Trustoo.io Product Reviews App

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us. We strive to provide the best service possible. However, we believe that there is something that needs to be clarified and we would love to chat with you about it. We sent you a message and we hope to speak with you soon.

Hi, Thank you for sharing your feedback with us in the recent survey. We genuinely value your input as it helps us improve our services. I understand that the recent changes to the free plan have been a concern for you. To address this, we're happy to offer you 20 reviews under our Free plan, ensuring you continue to benefit from this essential feature. Additionally, if you decide to upgrade, we can provide you with a special discount on the paid plans. Please let us know if you'd like to proceed with this offer or if you have any other concerns. We're here to assist you. ❤️

Thank you for sharing your feedback with us. If you could provide us with more details about the cause of this that would be nice. We have emailed you too. Please check your email, we'd like to guide you with our app.

Olá ClickShop, Agradecemos por compartilhar seu feedback e sentimos muito em saber que você está desapontado com as recentes mudanças em nossa aplicação. Queremos oferecer nossas sinceras desculpas pelo inconveniente causado pela limitação do número de reviews a 6 por produto. Compreendemos que isso pode ser frustrante, especialmente para nossos usuários leais como você. Sua opinião é extremamente importante para nós e levamos a sério todas as sugestões e críticas. A limitação foi implementada com a intenção de melhorar a performance e a experiência geral do usuário, mas entendemos que pode não atender às necessidades de todos. Estamos constantemente avaliando e ajustando nossas políticas e funcionalidades para melhor servir nossos usuários. Gostaríamos muito de tentar reverter sua experiência negativa. Por favor, entre em contato conosco diretamente para que possamos discutir possíveis soluções ou ajustes que poderíamos fazer para atender às suas necessidades específicas. Queremos muito que você continue a fazer parte da nossa comunidade e nos dê a oportunidade de recuperar sua confiança. Se conseguirmos resolver esta questão de forma satisfatória, esperamos que você considere atualizar sua avaliação para refletir sua experiência aprimorada. Obrigado por sua paciência e compreensão. Estamos à disposição para ajudar no que for necessário. Atenciosamente, Equipe Trustoo

Hi Holibag, Thank you for your feedback, and we are sorry for any unpleasant experience that you might have had. Regarding the recent update of the app, the developers made this adjustment to balance the service being provided to our loyal customers and also to manage the operational expenses of the app. Upon checking, we did not receive any messages or emails from you, and we do not have any recent history of conversation indicating that you have reached out to our customer service. Please do not hesitate to contact us if you need further assistance or have other concerns. We are always here to help. 😊 All the best, Trustoo team❤️

We appreciate your feedback, as it helps us identify areas for improvement and strive for better user experiences. We do see our paid plans are priced fairly and that you can always use our app on our free plan. However, our management will see how we can improve on it. We also sent you a message to follow up on more concerns that you may have with our app. I hope you can check that for us. Looking forward to connecting with you. All the best, Trustoo Team❤️

Hi Skin Flex, This is Faith from the Trustoo Support Team. I hope you are having a great day. I am following up to assist you with your concern. Upon checking your website, I noticed that our app's star widget and review widget are displayed on all of your product pages. I specifically checked the website https://officialskinflex.com/products/skin-flex-handset. If these widgets are still not displaying on your end, kindly provide us with the direct link and a screenshot so that we can check it on our end. We want to ensure that everything is functioning correctly on your side so that we can enhance your experience and provide you with the best resolution. We look forward to your response. Take care and have a good day! Best regards, Faith|Trustoo Support

Hi JuicyForm™, I am Shan from Trustoo Support. I am sure this message will make you happy. We have refunded the charge successfully and to explain why this happens. Please know that once you have upgraded to a paid plan, Shopify will include the charge on your bill, and even if you downgraded after a while of using it, the charge will still be there, but you can always contact us for a refund and we will return your money without any questions. Please confirm if you have received the refund, and we will work on it if you haven't. Also, if you have any concerns that need our assistance, please know that we are one message away. All the best! Best regards, Shan|Trustoo Support

Hi Paul, We apologize for your experience, Paul. We need to follow the Shopify Policy, which is why there is no bulk deletion of 1,2,3-stars reviews. But we have amazing features that you can find helpful. Also, thank you so much for giving us a second chance to show you that we have more to us. We are happy that you are back with us. We promise we will do our best to develop more amazing features for you. I apologize for the misunderstanding and bad impression we gave you. If you need anything else, please know we are one message away. I wish you all the best and success in the world. Best regards, Shan

Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io, I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business. Regarding your concerns, 1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you. 2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize. I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them. We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything. Best regards, Trustoo Team

Hi there I am Claire from support. We have received your feedback, and we are happy to inform you that under the free plan, you can import UNLIMITED REVIEWS TO UNLIMITED PRODUCTS. You can also create a review page and pin it on your Menu bar. You can also move and reposition the widget, make it show on your homepage if you want, and many more. Please, we have a lot to offer that surely you will be amazed. We understand that you want to promote your products using reviews, and we are here to help. Please reply to this email so I can help you with all of these. Looking forward to your reply. 😊 Best regards, Claire