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We’re very sorry that you had a poor experience with our app. When we received your report about the issue, you had already uninstalled the app, so we didn’t have a chance to check it. We really hope to continue working with you, and we’ll make sure to resolve any issues you’re experiencing with the app.

We’re truly sorry for the unpleasant experience you’ve had. After reviewing your request, we realized that what you wanted can actually be done with our app. It seems there may have been some misunderstanding during our communication. We sincerely hope to have another chance to work with you, thank you very much.

Hello, We're very sorry to hear that you had a bad experience with our app. It seems there might have been a misunderstanding, as we haven't received any messages from you. To resolve this, could you please reach out to us again via email at **[email protected]**? We look forward to hearing from you soon!

Hello, thank you for leaving a review for us. Regarding the app's styling feature, we have noted in the pricing section as well as within the app that styling is a feature available only in higher-tier plans. Therefore, if you are on the free plan, you won’t be able to use this feature. However, we always offer a 7-day free trial so you can try out the features of the higher plans. You are welcome to return to the app, activate the free trial, and save your new style. If you encounter any further difficulties, please feel free to reach out to us. Thank you!

Hi LiLash Beauty, we’re really sorry to hear that you had a bad experience with our app. After seeing your review, we immediately started looking into the issue, and it seems that everything is now working smoothly. We also reached out to you directly to better understand the problem you faced, did you happen to receive our email? Once again, we truly apologize for the trouble and hope to hear back from you soon.

Hi Case, We sincerely apologize if Salepify has provided you with a less-than-ideal experience. As discussed via email and messages, at the time you used our app, it was still under a paid subscription plan. This was clearly communicated both within the app and on Shopify’s subscription page, where you also agreed to the terms when you clicked "Approve." However, our app is now completely FREE, so you can install and use it without incurring any charges. Should you have any further questions or concerns, please don’t hesitate to contact us via email. We are always here and ready to assist you with any inquiries.

Hi there, First and foremost, thank you for your feedback. We apologize for any confusion regarding the status of our app. Currently, our app is free, and we have not yet implemented our upcoming paid plans. We have placed a banner within the app to inform our users about these upcoming changes in advance. Please rest assured that no charges will be applied until the paid plans are officially launched and users have confirmed their subscriptions. On the day the paid plans go live, we will update our app listing accordingly to reflect the changes. We value your input and are committed to providing clear and transparent communication. We really want to assist you more, please come to live chat support and let us know your feedback. We look forward to hearing from you soon. Thank you for your understanding.

Hi Bear's Vapes, This is Salepify team. We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have: 1. Subscription Issue When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched. We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions. 2. App Features We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts. Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.