CSS Sales Team
Sales team
Rating
4.8
feedback
96
chart
#2,437
All reviews
Rating Breakdown
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Feb. 17, 2022
Originally, I gave this company a 1 star review. That was approximately 3 weeks ago. Within 3 weeks, the developer contacted me and worked very hard to resolve the issues we were having with the system. They are now fixed (including the billing issue), and our reps seem to be happy. And if the reps are happy, I'm happy. So 1 star has now turned into 5 stars. : )
Jan. 11, 2022
The Sales Rep app has been a great addition to our wholesale site. We are managing multiple reps and this tool gives a great amount of features that they find very useful such as the ability to enter orders for customers and the cart sharing. Having a limited dashboard with functionality was crucial for us with using independent sales reps, as we do not want to share all order and customer information. This app fits the bill. Vik and Rose have been great working working through some of the early hiccups we had and helped with our installation. They answered our tons of questions very quickly. They also were very open to user feedback to improve the application. We would not know what to do without this app. Great application and dev team!
Sept. 24, 2021
I love this app it is easy to use and the customer service is outstanding, they are responsive and will meet with you whenever needed. For a small fee they can customize commission structures and train you on how the flow works for your employees. this app can also integrate with their other apps such as wholesale quickie
Sept. 1, 2021
Quite possibly the worst app we've ever used. Here are the list of reasons: Basic Plan - No view of all features that require upgrade No sound user experience AT ALL No visual hierarchy, proper grouping, primary vs secondary vs tertiary buttons, lacks contrast or signifiers for understanding the UI Extremely lacks explanations of null states for all kinds of features or pages No distinction between working with sales reps vs affiliates What the heck are sales team templates? Feature toggle switches are unreadable Can't use our own Shopify tags for assigning existing customers to reps Reports are small and don't make sense in null state Email us page should have a contact form. Doesn't even have a "mailto" deeplink to open email client Calendly page title shows "CSS advanced support" as if any beginner would understand that FAQ accordions just look like plain text and have no UX signifiers like dropdown arrows YouTube instructional videos have no proper grouping headings such as "Getting Started." Accept/Deny Sales Rep page makes absolutely no sense. Is this for affiliates? So many more bad UX issues to list! Just the worst app, period. Unusable, in and out. NOTE TO THE DEVELOPER: I'll be glad to consider using your app when these issues are fixed. Make it USABLE!
we will work on the admin side usability , so that our features are easy to understand, setup and use regularly. We have a lot of powerful features and we will make these super easy to set up, take care of null states etc. We will work on the admin side usability for all features and make sure we earn a 5 star review from you.- Vik
Aug. 29, 2021
The customer support team at Cheif is amazing! They have been responsive and helpful throughout the entire process!
Thank you for the review :)
Aug. 5, 2021
TL:DR; If you are looking for a straightforward profit share app, this one is worth your time and money. For the team alone. I don't know that I can form the words to express how grateful I am to Rose and the Chief Software Solution team. Through international time differences, minute changes (I mean down to verbiage), and everything in between -- they were THERE! They took the time to understand our needs and worked tirelessly to create a custom solution. During that creation, we were walked through each step and included in the process to ensure that we were all on the same page. Complete transparency. Prompt responses and proactive follow-up. Top flight. We haven't experienced this level of professionalism and actual results from companies that call themselves "leaders in the industry".
Thank you for the review . this drives us to give great customer support and go the extra mile to help our clients
July 12, 2021
My company has been using this app and another one that Rose and Vik have helped a lot with. They are fast to respond and answer every question that we have. They were also able to make the apps very custom to our needs.
June 21, 2021
We recently added the app and the team developed custom reports and commissions calculations for our company. The developers were very professional and had lots of knowledge how to achieve our desired request. It was a pleasure working with Rose, Vikram and Bipin and would recommend them to anyone in the future.
June 15, 2021
I have been working with the app for a few months, when help is needed the team has always been there for me. Rose has been exceptional each time we meet, she is very direct & instructional when helping and always follows up with screen shots and written instructions. I feel I can't go wrong as when in doubt there is always advice & help given. Thank you to all of you, you ROCK!!!
May 14, 2021
Don't look any further if you have any needs in terms of sales reps management, commission reports and pay-outs, wholesale pricing and a hole lot of other issues that can't be handled out of the box by Shopify. The app by itself is great, but Vik and his team are true pros to help develop and implement any special features you may need to address specific needs. Use the app and the services provided by Chief Software Solutions knowing you will get A1 support from beginning to end.
May 3, 2021
Sales Team App and the Chief Software Solutions developer team are great, they are very responsive and helped us with the customization. They also helped us with the other Shopify-related projects. Highly recommended.
May 3, 2021
Exactly what we were looking for! The customer service has been excellent. They are easily accessible (hopping on zoom meetings with us) and extremely responsive. The development team has been quick to provide solutions for any issues we've run into and make any customizations we've needed. Worth the money. Highly recommend!
April 28, 2021
This app is fantastic. It helps me a lot with my sales team. They did customisation according to my needs; it's pretty good, customer service is fast, and always right, its benefits are excellent, highly recommended.
April 21, 2021
The Sales Team development crew is amazing! They are always willing to try new features out and are able to help with any kind of customization you may need. The out of the box features were great, but our company needed a bit more specific features, and the team did not hesitate to accomplish those tasks. 5/5
March 8, 2021
Vik and the team have been extremely helpful in setting up Our Sales App. We needed an app to allow our sales team to login, create customers and orders with specifics and Sales App has been the ONLY app that has been able to do this for us.
Feb. 15, 2021
I use this app to manage my sales reps. Love working with it ! Customer support is Awesome ! Vikram went all out to help me, and answered all question with walk throughs !
Feb. 2, 2021
We need a solution for our salesman. To be able to give our team the tools they need to make the sale and to help grow our business is incredibly important. Sales Team has gone above and beyond to make sure that we the app operates in every way our business needs. From support to personalized touches, we recommend this app if you have a product and want to take your sales to the next level.
Jan. 20, 2021
The people at Chief Software are VERY nice people and are quite responsive. But after MONTHS of trying and paying a lot of money for customizations (which took months longer than the original estimate of a few weeks BTW), the app just DOES NOT WORK. Many of the basic functions are broken and the coding is just plain sloppy. After using many different Shopify apps over the years, I have never encountered one this bad and am extremely disappointed that I wasted my time and money. I'm not sure how they have any positive reviews except for their kindness and their accessibility to schedule a call. I do wish the team well, but really need to let others know how bad this app is.
I am extremely sad to hear that you had a bad experience. We had created the sign up page with multiple custom fields that you needed and a directory page where customers can select their own style concierge. When we tested things it was working as expected. In fact you were also able to sign up as a style concierge and sign up a test customer to a rep from the directory page. Also when you launched, reps were able to sign up and their sales were tracked back to them. Our features are working well for our other clients and we see most of our clients grow their sales team and total sales using our app. We always fix all issues that are reported by our clients, right away. In the last 6 -8 weeks we didn't hear any complains from you. Please let me know, what didn't work well and I'll make sure our development team fixes it and make it right for you. We are committed to our clients and I want to make this right for you. please let us know what didn't work well and we will get it fixed asap. Regarding the time to finish the project, as new requirements get added, the time lines do increase. I wish I could have gotten all requirements in one go, so we wouldn't have had to do multiple iterations.
Jan. 20, 2021
I am in the process of setting up the App but the administrators at Sales Team- Specifically Vik have been a tremendous help. While I can't yet speak to the entire user experience, I can certainly attest to the fact that these guys are very accessible and ready to assist in whatever way needed. Thanks Vik and team!
Thank you for the review :) . We will make sure that the app works properly for you and it helps you grow and scale your sales team and in turn grow and scale your sales.
Jan. 19, 2021
Good app with a good team. Comes with most everything out of the box. But the team is very knowledgable on any customizations needed for you application. Backend is a little clunky to use, but they are continuing to improve the app regularly. I would recommend.
Thank you for the review :) . We have had similar feedback for the admin side of the app from our other clients , hence we have developed a new UI version of the backend this year. I will enable this for your store. Looking to get feedback from you and improve our UI even more.