Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.7
feedback
336
chart
#3,393
All reviews
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Nov. 24, 2021
Smooth implementation. No real advanced skills needed to operate. And straightforward for the customer to have peace of mind if any shipments has issues.
Hi there, Thanks for the kind words! We are happy to hear your implementation process went smoothly. We pride ourselves on giving great customer service. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Nov. 23, 2021
Out of all the products in my store, Route protection is a best seller, and almost all of our customers choose to add insurance to their packages.
Hello there, Thanks for your kind words! We are happy you have had a great experience using Route. We strive to give excellent customer service and we are happy we have hit the bar. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Nov. 15, 2021
Essential for any E-commerce at any stage, while offering shipping security to customers in pandemic times and the volatility of working with multiple delivery carriers. Simple to set-up and get started, with speedy support. Greatly helps to provide a relief mechanism both to customers, and triaging pipeline for the core CS Team. Super reasonable pricing for value provided - a no brainer vs. calling and waiting hours to be attended by shipping carrier telephone support or filing claims that go no-where fast. If you want to have professional level of shipping issue support, get Route!
Hi there, Thanks for this raving review! We are happy to hear you have had such a good experience using Route. We pride ourselves on giving top customer service. If you across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thank you and enjoy your week! Best, Bianca, customer service
Nov. 15, 2021
It's a great program. No risk for buyer or seller, plus a good reputation. I haven't used it yet, just added it to my shop last night, but don't foresee any issues, only benefits.
Hello there, Thanks for taking the time to write this kind review! We're excited about our new partnership. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Sincerely, Bianca, customer service
Nov. 12, 2021
AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there! Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Oct. 25, 2021
Many of our customers are first time buyers with our company due to the nature of what we sell. We were looking for a solution to meet to help support our customer's need to protect their purchase. Set up was quick and could not have been easier, we were up and running shortly after our call. The response from our customers has been great and this service gives our customers piece of mind when shopping online.
Hello there, Thank you for the kind words. We are always thrilled to hear our customer service is hitting your standard. If you should come across any questions, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service
Oct. 11, 2021
Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I don't have to deal with the US Postal Service. It really does help you feel a little more secure when shipping expensive products.
Hello there, Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we are able to make you feel secure when shipping products. If you should come across any questions, don't hesitate to reach out at https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service
Oct. 1, 2021
I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.
Thank you for your review! We're happy to hear you have a good experience using Route! We take pride in offering great customer service and peace of mind for merchants and their customers! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Sept. 27, 2021
Relieves alll of my customer stress with packages not arriving and a peace of mind knowing they can be helped if purchased. Highly recommended!
Hello! Thank you for your kind words. Route prides itself on offering peace of mind for merchants and their customers through our package protection If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca
Sept. 2, 2021
Awesome customer service! Filing shipping claims takes so much time for merchants. Route helps with this process by having the claims handled by your customer through an easy process and then they do the rest. It is a pleasure working with Cameron and his team! Thanks for the support.
Hello there, Thanks for the raving review! We are thrilled to hear you have had a great experience using Route. We take pleasure in giving world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Aug. 30, 2021
Really helpful app that addresses one of our pain points. This is a great business. Cameron and Adam are great.
Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Please reach out if you run into any questions. You can reach us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Aug. 27, 2021
The Route team and CSM Ahseante have been of great help to our company. Would recommend for any merchant that needs a solution to provide an insurance peace of mind to its customers.
Hello, Thanks for taking the time to write a review! We are happy to hear your CSM has been helpful. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a good day, Bianca, customer service
Aug. 27, 2021
Our experience with Route has been positive from the start. Helpful, knowledgable staff is always friendly and swift to respond to our needs. Submitting claims has never been easier for our team and prompt resolutions to issues provide value to our company and customers.
Hello, Thanks for the wonderful review. We are happy to hear to you have had a good experience using Route. We take pride in ensuring our team is helpful and offers peace of mind for merchants. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Aug. 26, 2021
The team at Route has been absolutely amazing from the very beginning and throughout each interaction!! Implementation was seamless and their support team has only improved over time thanks to their impressive SLA. The best part of all is that they actually listen to our feedback which we've seen used for current releases! They're always actively looking for areas to improve and continue down the path of being the best in the game!
Hello, Thanks for taking the time to write this lovely review. We are thrilled to hear your experience has been nothing short of amazing! We take pride in providing excellent customer service and will continue to take any feedback you may have. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a good weekend, Bianca, customer serivce
Aug. 26, 2021
Love this app! Our customers love it and have had great success with their reps. Looking forward to continuing to grow the business with Route.
Hi there, Thanks for the kind words! We take pleasure in knowing we are hitting your standard of support. We are thrilled in having you as a partner. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, customer service
Aug. 25, 2021
We have a unique use case- however the Route team have been proactive and had open communication on how we can improve outcomes between both businesses as well as implementing those improvements. Installation was fast/easy and communication is quick even though we are in completely different time zones.
Hello, Thank you for writing this wonderful review! We are thrilled to hear you have had a great experience with Route and the installation was a simple process. Route takes pleasure in offering world-class customer service. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service
Aug. 25, 2021
We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.
Hi there, Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection! If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service
Aug. 24, 2021
Route has helped us A LOT! We had so many issues with delivery it was ridiculous. Being that we do not handle the packages or shipping ourselves it became overwhelming on our end having to deal with customers, reshipping, losing money, etc. With Route I have seen the biggest change for us in a positive way. We no longer have to insure packages on our end and make customers file claims with the carrier that always get denied. Chargebacks have slowed down as well and we no longer lose out on product and money.
Thank you for writing this wonderful review! We're happy to hear you have had a good experience using Route! Route takes pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service! If you come across any questions or concerns, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Aug. 23, 2021
The customer support is top, and the product team is constantly taking in feedback and making those updates to make the platform the best for both the brand and its customers!
Hello, Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We are fortunate to have partners who help us be better. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service
Dec. 2, 2021
Very solid, always looks for solutions and response time and resolution has gotten much quicker since we started! We have a really fabulous rep, Katie, who has been extremely helpful with solving issues. We have a unique product that requires extra attention with shipping/damage issues and she's gone above and beyond to make Route work for us. We really love Route!
Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca, Customer Service