Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.6
feedback
1,696
chart
#859
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
15%
-
Less than a year
38%
-
More than a year
44%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick responses from the support team, and helpful customization features. Users appreciate the responsiveness of the support team in addressing bugs and issues promptly. On the other hand, negative reviews highlight issues such as the app not working during critical times like Black Friday, unreliable performance, and poor support responses. Some users also mentioned difficulties in customization and problems with product visibility.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
Originally had problems with the look/feel of the filters but I think that had to do more with the template than Searchanise. Their customer service is top notch. I needed help with some customizations and they quickly jumped in to help. That support alone makes me happy to recommend them to anyone interested in a solid filtering app for their Shopify store.
Dec. 16, 2024
Searchanise is the best search app for Shopify! It seamlessly integrates with our store and helps customers quickly find the products they’re looking for. We’ve noticed an increase in customer engagement and sales since implementing the app. The support team deserves special mention for their exceptional service and dedication. A must-have app for any Shopify store!
Thank you for your wonderful review! It's great to know that our app is seamlessly meeting your needs and helping your customers find what they're looking for. Your kind words about our support team mean a lot to us. We're here whenever you need assistance! Best regards, Searchanise team
Dec. 9, 2024
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it! Please make sure to contact us with any new questions. We are always glad to assist! Best wishes, Searchanise team
Dec. 3, 2024
Thank you for this high rating! We're happy to see you're enjoying Searchanise. Feel free to contact us anytime you need help. We will be there for you! Best wishes, Searchanise team
Dec. 1, 2024
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Hello, We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. We surely understand that you were one of the clients who experienced a short-term problem with our app. That’s why we were open to discussing each case individually. As we see, we already contacted you via email to resolve this situation. By the way, we appreciate you staying with Searchanise! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team
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