Route ‑ Protection & Tracking
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Route has been helpful in recovering lost and stolen package costs for us at scale as well as a huge time saver for our Customer Experience teams. We are able to offer our customers worry-free insurance and at no cost to the brand.
Thank you for sharing your positive experience with Route! It's great to hear that our service has been helpful in recovering costs for your business, and we're committed to providing a simple and efficient solution to package problems that arise. We believe that it's important for businesses to have access to affordable and reliable shipping insurance, and we're happy to offer a solution that can help businesses of all sizes. We're committed to providing top-notch service to both you and your customers and will continue to work hard to support your business. Thank you again! Leea, Customer Service
Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!
Hi there! Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you! Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist. Take care, Leea, Customer Service
Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!
Hi there, Thank you so much for taking the time to share your positive experiences with us! We are so glad to hear that Justin and our Support Team have both been vital and consistent resources for you and your customers. If you would like to submit any other feedback or have other questions please feel free to contact your CSM, or utilize our Help Center here: https://help.route.com/hc/en-us. Have a great day, Leea, Customer Service
We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10
Hi there! Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers. Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time. Best, Leea, Customer Service
So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!
Hi there, Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help. Have a wonderful day, Leea, Customer Service
We love using Route! Very simple integration and our customers love having extra protection on their packages. App is super intuitive and easy to navigate.
Hey there! Thanks so much for the great review! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help. Take care, Leea, Customer Service
We switched to route to reduce the time and energy spent In resolving lost package claims. I have been VERY impressed with Tyler and everything he has done to make the integration seamless and our experience positive. I appreciate the positive customer relationship you’ve built with us while providing an amazing service to us and our customers. They are also very good at working to implement the route protection widget into your theme in whatever vision you want for your store. Whether prominent or discreet. Route is awesome!
Hi there, We appreciate this review and are thrilled to hear Tyler and our team have been able to assist in all your questions, implementations, and visions. This is what we strive for! Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Have a great day, Leea, Customer Service
Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.
Hi there, Thank you so much! We are so happy to assist. Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help! Best, Leea, Customer Service
So far I have had a great experience with Route and believe that it will be very useful during the holiday season when customer orders are more prone to delays and being lost in transit. Our Customer Success Manager, Alicia Elliot, was very helpful throughout the setup process and answered all of our questions.
Hi there, Thank you so much for your great comment. Both Alicia and Elliot are outstanding members of our team, and we are happy they have been able to support you this way; especially with those busy seasons! If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist! All the best, Leea, Customer Service
Route made the integration to our Shopify store as seamless as can be. We noticed an immediate insight into our customer behavior where they are quick to maintain the Route insurance in the cart and throughout checkout. We greatly appreciate all of Route's help in providing additional options to help our customers feel secure with their purchase.
Hi there, Thank you for taking the time to send in your feedback, this is great news! I am so glad our team was able to make this integration seamless for you and your customers. We are here to help every step of the way! If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist! All the best, Leea, Customer Service
Love these guys! We were having some issues with product being damaged by careless shipping and these guys have been saving us! Great investment for our business.
Hi there! Thank you so much for leaving such a great comment! We are so glad to be a part of this with you. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Take care, Leea, Customer Service
We have had a great experience with Route. Our customers have been using route for better protection on their orders. Route has been very helpful and answer any questions we have about the app and how it works in a timely manner.
Hi there, Thank you for sending in this great review! We are so glad to hear our team has been there to help create those experiences. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Best, Leea, Customer Service
Route is a fantastic service that I am glad we implemented to our site. We ship tons of products both in the US and internationally and Route gives us peace of mind. From lost package claims to damaged items we lost a ton before Route. They also have a fantastic order tracking app for customers and not to mention their design team should be proud of themselves for the minimalist but very polished look.
