We're thrilled to hear that our platform has been beneficial for your store and that you have found our customer service to be helpful. At Route, we strive to provide top-notch service to both our customers and merchants, and we are glad to hear that we have met your expectations. We appreciate your recommendation and hope to continue to exceed your expectations in the future. If you have any further feedback or suggestions on how we can improve our service, please do not hesitate to let us know through our Help Center here: https://route.com/help-center. Thank you again for choosing Route! Leea, Customer Service
Route has been helpful in recovering lost and stolen package costs for us at scale as well as a huge time saver for our Customer Experience teams. We are able to offer our customers worry-free insurance and at no cost to the brand.
Thank you for sharing your positive experience with Route! It's great to hear that our service has been helpful in recovering costs for your business, and we're committed to providing a simple and efficient solution to package problems that arise. We believe that it's important for businesses to have access to affordable and reliable shipping insurance, and we're happy to offer a solution that can help businesses of all sizes. We're committed to providing top-notch service to both you and your customers and will continue to work hard to support your business. Thank you again! Leea, Customer Service
Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!
Hi there! Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you! Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist. Take care, Leea, Customer Service
Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!
Hi there, Thank you so much for taking the time to share your positive experiences with us! We are so glad to hear that Justin and our Support Team have both been vital and consistent resources for you and your customers. If you would like to submit any other feedback or have other questions please feel free to contact your CSM, or utilize our Help Center here: https://help.route.com/hc/en-us. Have a great day, Leea, Customer Service
So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!
Hi there, Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help. Have a wonderful day, Leea, Customer Service
We love using Route! Very simple integration and our customers love having extra protection on their packages. App is super intuitive and easy to navigate.
Hey there! Thanks so much for the great review! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help. Take care, Leea, Customer Service
We switched to route to reduce the time and energy spent In resolving lost package claims. I have been VERY impressed with Tyler and everything he has done to make the integration seamless and our experience positive. I appreciate the positive customer relationship you’ve built with us while providing an amazing service to us and our customers. They are also very good at working to implement the route protection widget into your theme in whatever vision you want for your store. Whether prominent or discreet. Route is awesome!
Hi there, We appreciate this review and are thrilled to hear Tyler and our team have been able to assist in all your questions, implementations, and visions. This is what we strive for! Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Have a great day, Leea, Customer Service
Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.
Hi there, Thank you so much! We are so happy to assist. Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help! Best, Leea, Customer Service
So far I have had a great experience with Route and believe that it will be very useful during the holiday season when customer orders are more prone to delays and being lost in transit. Our Customer Success Manager, Alicia Elliot, was very helpful throughout the setup process and answered all of our questions.
Hi there, Thank you so much for your great comment. Both Alicia and Elliot are outstanding members of our team, and we are happy they have been able to support you this way; especially with those busy seasons! If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist! All the best, Leea, Customer Service
Route made the integration to our Shopify store as seamless as can be. We noticed an immediate insight into our customer behavior where they are quick to maintain the Route insurance in the cart and throughout checkout. We greatly appreciate all of Route's help in providing additional options to help our customers feel secure with their purchase.
Hi there, Thank you for taking the time to send in your feedback, this is great news! I am so glad our team was able to make this integration seamless for you and your customers. We are here to help every step of the way! If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist! All the best, Leea, Customer Service
Love these guys! We were having some issues with product being damaged by careless shipping and these guys have been saving us! Great investment for our business.
Hi there! Thank you so much for leaving such a great comment! We are so glad to be a part of this with you. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Take care, Leea, Customer Service
We have had a great experience with Route. Our customers have been using route for better protection on their orders. Route has been very helpful and answer any questions we have about the app and how it works in a timely manner.
Hi there, Thank you for sending in this great review! We are so glad to hear our team has been there to help create those experiences. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Best, Leea, Customer Service
Route is a fantastic service that I am glad we implemented to our site. We ship tons of products both in the US and internationally and Route gives us peace of mind. From lost package claims to damaged items we lost a ton before Route. They also have a fantastic order tracking app for customers and not to mention their design team should be proud of themselves for the minimalist but very polished look.
Hi there, Thank you for taking the time to leave such a great review. We are so glad to hear that your experience with our product and team has been easy, swift, and positive, and we are delighted to provide that peace of mind at any time. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Take care, Leea, Customer Service
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