Section Store: Theme Sections
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The app works great and the section choices are fab. But the support... omg, it's so frustrating. I've been trying for 3 days to engage with support about the menu and it keep getting replies but with no resolution. It's soo frustrating!
I tried the video pop section in my Shopify store. Unfortunately, it doesn't work in the mobile version. The support couldn't solve the problem either, which is why they refunded me the full amount in the end.
Hi Lisa, Daniel here - founder of app. First i've gone ahead and refunded ☺️ Generally one-time purchases in Shopify is non refundable which is also stated when purchasing. However of course if there is something evidently wrong with the product we will of course refund. Happy to take a second look to see if we can fix things and make it as you want. From reading the whole thread it seems like we tried already but the results just weren't what you've looking for. Happy to personally give it a second try (if it will save you money long term - not sure what solution you found). Hope to hear from you ☺️
Nice and easy to use app. But very disappointed to see all the section disappearing each time I update my theme. Everything is getting deleted so I had to go back on all pages to put back my sections and redesigned it. Such a pity.
Hi Limky, Daniel here - founder of app. We have an update for this now ☺️ Please check the 'theme migrator' function inside the app Looking forward to hear from you
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