Hi there, Thank you for taking the time to leave such a great review. We are so glad to hear that your experience with our product and team has been easy, swift, and positive, and we are delighted to provide that peace of mind at any time. Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions! Take care, Leea, Customer Service
We love Route! Our company ships thousands of packages and they're large, expensive furniture items. Route has saved us thousands of dollars over time. We used to waste hours of employee time filing claims, lost many funds due to inaccurate claims we made by ourselves, and dealt with angry customers who didn't know how to get their items once lost. With Route, we use their provided customer friendly wording and give that to our customers who are easily able to request help, and have the claim resolved quickly through Routes website or app. Adding Route to our business has been a lifesaver! we 10/10 one hundred percent recommend!
Hi there! We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your customers! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help. Take care, Leea, Customer Service
Our company uses the Route Package Protection as a default add on for our customers orders. It has been a great service that has resolved many shipping issues and provides peace of mind to not only the customers but to us as well. Our representative, Robert, is always very helpful to us in resolving matters. Absolutely no complaints on this part of Route Services. However, we have been experiencing issues with international customers tracking their order on the Route App. I am still giving 5 stars here since not everything can be perfect all the time and I hope they will get whatever bug that is occurring resolved soon. Thanks Route!
Hi there! Thanks for your review! Robert is amazing, and we are happy to hear our team has been prompt and swift. Those are the experiences we strive for! Our team will always be glad to discuss questions regarding our product and any issues your customers may be running into, so feel free to reach out to us at any time through this link: https://help.route.com/hc/en-us! Have a wonderful day, Leea, Customer Service
We LOVE Route, and so do our customers. It helps us keep track of packages even better than we used to and its easy to explain to customers why they want it and why we want them to have it. Not only does it resolve our shipping troubles in a more efficient way, but much faster than what we can do by ourselves. It is quite a lifesaver for our business and we recommend EVERY business gets Route!
Hi there! Thank you so much for taking the time to comment on these amazing experiences. We are so glad to hear it has been going smoothly! If you would like to submit any other feedback or have other questions, please contact us here: https://help.route.com/hc/en-us and we will be there to assist! All the best, Leea, Customer Service
I love the coverage it provides for my customers and the merchant portal is great!! I do wish the coverage itself wasn't accounted for as a product SKU in the system because it messes with certain data points but ultimately, it is a really great platform.
Hi there, Thank you for taking the time to leave your great feedback! We value your partnership and appreciate supporting you and your customers. We apologize for any issues or frustrations surrounding those data points as well. If you would like to discuss this process further in-depth with a team member, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help! Take care, Leea, Customer Service
Route insurance has a strong team that provides great support. Partnering with them adds ease to our internal team operations and work flow.
Hi there, We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your team! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help! All the best, Leea, Customer Service
I Love how easy it is for my customers and how much of a relief it is to not have to deal with USPS anymore!! Plus you get assigned your own account manager, which I love the personal touch and feeling valued enough to be able to get a hold of a human if there’s ever an issue. Route has saved me so many times when usps makes a mistake and won’t take ownership for it. I honestly don’t know why any business wouldn’t have Route as apart of their checkout process!!
Hi there, Thank you so much for this glowing review! We really appreciate the time you took to give us your feedback, and we are so glad our team can provide this support for you and your customers! Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help! Take care, Leea, Customer Service
We love Route. This has taken the hassle out of insuring our packages. We’ve had one claim so far and it was handled quickly and successfully per their policies. The customer files claims and the replacements are placed automatically, no more labor on the merchants unlike most solutions. Previously we used Shipsurance through Shopify and the experience kept getting worse and worse, with all of their policies being vague and optional, resulting in never knowing how long claims would take to be eligible and subjecting our customers to extremely long delays as Shipsurance dragged their feet for WEEKS. Route clearly states a claim timeline and so far have completely followed it. We’re glad we switched and are very happy with the coverage.
Hi there, We appreciate you taking the time to write this raving review! We are happy to hear we have met your expectations on response times. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
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