TrustWILL Product Reviews app
Formerly Trustoo: build trust with customer video reviews
Rating
4.9
feedback
1,455
chart
#720
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
21%
-
Less than a month
27%
-
Less than a year
34%
-
More than a year
4%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the quick and helpful customer support provided by the team. Users appreciate the ease of use of the app and the prompt resolution of any issues they encounter. The app is commended for its professional design, efficient functionality, and the ability to import reviews seamlessly. However, there are a few negative reviews highlighting issues such as the app causing layout problems on product pages, email functionality not working effectively, and difficulties with displaying comments on mobile devices.
Highlights
Review RSS Feed
All reviews
Jan. 28, 2026
Shan impressed me and was fast and clear with her communication. She checked what I was asking and what I needed for my website and she then assisted with my request. I'm grateful to her.
Jan. 27, 2026
Chat was very quick to help me out and knew what the problem was instantly
Jan. 27, 2026
Support client réactif et a l'écoute, Shan a résolu mon problème rapidement et avec patience!
Jan. 26, 2026
Me encanta la rapidez y objetividad en la respuesta de Jensen. Ojalá tuviera en chile, colaboradores tan eficientes como ella. Seria bueno un reconocimiento por su gestión.! Saludos Fabricio Sánchez +56 9 6830 8477.
Jan. 26, 2026
I had an issue with the TrustWILL Product Reviews app and honestly felt stuck at first. Jensen from the support team was absolutely amazing. She was professional, patient, and very knowledgeable. Jensen quickly understood the problem and guided me step by step until everything was fixed perfectly. Her communication was clear, friendly, and reassuring throughout the process. It’s rare to find such dedicated support these days, and Jensen truly went above and beyond to help. Because of her support, my experience with the TrustWILL Product Reviews app has been excellent. Highly recommended app, and special thanks to Jensen for the outstanding help!
Store
My Store
Using app
About 2 hours
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