Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.7
feedback
336
chart
#3,393
All reviews
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April 1, 2022
Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!
Hi there, Thanks for the kind words! I am happy to hear your CSM has been able to provide excellent service. If you ever come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service
March 21, 2022
Route was incredibly helpful with getting our reimbursements paid out correctly. We had made a mistake linking our bank account, reimbursements had to be retroactively calculated a whole year back. Our customer success rep was incredibly responsive and totally on top of it. Turned a head-ache of a situation into a very positive one!
Hello there, Thank you for taking the time to write this kind review. We're happy your success manager has been helpful in figuring out your reimbursements. https://routeapphelp.zendesk.com/agent/tickets/1352330 Best, Bianca, customer service
Feb. 15, 2022
I got ninety-nine problems, but Route ain't one. We've had problems with customers calling in 60 days after their order was marked as delivered, demanding satisfaction. We've had trouble with mail getting lost or severely delayed. We've had trouble with stolen and misdelivered packages. We had a hurricane stop the mail for weeks. Route has always delivered what they promised.
Hi there, Thanks for the awesome review! We're happy to hear we have made life a little easier with lost packages. We strive to give the best service and are happy we could meet your standard. Please feel free to reach out to our team if you have questions at: https://routeapphelp.zendesk.com/hc/en-us. Best, Bianca, customer serivce
Feb. 7, 2022
We have been very happy with the Route Protection Package for our customers. The response time has been great, and the claims get resolved quickly. As the merchant, we really like the support we receive from our customer success manager. Having the Route business review and going over customer feedback was valuable, too.
Hi there, Thanks for taking the time to write a review. We are thrilled to hear your customer success manager has been setting the bar high. We thrive to give a great experience to merchants like you. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us Thanks, Bianca, customer service
Dec. 16, 2021
It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.
Hi there, Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us Thanks, Bianca, customer service
Dec. 15, 2021
Route has been great for us! It has built confidence for our customers and we have seen lots of people take advantage of Route! It was really easy to install, and we now have it on two other Shopify stores that we run in addition to our Water Filtration website.
Hi there, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience installing Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Dec. 15, 2021
Route has been great for our customers when they have any transit issues with their packages! Even when a package gets lost in transit route takes care of the issue effortlessly.
Hi there, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 15, 2021
Route really helps us secure our packages that we ship worldwide. The claims process is quick and easy. Customer Service is responsible and always available to assist. highly recommend them.
Hello there, Thanks for the review! We are happy you have a good experience with our customer experience team. We strive to give excellent customer service and we are happy to hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 14, 2021
Route has been amazing for our customers and for us! Janice is always quick to respond with any issues, concerns, or questions!
Hello there, Thanks for taking the time to write this review! We are happy to hear you have had a great experience with your success manager. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 10, 2021
Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!
Hello, Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service
Dec. 10, 2021
Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!
Hi there, Thanks for taking the time to write a review. We are happy you have a great experience with our support team. Route prides itself on different excellent customer service. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service
Dec. 9, 2021
The app is a convenient solution for carrier mishaps which saves us and our customers time and money.
Hi there, Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 9, 2021
Route is pretty mandatory for us. I read a few of the one-star reviews, and it's just people who didn't understand the fine print nor understand mistakes and issues can happen. This is by far easier than dealing with a carrier, and infinitely less work. Spare yourself the headache. It's better to deal with random, minor headaches with Route than deal with a carrier where you have to wait 40 business days or more for an insurance claim.
Hi there. Thanks for taking the time to write a review. We're happy to hear you have a great experience using Route! If you ever have any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service
Dec. 9, 2021
Everyone needs route! Route has helped tremendously in dealing with lost packages from USPS. It was super easy to install and the Route customer support team has been really hands on in supporting our customer service agents. Get Route, reduce the shipping headache!
Hi there, Thank you for writing this wonderful review! We are happy we could make installing an easy experience. Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service
Dec. 9, 2021
Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.
Hello, Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service
Dec. 8, 2021
I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.
Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca, Customer Service
Dec. 2, 2021
You NEED Route for your store. I love how easy it is to make a claim. I also love the peace of mind when a customer sends me an angry email about how their order is lost, and I can say, "Its ok, your package is insured". It saves me soooo much time!
Hello there, Thanks for taking the time to write this awesome review! We are happy to make your life easier and provide a good experience for your customer. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 2, 2021
Route's interface is super easy to navigate, user-friendly, and adding your branded content is effortless. Route thought of everything when it comes to clearly communicating with your customers. Reporting and resolving issues is seamless and has added another layer of customer support for our service team.
Hi there, Thanks for this raving review. We are thrilled to hear you have had a great experience using Route. We pride ourselves on excellent customer service and are happy to hear we are hitting your standard. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 1, 2021
Route has been amazing and is constantly innovating and improving their product offering. We've recently started using the beta for the Klaviyo post purchase flow integrations, and it's been great! Looking forward to seeing what else Route comes out with in the future! Our customer support team has thanked me for getting this service installed for them as well, it has taken a load off of their shoulders as well.
Hello there, Thank you for taking the time to write such a kind review. We are happy to hear you have a great experience using Route. We take pride in providing excellent customer service and are happy to hear we are hitting the bar. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Nov. 30, 2021
Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.
Hello there, Thanks for taking the time to write this great review. We are thrilled to hear you have a good experience using Route. We pride ourselves on giving world-class customer service. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Sincerely, Bianca, customer service