Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.1
feedback
316
chart
#10,208
All reviews
Rating Breakdown
Review RSS Feed
Feb. 25, 2022
The guys at RUSH are awesome. They have assisted me in setting up all the workflows and integration of the Tracking page on my website. I stumbled onto them by mistake, and very happy I found them. For my shipping integration, I have found my solution! Thanks guys!
Thanks so much for sharing your review about the Rush customizable tracking page. We are always here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! Gabriel, Kung Fu-Master & Customer Success Lead
Feb. 24, 2022
It has helped us reduce the questions from our customers about the status of their orders and increases the level of confidence in the post-sale process.
Hi LámparaYa MX Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we reduced your support tickets and were able to improve your client's post-purchase order tracking experience! Gabriel, Customer Success Lead
Feb. 23, 2022
We previously used Aftership, and can honestly say that Rush is leaps and bounds more superior than Aftership. - Using Aftership, they will add their branding in so many areas/properties that you own like in your site, in the order confirmation page, they even pester your customers with SMS and to download their app. Rush on the other hand is very clean and they don't require their branding on any of your assets. They integrate with other software like Klaviyo so well, giving you as a store owner so much more control over your messaging and branding with your customers. - Rush Customer service (Gabriel and team) is excellent, one of the best we've experienced - they respond promptly, provide fixes and advice very promptly and overall always down to help and make their customers happy. - The software is always expanding and growing. You'll see a few features in the pipeline under the settings tab which are really exciting like PayPal integration. Honestly, I can go on and on about how good this software is. There is a little but of a learning curve when you first run with Rush, but after you understand it in more detail you realize how essential and powerful it is. Courier mapping needs to be a little more fleshed out, however, there are hundreds (maybe thousands?) of small couriers so it's understandable that not everything is there. The major couriers like USPS, Royal Mail etc works well. Rush team, keep up the good work!
Hey Tatami Kids, We are incredibly grateful that you took the time out to leave us such a great review. I directly shared it with the team!!! It’s lovely to hear your kind words of appreciation for our hard-working staff! We really appreciate you being a customer and helping to share the word about Rush as a better substitute for Aftership! As you know we do have very deep integration with Klaviyo and the sky is the limit! A lot more improvements in the Summer of 2022, will impact the revenue generation from Klaviyo. Our integration with PayPal is on the way, and only the finalization of legal papers is stopping us, from releasing it. We are also very excited! #PayPalPleaseHurry Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Feb. 11, 2022
The best app on the market, it have anything you need for tracking and notifications! The team is really friendly and will help you with anything!
Hey Pawdoria! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush!❤️ When we hear from happy customers like you, we spread positivity around! Our dev team smiles like kids, every time we share that Rush is the best order tracking Shopify App :) 🥳 Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Feb. 10, 2022
Top app! Great features. Super easy interface and nice to work with. I have great results from it. I highly recommend.
Hey Andiely! We’re so grateful that you took the time to share your feedback with us. We're glad that customers like you are having a great experience and results at Rush - Let us know if you need further help with a branded order status tracking page, or help with shipment notifications! Gabriel, Customer Success Lead
Feb. 9, 2022
Good app and great service! Also good communication and always ready to help. Keep up the good work
Hey, COZYKICKS.NL! Thank you so much for your positive feedback! ❤️ Your comments have been shared with our entire team at Rush! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know! 👍 Gabriel, Customer Success Obsessed
Feb. 7, 2022
Great app! Works flawlessly! The customer support is awesome. The developers are very friendly and they are always ready to help!
Hey, BabyByMom! We’re so grateful that you took the time to share your feedback with us! You’ve left a smile on the faces of our whole team with your kind words.❤️ If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know 👍 Gabriel, Customer Success Lead
Jan. 25, 2022
We've been using Rush for 3-4 months now. Great app to help customers track orders until goods are delivered. It also helps us as a company monitor Analytics & Performance. Identifying any issues and be able to react appropriately to serve and meet customers expectations.
Hey, BrightAutism! We are incredibly grateful that you took the time out to leave us such a great review. I'm happy to hear that Rush Shipping Reports helped you reduce react on any shipping issues and delays in advance! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Jan. 25, 2022
I started my online business importing products from around the world which could lead to very unhappy customers not being updated about their product delivery. Rush helped me keep a clear understanding from them and avoid too many "where is my order" chats, emails and messages in general, I don't have to do that anymore since customers can do it themselves and with a branded page easy to configure
Hi The Locker Room Jock Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! We are happy that Rush helped you resolve the issue with too many WISMO tickets! Making your client's order tracking easier is one of our top priorities! When we hear from happy customers like you, we spread positivity around! Please feel free to contact me at any time by email or at the support chat! Gabriel, Customer Success Lead
Jan. 13, 2022
Rush is one of the best tracking apps on Shopify! Honestly, probably the best tracking app out there. Nice UX, great support and the back office is easy and works well for our business to grow every day! I recommend Rush strongly!
Hey Reyrr Athletics! Thank you for your kind words! We’re grateful for your feedback. Calling us one of the best tracking apps gives us butterflies in the stomach. 🦋🦋🦋 I'm happy to hear that Rush is helping you grow your business! That's the idea! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Lead
Jan. 1, 2022
Such a great app for shipping, and it integrates with so many other apps I use, so everything works together, on brand and seamlessly. Also, support is great and they even offer to help set up my email flows.
