Heartcoding Sales & Discounts
Heartcoding Sales & Discounts
Rating
4.9
feedback
518
chart
#143
All reviews
Rating Breakdown
Dec. 22, 2020
This app has some amazing potential but falls short. The first issue I had was that it was discounting the "Compare At" pricing instead of the actual price. That was an easy fix. I just removed the compare price on the items and that seemed to fix the problem. The challenge now is that the app is simply not working. In the app, it will show the items and the discount/sale price, but on the site, it shows the item(s) at the regular price. The interface of this app is stellar and very easy to use. It just doesn't do what it is supposed to. *Update* This app is pretty screwy. It sometimes pulls pricing from the compare at pricing, and other times at the actual pricing. Plus if you have 1 one item at one price and others at another it will sell it at the lowest price on all items. In your reply, you mention that most customers want the discount off the original price. That is not what is happening. Why would I want to take a loss on a product? There have been 2 sales where for some reason the "Compare At" pricing had the cost inputted. Not sure how that happened, but it was not done by SDM. However, because SDM discounted the compare at price we took a loss. *UPDATE2* Please don't misunderstand what I said. I was stating that This app did not put the cost in a cost field. That was not meant to say that it was the fault of someone else. I just wanted to clarify that the app in addition to completely messing up literally all of my inventory, it also did not put in the wrong cost. I have spent the last 6 hours trying to fix what this app did. If I could give this app a negative star rating, I would. In all the reviews I have ever written on shopify for app, this is easily the most negative. If you accidentally make a mistake, or if the app makes a mistake, there is nothing that will revert your store back to what it was before. There are products that this app was never supposed to adjust that are messed up.
Dear BLV Delivery, thank you for your review. We are very sad that you didn´t reach out to our support nor answered to one of our emails, where we asked you what actually the problem is. As you can read in our FAQs (NO.3,4), our app always discounts from the price the product was originally created, as this is what most customers want. And from our side we cannot see any trouble in the logfiles caused by our app - it seems everything works and worked smoothly and the prices were / are discounted in the back- and frontend. And as you are currently using our app: is there still any problem? We would be very happy if you could contact us / answer to one of our emails so we can help you fix any problem. Thank you and we hope to hear from you soon. Kind regards UPDATE: Dear BLV delivery, we are very sorry to hear you still have problems with your sale campaigns - but as you mention in your review, the SDM is clearly not responsible for putting your „cost per item" into the compare at price field, as our product does not use this field. Maybe there is and interference with another app? Our app does what it is build for: it ALWAYS discounts the original price of the product. If a product is already on sale, the app takes the "compare at price“, completely according to the Shopify rules: "To show a reduced price, move the variant's original price into Compare at price. Enter a lower value into Price.“ .Please also see the link to the Shopifys information about sale campaigns: https://help.shopify.com/en/manual/discounts/sales . FYI: As a safety feature and for an easy doublecheck to avoid any mistakes we build an overview into our app (right hand side when creating a campaign), where you can see every single price of the selected products during the campaign before you start the promotion. Did you take a look at this? As we offered before, we are happy to help you create your sale campaigns or explain how our app works - just drop us an email or give us a call. We would be happy to hear from you! Update 2: Dear BLV Delivery, if you are interested in solving a problem (which might not even be connected to our app) we are really very happy to help and willing to go the extra mile for you as we wrote in several emails and in our answer to your reviews - just drop us an email or give us call. But we are not interested in a discussion with factless accusations that will lead nowhere so we don’t answer to that. If we can assist you product wise just let us know. Kind regards
Dec. 10, 2020
I used the app to quickly apply and remove sales discounts to products and collections without any coding etc. Very straightforward and it works. Also got great help in ammending icon to work with my shopify theme. Great value. Recommend it.
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 25, 2022
Empfehlenswerte App! Funktioniert einwandfrei, bietet tolle Sale-Tags und einen fantastischen Countdown-Timer. Der Support ist Top. Anfragen werden umgehend bearbeitet und Probleme zeitnah gelöst.
