Salestio — Amazon, eBay, Etsy
All reviews
Brilliant app, with brilliant support, at an affordable price. I cannot stress how much the team support is quick to answer and always polite even when I am stressed I thank you very much and look forward to the full Etsy integration.
I really appreciate Salestio support team is professional for helping me connect Shopify products to eBay, they are patient and efficient in dealing with issues.
As you all know by now the Shopify eBay app is discontinued. We were looking for a new app to sync eBay orders to Shopify. Salestio does everything we were looking for and more. Set up was fast an easy, with a few click our eBay account was connected and the app started importing all the new order from eBay. Nadia from their customer support team also kindly help us to synchronize past orders that we had pending and do some SKU mappings. Very happy with their customer support, they were very helpful. The app also allows you to connect your eBay listings to your Shopify listings or to publish your Shopify listings to eBay. Overall a great success choosing this app to connect our eBay store to Shopify.
The app looked so promising. I sell one off items, used on both eBay and Etsy along with my own shopify store. I keep out of stock inventory active for search because I have related products shoppers cross over into in the same categories. Like many eBay sellers, I am scrambling to find an app worth a lick for listing my shopify inventory on eBay. So, I tried out this app. The app installed the entire shopify inventory, out of stock and archived (items with stock that I am not selling at the moment). Of course, out stock counts toward your available sku's. Importing Archived should be a non-negotiable.... but..ok...I can work with that.... I go to my first profile I created for small 1st class mail products so I can add individual products and the app still does not show inventory available - so I have no idea what is actually available for sale when looking at 3000 plus one off sku's..... I can only think this app was developed around the needs of drop shippers selling 3rd party products. Fortunately, it didn't cost me a tone of time, but I would recommend you include this little factoid in your app description, because unless you have a handful of sku's to manage or are making product yourself, if you carry any inventory of significance on the shelf, you're gonna have no clue at some point when it is all showing "available" to list. Support was really prompt in their response to my inquiry about importing and qty issue which I appreciated. "Salestio does not differentiate if the product is out of stock when sending products to eBay. If you select the whole Selling List and it includes out-of-stock products, Salestio will send them as well. By default, eBay does not accept products with 0 quantity and might return the Error in listing the out-of-stock products. However, if you have Out of stock control enabled on eBay, the products will still be listed but they will be hidden from the search results. This way, buyers cannot purchase them." So I am not sure I want to spend a bunch of time configuring profiles for "0" qty one off items. The sorry part is, they import inventory, they synch inventory, so displaying it in the dropdown for adding items should be a pretty easy code change so that users actually know what they are working with. This product might be right for some folks, but it is not right for the typical eBay seller.
We are sorry to hear that our app did not meet your expectations. We truly appreciate your detailed feedback and take all customer comments seriously. We assure you that your input is incredibly valuable to us and we will do our best to implement the necessary changes to better serve the needs of drop shipper merchants. We have already identified some potential solutions for the issues you've encountered and would be more than happy to assist you with configuring Salestio. Our dedicated support team is available to help you with any questions or concerns you may have. You can reach us at [email protected].
Customer support is very helpful and responsive. Unfortunately the app is just very complicated to setup. Very nice interface, but every time we turn around something else isn't working and though we get a helpful response from support, the solution is always some random thing we must do which is unintuitive. No time for headaches so I decided to try something else. That said, I have to reiterate that their support is top notch. If you have your products organized the way their app needs and have some time to fiddle, it's a really well-designed app with great support.
Dear valued customer, We apologize for the negative experience you had while using our application. We truly value your feedback and will use it to continuously improve our service. In order to use our application, it is necessary that your Shopify products have unique SKU codes. These codes are used by Salestio for synchronization and order importing. Additionally, our app uses the Trading API, which allows merchants to update their listings directly through eBay's user interface and provides extra configuration options not available through the Inventory API used by the Shopify eBay app. Unfortunately, items created through the Inventory API cannot be modified or updated through the Trading API, which may have caused the errors you experienced. If you would like to give our app another try, we would be happy to recreate your eBay listings for you. Please don't hesitate to reach out if you have any further questions or concerns.
We are using Salestio to connect Shopify to our eBay account. The support I have received is amazing with personal assistance when needed including video calling and screen sharing. I now have many products setup and am using the interface. It's working great. Once setup the management is way easier than the old native shopify integration. Well done Sales.io team (many thanks to Nadia also, who provided great support)
A few hiccups to start but the developers are very keen to please and addressed issues extremely quickly. I am currently only using this for Etsy orders which I am aware is in beta, but willing to be along for the ride based on my interactions with Alex.
Thank you very much for your review. This means a lot to us! If will have any questions or need help, you can always reach out to us and will be happy to help.
This app is quite complicated to use BUT they have a really good support team that will walk you through everything and answer all your questions. Without the support team, I would never have figured it out, but after they showed me what to do, it's not too hard. If you download it and are confused, just reach out to support and they will get you ready to go.
Dear War's End Shop, Thank you a lot for your review. This means a lot to us! If you have any questions, please contact our support and we will be happy to help.
Ho installato e sto tutt'ora utilizzando l'app poichè mi ci trovo molto bene, l'assistenza è sempre disponibile e risponde anche nella mia lingua.
Their support was super helpful in resolving any issues we had. The app works great and syncs our orders and tracking flawlessly.
We are using the app for more than half a year and I can say they are adding features regularly and are very responsive to the issues and bugs we are facing. Overall I would recommend and we look forward to working with them.
Thank you for sharing your kind words! If you have any questions or need help, don't hesitate to contact us.
would not let me link my amazon account, just gave an error. i'm not able to fully test this app if it wont even let me link to amazon.
Dear VampireFreaks, I am very sorry for the experience you had with our app. Could you please reach our support with this issue? We will try to help you. In most cases, this happens when an amazon account is not yet fully verified or doesn't have a professional package (amazon requirments). Hope this issue will be resolved soon as you will have the possibility to fully check our app. Regards Alex from Salestio Team
The app works good and for any problem they have an incredibile present and helpful Custommer Care team.
Support is very helpful. They even deployed custom fixes for my integration, so that everything synced well. thank you.
Thank you so much for your kind words! We are happy to help.
I had several issues trying to link my shopify and amazon stores. The team at Salestio was very helpful and worked with me to get everything updated.
This App and the support they give is worthless. Their 5 star reviews are probably from employees. After 4 days I deleted the App. Absolutely useless and it shouldn't be on Shopify at all.
Thank you for sharing your feedback. It will help us do better. We are truly sorry to hear about your frustrating experience. We checked your installation and discovered that you did not add your Amazon account to our app. According to the provided screenshots, you used some other app. As stated before, we will do our best to assist you if you decide to give us another chance. We look forward to hearing from you soon.
Salestio is now a critical part of growing my business and I've come to rely on it within a short period of time. There's been a few teething issues, but the support team have been outstanding by replying very quickly and deploying fixes within 24 hours. Overall I would recommend and I look forward to exploring the eBay functionality when they add it.
I have been using this app for a few days now and it is working perfectly - unlike my experience with a more established Amazon integration app. I installed it, configured it in a few minutes and then spent half an hour or so linking my 600+ Shopify products to the same products in my Amazon store. If you encounter an error the app tells you what it is and how to fix it - unlike the previous app I used. The interface is much more intuitive and way easier to use. Tech support is great and quite quick even factoring in the time zone difference. Highly recommended.
Very smooth setup and configuration, intuitive interface with all relevant data. Synch Shopify--Amazon works seamless, orders get automatically imported within less than a minute.
The app helped us sync orders from Amazon to Shopify. It also sends the tracking information back from Shopify to Amazon which is very helpful. The support is great and they helped us solve all of our issues, moreover they reply to our emails very quickly. So if you are looking for an app to sync orders between Amazon and Shopify, then I highly advice to try this one out. Lastly it also works for all of the marketplaces on Amazon.
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