Seal Subscriptions App
Subscription App for Shopify stores
Rating
4.9
feedback
2,104
chart
#284
All reviews
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June 21, 2024
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it. This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience. In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2024-06-27: It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible. Overall, if anyone else is experiencing this issue, please contact us at [email protected]. Original reply: Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from [email protected] so we can check what exactly is going on there and resolve the issue for you? Thank you, Seal Subscriptions app team
June 21, 2024
Great app and customer service. Any queries we had were answered almost immediately. Brilliant features, easy setup and smooth integration with Shopify. We would recommend Seal to any business thinking about selling subscriptions. The 'Built for Shopify' filter on the Shopify store helped us to trust and decide to go with Seal Subscriptions.
Thank you so much for this great review :) We are working hard to make the app great and keep up it's quality. Best Regards, Seal Subscriptions app team
June 20, 2024
Great app so far. Intuitive and easy to use. Customer support is helpful as well. Highly recommend!
June 20, 2024
Really great app and really straight forward using the help videos. Highly recommend!
June 18, 2024
So far, and I have only set up 2 subscriptions -it is going smoothly. The videos are extremely helpful and we got it going very quickly. Out customers had a smooth transition and there have been no complaints (unlike with the other subscription service we used). Thank you!
June 18, 2024
We have been using the Seal Subscriptions app for over a year now and are extremely satisfied with it. The support team is incredibly quick to respond and always friendly. The app itself is user-friendly and has significantly improved our subscription management. Highly recommended! Mathias, Lifeseeds
June 17, 2024
June 17, 2024
June 17, 2024
Great app so far, excellent and speedy customer service. I had an issue with the subscribe widget not appearing properly on my site. The issue has been resolved in less than 24 hours. App is easy to use and set up.
June 16, 2024
Great app, works exactly as advertised! Only a new user, but already is helping my business, thank you Team!
June 16, 2024
Everything seems great so far. Simple and affordable with still good range of features.
June 15, 2024