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Dec. 8, 2020
This is an excellent app and the team is so responsive and helpful. Can't rec enough! The pricing is right too - there's many more expensive than this with less features and customer service.
Thank you so much for your warm words. If you need any future assistance, do not hesitate to contact us again anytime! Kind regards
Dec. 7, 2020
This app was perfect for our holiday sale. It is very simple and does exactly what it should. We highly recommend this app!
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Dec. 7, 2020
Great service, this is really helpful, I couldn't figure out how to put the code, then wrote them email they replied soon and solved my problem soon, thank you very much !
Using app
About 4 hours
Total reviews
2
Average rating
5.0
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Dec. 6, 2020
The staff members are extremely helpful and friendly, the app is easy to use as well as setting up prices back to the original amount with no errors whatsoever. P.S.Many thanks for installing the sales banner for us, and so sorry that we didn’t tank you via email immediately after installation. Designer Tagged
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Dec. 3, 2020
I love this app. let us used $ markdowns and % markdowns. Norbert was quick with response and like all veteran retailers know, there is nothing more powerful than a markdown. I recommend this app to anyone that wants an edge over a competitive market. Manny
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Dec. 1, 2020
Works perfect. The app is really simple to use. Also great fast and friendly support! I absolutely recommend this app.
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Dec. 1, 2020
Very happy with the app and support. I requested help installing this on my custom theme website and it was done for free and in under 1 hour. Thanks for your help!
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Dec. 1, 2020
We went through at least 5 other apps and while the functions of this one can be found in others, the support HeartCoding provides has been better. I was worried the prices would not revert completely (something that happened with another app) but it worked perfectly.
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Dec. 1, 2020
I added the app for Black Friday and it was really easy to set up both bulk and single-product discounts. And so easy to schedule them - and it worked! 5 stars for that. I found out that I would like to add a splash to my products on sale. This was actually one of the reasons I chose this app. BF had already started so I was in a bit of a hurry and as soon as I wrote to hearcoding support, Norbert fixed it for me within half an hour. Great! I had a little trouble with a handful of products being on sale at a 10% discount, later on at 25% and then back to 10%. It was like the app couldn't reset to 10% but nothing major out of 240 products.
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
April 6, 2021
This app does exactly what I need it to do. Setting up a sale is so easy and I love the scheduling. Responses to questions are swift. The only things that could make this app even more awesome would be an implementation of a countdown clock and sales statistics. But that would be goodies, not a must-have.
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 29, 2020
super fast customer service and GREAT APP i was hours away from cyber monday and they installed within that same hour crazy good service and really help me with conversions on my sale thanks so much SUCH A TIME SAVER ..cheers stay GRINDING EVERYONE
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Nov. 28, 2020
Great little app that does exactly what it says. Intuitive interface makes it very easy to create, edit and stop promotions. Recommended!
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 27, 2020
Exactly what I needed! And the prices go back to normal after you finish your sales period (or not, if you don't want to), which isn't the case for some other apps... Also, the customer service replies instantly, it's great!
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
Nov. 26, 2020
I looked at several apps to extend my options for putting on sales in my Shopify store and was impressed with the options and the great reviews. Within 2 hours of installing this app, I'd set up all of my Cyber Monday sales with multiple variants plus Norbert had my sale tags functioning in my theme. Easy to use and super response from support gives this 5 stars. I'd love to see an option to offer discounts based on the amount purchased (ie Spend $50/get 10%, spend $75/get 20% off, etc.) as well as the ability to provide a free product without an additional app. Well put together app regardless!
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 26, 2020
These guys are probably the most easy-to-use sale app on the entire platform. Super duper quick support responses as well. Got everything set up for my Black Friday sale in no time at all!
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 26, 2020
Super simple. Let us put discounts in for different products and they displayed clearly to customers without tearing our theme up. Runs very fast. They even installed it on Thanksgiving day. Highly recommend.
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Nov. 26, 2020
The support has been fantastic, we've had a few issues due to the vast quantity of products on the site, however, HeartCoding have been very responsive and Norbert has gone above and beyond to help resolve any problems.
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards