Sales Reps Commission Manager
Sales representative and commission manager
Rating
3.7
feedback
38
chart
#2,564
All reviews
Rating Breakdown
Review RSS Feed
Aug. 2, 2023
I like how practical the app is and how it gets quicker to calculate commissions. The only issue with the app is that sometimes I delete a person from a Sales Representative and it appears again in the report. I hope it gets fixed soon.
Thank you for sharing your feedback. We're glad to hear that you find our app practical and it aids you in quicker commission calculations. However, we're sorry to learn about the issue you're encountering with deleted Sales Representatives reappearing in your reports. We've sent you an email to gather more information about this concern. Could you please check your inbox and provide us with more details, so that our technical team can investigate this matter further? We understand this might be inconvenient and appreciate your patience as we work to resolve this issue as soon as we hear back from you.
April 4, 2023
We love the app and the reporting. It is overall great with providing the information needed in the reporting. We may have a unique situation where we may have a large number of employees completing sales at the same time, but the app is easy to use and helps manage the large amount of affiliate links/sales. Customer service is pretty responsive and is willing to work on resolutions to issues.
Great to hear that you are enjoying the app and its reporting functionality. We are thrilled to hear that the app is meeting your needs and helping you manage a large amount of affiliate links and sales even when multiple employees are completing sales at the same time. While we strive to provide timely support to all our users, there may be times when we are unable to respond immediately due to high demand or unforeseen circumstances. However, we always do our best to address your queries and concerns as quickly as possible, and we appreciate your patience and understanding in such situations. Thank you for your feedback, and please do not hesitate to reach out to us if you have any further suggestions or issues to report.
March 27, 2023
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously. Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused. In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
March 1, 2023
This is a very good tool for helping us keep track of our sales commission. However it could use some improvements in the area of reporting, which is pretty important to my company. I'd also like to see the ability to setup commissions based on conditions per sales rep (such as 1st customer order, Joe gets $x but every order after he gets $y - or after a certain revenue threshhold, commission changes). But overall I'm happy with the app and it does help our business as we try to grow and incentivize our sales team
Thank you for your feedback on our sales commission tracking tool. We are glad to hear that it has been useful for your business. Regarding your feedback on reporting, we would love to hear more about the specific improvements you would like to see. Please let us know what kind of reporting features you need and we will do our best to incorporate them into our tool. As for your suggestion on setting up commissions based on conditions per sales rep, we think that's a great idea and we will definitely consider adding that feature in a future update. Thank you for taking the time to provide us with your valuable feedback. We appreciate your business and are committed to making our tool even better for our customers.
Feb. 23, 2023
This app has worked very well for us. The support they offer is the best. Yury assisted me with all of my questions and provided quick service! I'm so appreciative.
We're happy to hear that our app has worked well for you and that my team and I were able to assist you with your questions. Your feedback means a lot to us and we're grateful for the opportunity to serve you.
Dec. 26, 2022
We are using the app for a very long time. Never experienced any issues or had any difficulties. If we had questions support was always available and on time. HIGHLY RECOMMEND
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you have been using our app for a long time and have never experienced any issues. We are also glad that our support team has been able to assist you with any questions you may have had in a timely manner. We greatly appreciate your continued support and patronage. It is customers like you who make our job so fulfilling. We look forward to continuing our partnership with you for years to come.
Dec. 15, 2022
Installed to test for the 14 day free trial, but had a question. Reached out to support via email and the "live" chat, and have yet to hear back. There is a huge lack of support response. If you don't have a live person available to chat, then remove it from your site as it is misleading.
We appreciate you taking the time to review our product. We did receive your email, however, it ended up in our spam folder and we were not able to respond in a timely manner. We also attempted to contact you to discuss the feature you requested, but unfortunately did not receive a response.
Oct. 1, 2021
This commissions app is extremely confusing, very buggy and customer support is never available during the day here in the U.S., and when they finally are available at night time, they don't respond. The reports are extremely difficult to understand and when I export them there are lots of duplicate orders shown, and not assigned to the correct rep even though I've setup the tags for the rep on both the customer and orders. I've spent hours trying to figure this thing out with no help. Not a good app at all.
Thank you for sharing your feedback on our sales commission tracking tool. We are sorry to hear that you have had a negative experience with our app and customer support. Regarding customer support, we understand that it can be frustrating when we are not available during the day in the U.S. We strive to respond to all inquiries as quickly as possible, and we are continuously working to improve our support availability. As for the reports, we understand that they may be difficult to understand at first. However, we try to provide as much information as possible to help you make informed decisions about your sales commissions. Regarding the CSV format, we understand that it may be different from what you are used to. However, it is a standard format for exporting data and can be easily imported into other tools for further analysis. If you have any specific concerns about the CSV format or the data it contains, please let us know and we will do our best to assist you. Thank you again for your feedback. We appreciate your business and are committed to making our tool even better for our customers.
Sept. 25, 2021
Good support, and good perspective to help my business!! I just started with the app and everything is doing good
June 14, 2021
This app is the solution to all of our information and reporting needs! I worked with Shopify Support for weeks and none of the many support staff I spoke with offered any solution, just expensive mis-information and suggestions of apps that didn't solve the problem. Thankfully, I found this app and problems solved! Shopify Support was not knowledgeable of the apps available right there in the Shopify App Store. Their lack of knowledge caused me weeks of frustration and Shopify was about to lose a customer had I not discovered this app.
May 2, 2021
I use this app to help track commission payouts with my sales reps. I looked at the different ones on shopify app store and this one seemed best. I like how it allows reps to enter in custom orders from within the shopify store.
Jan. 6, 2021
the app works really well but what makes it really impressive is their support so so good and quick !
So happy you had a great experience. Looking forward to continuing to serve you and your business for years to come.
Nov. 11, 2020
Support is amazing. Yuri really helped us while setting up the app. I also had an issue with another app that broke our theme and he help us correct it.
Oct. 20, 2020
We have 3 sales reps and we need customers to choose who they want to order with each time, this app comes with a built in feature of a drop down box at the shopping cart page that makes this simple for customers to choose their rep. It is easy for our reps to view their orders and their projected commission and running commission reports is a breeze! The admin portal and rep portals are clean and simple and get the job done. It's very easy to edit commission as well. Possibly the best feature of this plugin is the level of customer support we have received from Yury and the developers of this app. We have had special requests and tweaks needed to the plugin and he has assisted us every time. Very professional and very helpful. We used a different commission tracker from another company that was glitching and had zero support so we were grateful to find this app!! Yury thank you for all your help!
Thank you so much for this wonderful review. We are thrilled to hear that you are happy with the app and the service. We look forward to continuing to serve you and your growing business.
Sept. 10, 2020
Easy to use, easy to setup. Allows a an account to have a manager and a rep which is very helpful. The reporting is helpful month over month.
Thanks so much for your kind review! We are glad you like the app, and we are excited to keep improving it for you!
Sept. 9, 2020
This app is very easy to use. This is the best sales rep app to generate affiliate links + report out on commissions and usage of links. Low cost per month is an added bonus!
Wow! Thanks for this shining review! We’re so happy you find the app easy-to-use and affordable. We look forward to continuing to help you run (and grow) your business!
April 24, 2020
I highly recommend this app and the people who provide service to it. My experience has been personable and professional. All inquires were given a timely response and issues were solved quickly and with kindness and innovation. I am truly grateful for such a positive experience and I trust you will have the same experience. So delighted to have found this app that so serves my business model.
Wow! What a stellar review. Thank you so much! We're very glad you'r enjoying the app.
March 27, 2020
We used this app to track commission for orders that were taken over the phone. There are good points and bad points. it does track commissions and makes SOME of the calculations easy IF YOU ONLY HAVE ONE SHOPIFY SITE. If you have multiple sites, its $10,00 per month PER SITE, and then you have to run commissions for each website independently and add them up. Service is done by YURI, and while he did respond - he has never lifted a finger to help. "You can do this... ", "You can do that..". Even suggestions for the app to improve were basically shrugged off. There is nothing in this app that cannot be tracked in excel. It does speed up the process as the app automatically fetches the data from the website, and (for example) if you do not pay commissions on Shiping and or taxes, it will organize all of that information for you. It does not integrate with QBO, so you have to tell it when you pay. I believe the filters on it could be greatly improved. From talking with Yuri, there is nothing in this app that will be changed or improved anytime soon.
Thanks so much for your constructive feedback. We'd like to assure you that we do, in fact, take your suggestions very close to heart, and that we are consistently developing new features based on our users' feedback. We apologize if we gave you the impression that your suggestions were shrugged off. Once again, I assure you, they were not. If you have any additional feedback, please do feel free to contact us.
April 15, 2019
Coverts to pay-for-play only. Any reps or data you have on commissions is inaccessible unless you then pay them for a monthly service. Also just a vibe that it's more a ploy to gain data then provide a service. Don't bother unless you're sure it's the right fit for your needs.
Hi there. We're very sorry to hear that you had a negative experience. We want you to know that based on your feedback, we've changed our policies. Now, even if you do not remain a paying customer, we allow you to view your historical data. Additionally, we wish to assure you that your data is never used, mined, or sold for any purpose other than to provide you with the service we offer. In fact, we clear all of your data after 90 days of inactivity. We hope that you'll consider giving us another try, or updating your review, based on the above information.
Oct. 8, 2018
Not really sure what the problem is because I've never been able to set up this app at all. I've contacted service twice and they tell me my email address is wrong. ??? Really? Kinda sure I know my email address. Soooo..... great idea but waiting for an app that works.
Yikes! We were very sorry to see this review. As you mentioned, you signed up with a typo in your email address (one "T" instead of 2 in "outfitters"), and therefore, you were unable to log in to our service. We also tried to email you and contact you directly, but we never received a response. We're very sorry you chose to leave a 1-star review because of something that ultimately amounts to user error. This is truly harmful to our business - but, that's life, I suppose.