TrustWILL Product Reviews App
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La conversacion con Shan fue excelente
Great Application and cooperative customer support on the spot issues resolve..
The support team was fast, helpful, and actually took the time to solve my issues instead of sending generic replies. The widgets look clean, lightweight, and fit well with branded Shopify stores. Definitely recommended if you want a review app that looks modern and is easy to work with.
Hi Mountable, This is Joey, the Account Manager at TrustWILL Reviews. I’m really sorry for the frustration caused. Since the review itself didn’t include additional details, we weren’t fully sure what led to the 1-star experience. The most recent ticket we could find from your account was regarding a refund request, so I personally checked into it again for you. I’ve just checked your account again and noticed there is a subscription charge for Apr 28 – May 28 that has already been successfully billed. Could you please confirm if this is the charge you would like refunded? Once confirmed, I’ll personally help process it for you as soon as possible. You can reply to me directly anytime at: [email protected] I’ll do my best to help resolve this for you quickly. Thank you. Best regards, Joey Account Manager TrustWILL Reviews
I had some trouble importing reviews through the Trustoo Review App and wasn’t sure how to fix it. When I contacted support, Faith stepped in and handled everything with great efficiency. She quickly diagnosed the issue and resolved it without any complications. What stood out the most was how clear and communicative she was throughout the process. She made sure I understood what was going on and confirmed that everything was working perfectly before wrapping up. It’s always reassuring to receive such reliable and professional support. Really grateful for the help made my experience much better!
instant help desk response. Perfect
Jensen was quick to respond to question and offered a resolve.
accidentally deleted all my products on Shopify and lost all my reviews along with them. I was devastated because those reviews took a long time to build. I reached out to the Trustoo support team and they were incredibly helpful — they were able to locate all my reviews and reassign them back to the correct products on my store. I honestly didn’t think it was possible to recover them. Trustoo saved me. If you’re looking for a reliable review app that actually has your back when things go wrong, this is it. 10/10 would recommend.
Très pratique et le service client est efficace
Excellent value for money, highly functional, friendly staff and expert service
we completed all of what I wanted!
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