Searchanise Search & Filter
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Thought this app had great functionality. We have been using it for months and their support is always responsive. Unfortunately, they did a plan change and we did not realize so we did not select a new plan before the deadline. It is not like we canceled and forgot to turn the app off, they just changed their plans and left us hanging. Instead of reverting back to our normal collection page, this app just acted like our free trial was up and hid all of our products. Even if it was a trial, this app should revert back as if the app was not installed, and not just display nothing on the website!!! We lost out in $1,000s of dollars in revenue while our website was down. This can not be an acceptable way for this app to work. Updated - App developer contacted me and explained why it stopped working. Until they figure out a way to just "disable" the app when a trial ends instead of rendering collection pages useless, I would be very careful.
Hello, We are very sorry to see you faced this problem! We totally understand how huge it is. As you contacted us via email as well, we made sure to explain this whole situation to you in detail there. In short, it was all caused by the fact that Filters on collections are set up via HTML files of your theme. Still, the problem itself was crucial and we understand your frustration. We will consult with our team to find a way to prevent such cases further. Even though it was a negative experience for you, we'd like to thank you for letting us know about it so we can improve our functionality. If you still have any questions about it or anything else, feel free to contact us via email. Best wishes, Searchanise team
The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.
Thank you for sharing this review! We are thrilled to see you think highly of our development team. It means we doing it right. By the way, if there is still something you'd like to improve about the way our app works in your store, feel free to contact us again. We will be happy to help you! Best wishes, Searchanise team
Amazing app, we have been using it for 3 years and it really helps our customer to find what they want. Also great customer service!
Thank you so much for your review! It is always nice to hear from someone that has been with us for so long, especially when they share positive feedback :) We will do our best to keep it up and deliver the best search experience for you and your customers for the years to come!
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi, Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model. We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion. Please message us at [email protected] and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
Is very good , better and simply communication to the customers will help , youe email sometimes are confuse
Glad that you enjoy using our app! We will do our best to improve the app an our mailing practices even further in the future, thank you for your feedback!
Works exactly as I want it. Had Great Support from Anastasia with a change I wanted to make and was helped quickly. Very pleased with the app.
Happy to hear that we live up to your expectations! If there is anything else our support can help you with, please feel free to message us at [email protected] at any time. Will be glad to help!
We've been using Smart Search & Filter for a few weeks now and it's a huge improvement over the standard Shopify search! The suggestions dictionary feature is brilliant, and customising the widget and search pages to match our branding was super easy.
Wow, it's such a delight to see you think so highly of our app! Thank you for sharing your experience with our functionality here. What can be more rewarding than seeing our app bringing improvement to our clients! Thank you again, Searchanise team
App performance well and the support team is always helpful for any requests. There is nothing to complain about.
Thank you very much for your kind words! For us, there is nothing to complain about either when we have such grateful clients. We will make sure to continue to provide you with great service. All the best, Searchanise team
Does exactly what we need, and any time I've needed to reach out the reply has been very prompt. Happy with the app!
Hello, You certainly made our day with this review! Thank you for sharing your experience with our app. It's also good to know we managed to help you with your questions in time. We will keep it up! Best wishes, Searchanise team
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello, Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us. As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you. However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at [email protected] and we will find a solution. Let's stay in touch via email! Best wishes, Searchanise team
We have an enormous product catalog and this app searches instantly! The filtering also works great!
Hello, We appreciate your high rating and your kind review! It's actually our main goal, providing our clients with a quick and profitable service. We are happy to see this is what you get by using our app. Thank you! Best wishes, Searchanise team
My experience with the Smart Search & Filter App and Searchanise has been excellent. The support team has been fabulous and has helped me customise my collection pages so they provide a great on-brand experience for my customers. Thanks expecially to Tatiana.
