SP: Free gift with purchase
SALEPIFY Shopify App - Free gift with purchases & Auto...
Rating
4.8
feedback
333
chart
#128
All reviews
Review RSS Feed
Nov. 5, 2025
This app completely broke my website during Cyber Week, causing an infinite loop that made it unusable at the worst possible time. Support was slow and unhelpful. I strongly recommend avoiding this app — it’s unreliable and poorly maintained.
We’re very sorry that you had a poor experience with our app. When we received your report about the issue, you had already uninstalled the app, so we didn’t have a chance to check it. We really hope to continue working with you, and we’ll make sure to resolve any issues you’re experiencing with the app.
Sept. 11, 2025
I have been in contact with their support for a week, with help regarding to create a very commun campaign. Buy 3 pay only for 2. They have given me different answers and mixed messages about how I should do. So I have spent a lot of time and effort for nothing. They couldn’t solve it, so look for another app if you would like that campaign or similar.
We’re truly sorry for the unpleasant experience you’ve had. After reviewing your request, we realized that what you wanted can actually be done with our app. It seems there may have been some misunderstanding during our communication. We sincerely hope to have another chance to work with you, thank you very much.
March 19, 2025
experimented with free plan (using one feature at a time). ran successfully for a few days then unexpectedly quit. attempted to get support with no luck. uninstalled after 7 days.
Hello, We're very sorry to hear that you had a bad experience with our app. It seems there might have been a misunderstanding, as we haven't received any messages from you. To resolve this, could you please reach out to us again via email at **[email protected]**? We look forward to hearing from you soon!
March 14, 2025
Really poor experience. It just don't work as it promise. Styling is not possible at any level and pop-ups or progress bar are not showing up correctly and it's absolutely NOT flexible.
Hello, thank you for leaving a review for us. Regarding the app's styling feature, we have noted in the pricing section as well as within the app that styling is a feature available only in higher-tier plans. Therefore, if you are on the free plan, you won’t be able to use this feature. However, we always offer a 7-day free trial so you can try out the features of the higher plans. You are welcome to return to the app, activate the free trial, and save your new style. If you encounter any further difficulties, please feel free to reach out to us. Thank you!
Oct. 1, 2025
Terrible app and terrible customer support. The simple gwp setups never work properly and constantly have cache issues. The support teams don't work together so you are just waiting constantly for a helpful response. Highly do not recommend.
Hi LiLash Beauty, we’re really sorry to hear that you had a bad experience with our app. After seeing your review, we immediately started looking into the issue, and it seems that everything is now working smoothly. We also reached out to you directly to better understand the problem you faced, did you happen to receive our email? Once again, we truly apologize for the trouble and hope to hear back from you soon.
July 3, 2024
Fake Information, it's not free
Hi there, First and foremost, thank you for your feedback. We apologize for any confusion regarding the status of our app. Currently, our app is free, and we have not yet implemented our upcoming paid plans. We have placed a banner within the app to inform our users about these upcoming changes in advance. Please rest assured that no charges will be applied until the paid plans are officially launched and users have confirmed their subscriptions. On the day the paid plans go live, we will update our app listing accordingly to reflect the changes. We value your input and are committed to providing clear and transparent communication. We really want to assist you more, please come to live chat support and let us know your feedback. We look forward to hearing from you soon. Thank you for your understanding.
Aug. 18, 2024
The free gift app works perfectly. Took me 10 minutes to set up my first Buy X get Y free promotion, including all the editing text to the way I want it. Had one little problem when setting it up, but Tuan soon helped me sort it out. UPDATE Was shocked to see that I've been charged $15 each for July and August for an app that was free (not free trial, but FREE) when I installed it on 12 June. Considering it won't let me set up more than one buy X get Y free and also doesn't let you stack discounts, it's not actually adding anything that's not available anywhere else. $15 a month? You're welcome to it, spend it wisely.
Hi Bear's Vapes, This is Salepify team. We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have: 1. Subscription Issue When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched. We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions. 2. App Features We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts. Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.