Hey Douglas Lynn! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We are integrated with Klaviyo, Omnisend, ShipBob, PayPal (coming soon), review apps like Loox, Judge.me, and many more! We’re grateful that we had the opportunity to help you with the setup of shipping notifications! Should you need any other support, please do not hesitate to contact us on Live Chat. Gabriel, Customer Success Lead
Dec. 30, 2021
Great app and customer service. Great app and customer service. Great app and customer service. Great app and customer service.
Hey Optimalax! Thank you so much for your positive feedback! When being called a "Great app" one time is just not enough! Should you need any other support, please do not hesitate to contact us on the Live Chat! Gabriel, Customer Success Lead
Dec. 24, 2021
The app concept is brilliant. However, it is not polished. I leave this review after an initial 1-star review. The CEO then reached out to me, which I appreciate, and told me the team would work with me to solve any issues. - The app claims it will automatically update to the last mile tracking number. This is fantastic for businesses shipping overseas, and no other app does this. However, it will only do so if the original carrier updates the tracking with the last mile. And even if there was a last-mile number, the app ignored it sometimes. We saw many shipments that never changed to the last mile at all even though this was displayed on the native carrier page. - Since it will fail to pull the last mile in many cases, the tracking info will not be as complete and will be very confusing for customers, that will email you immediately. We got many emails from customers who did not understand where the package was. - The variables for Klaviyo could be better. We could not add product variant title, billing address, or the order status link from Shopify to our emails. - You cannot disable native order & shipping confirmation Shopify emails unless you are Plus. Even though this is a Shopify limitation, they should mention it. - The PayPal integration is still not finished after 3-4 months later. - The support, while helpful, seems to be overwhelmed. I had to wait several days for a response in some cases, and messages will be easily missed when using their slack channel. I had a feeling of being on my own sometimes. I'd really like someone working with us to set up flows more in-depth. We had questions daily, and the support pace was frustrating at times, slowing us down a lot. - Tracking page customization is tedious. It can only be done via support (you have no control), and it takes a while. They will adapt to your requests, though. All you need is patience. Having an editor with blocks would be fantastic. All in all, a very decent app with lots of potential, but I guess it did not meet our hyped expectations after reading through their website, and the CEO promised excellence. If you don't ship from overseas, don't need elaborated Klaviyo emails, and have a quite simple setup, this app will do great for you!
Hello Canvas by Numbers USA, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We are sorry for the delay in the PayPal integration! Really nothing more we can do, other than banging on PayPal's door to hurry up. Only the finalization of legal papers is stopping us, from releasing it. Unfortunately, YunExpress fails to provide us the information for the Last-Mile carrier sometimes! We do provide full access to the tracking page code and soon we are going to release a drag and drop builder feature to it! While it pains me to see that we were not to the expectations, I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better service to our clients. Gabriel, Customer Success Lead
Dec. 15, 2021
Great support from Gabriel, who took the extra mile to help and suggest new improvements for my business. 5 Stars......
Hey, TheDogsBoutique! Thank you for the kind words ❤️! If you need help lifting the revenue via parcel tracking page or shipping notifications. Just let me know :) Gabriel, Customer Success Obsessed
Aug. 10, 2023
Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community
Hey, Primerra! We’re so grateful that you took the time to share your feedback with us. Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks! Our status updates sync has been significantly improved! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Dec. 14, 2021
This app is fantastic! I love the dashboard and being able to see where all of my shipments are in the fulfillment and delivery process. Their team is so helpful and responsive. They were able to help me get my flows set up in Klaviyo as well as a super page for my customers to track their orders. Additionally, I love being able to see the return of my investment in this app on the dashboard. That is really important to me as well when deciding to use an app on my Shopify store. Love Rush so much!
Hey Brazen Boutique Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page and the additional revenue from the Klaviyo flows! 5-10 ROI minimum is guaranteed! WE LOVE YOU TOO! Your comments have been shared with our entire team at Rush! Gabriel, Customer Success Lead
Dec. 6, 2021
Amazing app, amazing team, I would give it 10 stars if I could. They hel us set everything up and correctly right from the get-go, I highly recommend it.
Hey LaCkore Couture Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our onboarding process and willing to give us 10 stars! :))) Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Dec. 3, 2021
Very useful to have an overview of shipments & to offer great customer service to customers that have their packages held up. Rush's customer support is also stellar, very willing to help when issues arise. Recommend!
Hey, Suntouched! Thank you for the wonderful review and for taking the time to share your feedback with Rush. ❤️ Our priority is customer service and we are happy that we met that mark! 😌 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)👍 P.S. We just released a new feature where Upsells can be single click checkout :) 🥳 Gabriel, Customer Success Obsessed
Dec. 2, 2021
Great App. Very friendly Support helped to set up page, flows etc which is very helpful. The features are amazing, and I'm looking forward to use the app more and see how the customers will accept it.
Hey Banges Backpacks! Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page and the shipping notifications! :) Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Nov. 3, 2021
Great app! Easy to use and the customer support team is fantastic they helped me setup all of my email flows!
Hi GLO-BANDS Thank you for your kind words! We’re grateful for your feedback. I'm happy to hear that our support team did their best and help you set up shipping notifications. :) Gabriel, Customer Success Obsessed