Thank you very much for taking the time to leave us a review! Delivering the best experience we can to visitors of your store as well as to our clients is our goal and we will do our best to keep it up. Our whole team is happy to hear that you enjoy your experience with our app and support. If you need us to make any adjustments to the changes we've done so far or anything else, please don't hesitate to message us again at any time. Best regards, Searchanise team
I can say without any doubt that I have received the best support from this app developer of any app or even the Shopify support team itself. 5 stars are not enough to convey how well we have been served. They have helped us customize the app in ways that are remarkably helpful for our business and have done so quickly and competently, more so than any other app developer I have ever worked with, with immediate responses to our queries and development solutions rolled out often within an hour. Shout out to Yuriy directly, he has been amazing with his help and support and technical expertise. If you are looking for an advanced search and filtering app you will be hard pressed to find one that has a support team this able and willing to do whatever needed to optimized it for your business. Exceptional service and support. -Mike from Optic Nerve Sunglasses.
Thank you so much for taking your time to write such a wonderful and detailed review, Mike! We aim to provide the best user experience possible and happy to know that our clients can see it too. It was a pleasure supporting you and we are looking forward to providing you with an even better experience as you go through your journey! Best regards, Searchanise team
This app is the most complete solution for listing and filtering collections. The support team are very fast, knowledgeable and willing to help in any kind of situation. Highly recommended!
Thank you very much for the kind words! We are delighted that you rate both our app and support at 5 stars and will make sure to keep improving your experience as much as possible. If you have any further requests, please feel free to let us know. We are always happy to assist! Best regards, Searchanise team
We've used this app with great results for many years now. The other day something happened however, and the app ceased to work temporarily. I contacted the Searchanise Support team and they resolved the problem in less than 4 hours of us granting them access to our store to fix the problem. On top of this, the level of customer service was 5 star too. We were kept up-to-date with what was happening and were even given an explanation of what caused the problem at the end of the process. Very impressed, would highly recommend!
Hello, Knowing that you are with us for more than 4 years and that you think so highly of us means everything, truly. Thank you for your kind words and expecially for describing your experience with our customer service in detail. We are always in the process of improving all aspects of our app including providing our clients with the best customer service. It's just so pleasant to see you see it and appreciate it. Feel free to contact us with any new queries. Best wishes, Searchanise team
Excellent value, functionality, speed, customizability and most of all: top notch support by the developer team. Highly recommended!
Hello, Another top notch thing is your review here! Thank you very much for taking time to share it, we are happy to know we are useful for your business. Feel free to let us know if any other queries appear. Our team is always here for you! All the best, Searchanise team
The functionality is great, the filtering and searches are much more powerful than the native themes and the cost is very reasonable. The support I've had from Stacy has been above and beyond - she's been willing to work together with me (and by herself) to get exactly the look we wanted. Thank you!
Hello, Thank you from the bottom of our hearts for sharing this glorious review with us! We will continue improving our functionality to never disappoint you. By the way, Stacy was indeed delighted to read your kind words about her work. Thank you once again and please never hesitate to contact us if any questions arise. Best wishes, Searchanise team
Customer support very slow but they fix the issues thank you. It can be more faster filter and more easy to use
Hello, Thank you for your feedback. We are very sorry to see you had such an unpleasant experience with our app and our support team! After checking your recent conversation with our team, we can see that we addressed your points and asked for more details when we couldn't seem to reproduce the issue. Nevertheless, we totally get why you're frustrated with not getting a solution quicker. We are truly sorry for that! A few minites ago, we replied to your latest email. We will do our best to make sure that in the end of our conversation you get the needed solution. Best wishes, Searchanise team
Love this app! Affordable, customizable, and efficient for our team internally as well as our customer base! Their team is accurate, responsive and attentive with every single one of my questions/concerns. and I can be very particular!!
Hi, Thank you very much for your feedback! Happy to know that you enjoy your experience with our app and support. We will do our best to keep improving it even further in the future! Best regards, Searchanise team
Nice app and good support..........................................................................!
Hi there, Happy to hear that our service only causes positive emotions in you so far! Thank you very much for sharing your experience here, we appreciate it a lot. Best regards, Searchanise team
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