Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,686
chart
#816
All reviews
Rating Breakdown
Review RSS Feed
July 13, 2022
We've used this app with great results for many years now. The other day something happened however, and the app ceased to work temporarily. I contacted the Searchanise Support team and they resolved the problem in less than 4 hours of us granting them access to our store to fix the problem. On top of this, the level of customer service was 5 star too. We were kept up-to-date with what was happening and were even given an explanation of what caused the problem at the end of the process. Very impressed, would highly recommend!
Hello, Knowing that you are with us for more than 4 years and that you think so highly of us means everything, truly. Thank you for your kind words and expecially for describing your experience with our customer service in detail. We are always in the process of improving all aspects of our app including providing our clients with the best customer service. It's just so pleasant to see you see it and appreciate it. Feel free to contact us with any new queries. Best wishes, Searchanise team
July 12, 2022
Excellent value, functionality, speed, customizability and most of all: top notch support by the developer team. Highly recommended!
Hello, Another top notch thing is your review here! Thank you very much for taking time to share it, we are happy to know we are useful for your business. Feel free to let us know if any other queries appear. Our team is always here for you! All the best, Searchanise team
July 11, 2022
The functionality is great, the filtering and searches are much more powerful than the native themes and the cost is very reasonable. The support I've had from Stacy has been above and beyond - she's been willing to work together with me (and by herself) to get exactly the look we wanted. Thank you!
Hello, Thank you from the bottom of our hearts for sharing this glorious review with us! We will continue improving our functionality to never disappoint you. By the way, Stacy was indeed delighted to read your kind words about her work. Thank you once again and please never hesitate to contact us if any questions arise. Best wishes, Searchanise team
July 9, 2022
Customer support very slow but they fix the issues thank you. It can be more faster filter and more easy to use
Hello, Thank you for your feedback. We are very sorry to see you had such an unpleasant experience with our app and our support team! After checking your recent conversation with our team, we can see that we addressed your points and asked for more details when we couldn't seem to reproduce the issue. Nevertheless, we totally get why you're frustrated with not getting a solution quicker. We are truly sorry for that! A few minites ago, we replied to your latest email. We will do our best to make sure that in the end of our conversation you get the needed solution. Best wishes, Searchanise team
July 8, 2022
The Smart Search & Filter app has been an awesome discovery and a real game changer for my store. Even with the best 2.0 overly expensive Shopify themes, this Searchanise app improves the search, particularly for collection pages. I've faced a few customisation issues with the app over the last few months to get it working just as I wanted and the Searchanise team were so helpful each and every time. Winner winner chicken dinner!
Hello, Wow, we are truly happy to see you think so highly of our app! Nothing feels better than knowing we provide our clients with something useful. Plus, it's also great to know that our support team was of help when you faced certain issues. Please make sure to contact us if any questions appear. Our team is always there for you! All the best, Searchanise team
July 7, 2022
Love this app! Affordable, customizable, and efficient for our team internally as well as our customer base! Their team is accurate, responsive and attentive with every single one of my questions/concerns. and I can be very particular!!
Hi, Thank you very much for your feedback! Happy to know that you enjoy your experience with our app and support. We will do our best to keep improving it even further in the future! Best regards, Searchanise team
July 7, 2022
Nice app and good support..........................................................................!
Hi there, Happy to hear that our service only causes positive emotions in you so far! Thank you very much for sharing your experience here, we appreciate it a lot. Best regards, Searchanise team
July 7, 2022
The app offers amazing value, also and especially for bigger Stores. Customer Service is very quick to respond as well.
Hello, Thank you for your kind words and for dedicating the time to share your experience! We will continue improving our service constantly and offer you the best support we can. If you need anything, please feel free to reach out to us at any time. We will be glad to assist with any requests! Best regards, Searchanise team
July 6, 2022
Highly responsive tech support. Their team implemented an improvement just for our use case. Thanks!
Hi, Thank you very much for your feedback! We are doing our best to deliver the best experience possible and your review only motivates us further. If there is anything else we can do for you, please don't hesitate to contact us. Best regards, Searchanise support.
July 3, 2022
Anastasia has been awesome at providing great customer service. She is very knowledgeable and was able to address all requests. A must have app. Highly recommended!!
Hi, Thank you for dedicating your time to write this wonderful review! We are doing our best to make our clients' experience with our app and support as enjoyable as possible. Knowing that it works helps us to keep it and continue improving more than anything. Best regards, Searchanise team.
Aug. 8, 2022
We have used Smart Search & Filter app for more than 5 years. It's solid and reliable and the features and design have continued to evolve over the years. Their support is fast and friendly. We recently compared it to other filtering apps but all proved to be more expensive and had fewer features. Searchanise is solid.
June 28, 2022
設定画面は英語表記ではありますが、使い勝手はとても良いです。 また、気になることや、変更したい点へのレスポンスがとても早いかつ丁寧で、非常に助かっています。いつもありがとうございます。 また、今後の開発等にも期待しております。 The setup screen is in English, but I find it very easy to use. Also, the response to my concerns and changes I want to make is prompt and courteous, and very helpful. Thank you very much. I also look forward to future development.
June 25, 2022
An amazing app. No major effort to install and indexes the store in minutes. Very good value. I already see the commercial benefit of using this app too.
Feb. 16, 2023
Aside from this app being phenomenal and completely transforming how people search on our website, their customer service is superb. Highly recommend this app!
June 21, 2022
Easy, accurate and customizable. I like how I have control over so many levers using Smart Search & Filter
June 20, 2022
The functionality is great, has very flexible options in all settings. Support has been fantastic, very responsive.
June 17, 2022
Highly recommended! The app is well developed, easy to use. Many interesting possibilities and integrated statistics to analyse which keywords are searched for and which do not give any results. Very useful! And the support is outstanding!
June 16, 2022
We sent them email twice for seeking technical support and their response is so quick and helpful! Given that I have 4 years of experience of contacting support for various apps, so far they are the quickest, most dedicated team we have encountered to resolve issue. Keep it up!
June 15, 2022
Search app works great, we needed some customization work and Julia was able to get me the help I needed. Thanks!
June 15, 2022
Super helpful in getting everything setup. Looking like this app will do everything and more for what we need! Great app